UserVoice
By UserVoice
Easy to navigate and collaborate on tickets: Users appreciate the intuitive interface that makes it simple to manage and collaborate on support tickets.
Valuable tool for over ten years: Long-term users find UserVoice to be a reliable and essential tool for customer feedback and support.
Effective at collecting votes and feedback: The platform excels at gathering and prioritizing customer feedback, helping companies make informed product decisions.
Great user experience: Many users highlight the overall positive experience, noting that the software is user-friendly and efficient.
Helps manage support tickets efficiently: UserVoice’s helpdesk features streamline the process of handling customer inquiries and issues.
Provides a way for users to easily give feedback: Customers find it easy to submit feedback, which is crucial for continuous product improvement.
Hard to navigate with many colored numbers on the screen: Some users find the interface cluttered and difficult to navigate due to the use of multiple colors and numbers.
Email integration can be confusing: There are complaints about the email integration, particularly regarding the clarity of email notifications and responses.
Disappointing Salesforce integration: Users have noted that the integration with Salesforce lacks certain features, such as satisfaction scores, and is not customizable.
Slow loading times within the dashboard: The dashboard can be slow to load, which can be frustrating for users trying to manage their tasks efficiently.
No mobile app for ticket agents: The absence of a mobile app for ticket agents is a significant drawback for users who need to manage tickets on the go.
