Userback

Name: Userback
Brand: Userback
SKU: 68d51bb7bf0528e35de0b1b6
Rating: 4.8 (392 reviews)

Overview of Userback Software Company

Userback is a privately held SaaS company headquartered in Brisbane, Queensland, Australia. It operates in the business/productivity software sector, offering a platform that streamlines the collection and management of user feedback for websites and applications.

Founding and Growth

Founded: 2014 by Lee Le and Jonathan Tobin

Founders' Roles:
- Lee Le – Co-founder and CTO
- Jonathan Tobin – Co-founder, CEO, and Head of Growth
Growth Trajectory: The company has steadily grown its user base and product capabilities, now serving over 20,000 software teams globally.

Product Offerings and Features

Userback provides a robust feedback platform tailored for developers, designers, product managers, and agencies. Key features include:

Visual Feedback Tools: Users can annotate directly on webpages using comments and drawings

In-App Widgets: Seamless integration into websites and apps for real-time feedback

Session Replays & Surveys: Capture user behavior and sentiment

Project Management Integrations: Compatible with Jira, Trello, Slack, GitHub, and more

Client Collaboration: Clients can view and contribute to feedback on their own projects

Userback AI and New Features

Recent innovations include:

Automated Feedback Categorization: Feedback is sorted by webpage context

Real-Time Notifications: Teams are alerted instantly when new feedback is submitted

API Access: Enables custom integrations and widget deployment

User Base and Community

User Base: Over 20,000 software teams globally

Client Highlights: Includes notable names like Couchbase, Udacity, European Bartender School, and Kraftwerk

Community Engagement: Active integration with developer tools and platforms fosters a collaborative ecosystem

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