Userback is a comprehensive user feedback platform designed to help product teams collect, understand, and act on feedback with speed and precision. It offers tools like customizable feedback widgets, in-app surveys, and feature portals to gather visual feedback, bug reports, and feature requests directly from websites. Teams can gain deeper insights through session replays, video recordings, screen annotations, and user identification, streamlining issue resolution and minimizing guesswork. Userback also supports automation, public roadmaps, and seamless integrations with popular development and support tools, enabling faster workflows and continuous product improvement. With robust security measures including GDPR compliance and SOC 2 Type II certification, Userback ensures data protection while enhancing customer satisfaction.
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Task editingReal-Time notificationsSearch/FilterTask managementReal-Time analyticsSurvey/Poll managementSurveys & feedbackThird-Party integrationsWidgetsVisual analyticsCustomer segmentationDashboardNegative feedback managementPrioritizationTask taggingAlerts/NotificationsActivity dashboardFeedback managementCustomizable brandingAudit trailAssignment managementKnowledge BaseForumFAQsHelp DeskEmailCloud, SaaS, Web-Based