uContact offers a comprehensive suite of contact center tools focused on omnichannel engagement and automation. Key features include a unified inbox for all digital and voice channels, advanced predictive and power dialers, a visual drag-and-drop workflow designer, and built-in workforce management (WFM). The platform also supports AI-powered chatbots, real-time analytics, and quality monitoring tools like barge-in and whispering for supervisor coaching.
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Predictive DialerOmnichannel Unified InboxWorkflow DesignerBot DesignerReal-Time MonitoringWorkforce ManagementQuality ManagementCRM LiteGamificationSMS/MMS MarketingVideo CallingAPI WebhooksAutomatic Call Distribution (ACD)Real-Time ReportingCall Recording & StorageAgentic AI AssistantSoftphone WebRTCInteraction HistoryDisposition CodingEmailPhone SupportKnowledge BaseChatPhone SupportForumCloud, SaaS, Web-BasedOn-PremiseDesktop - WindowsDesktop - Mac
