Workflows: Origination, servicing, collections, and compliance steps.
Reports & Dashboards: Tailored analytics and KPIs.
User Roles & Permissions: Granular access control for staff and partners.
Third-Party Integrations: Credit bureaus, ACH processors, e-signature tools, and more (22+ integrations available).
Additional Costs
Setup Fees:
Covers initial configuration, data migration, and onboarding.
Varies based on complexity and number of modules implemented.
Customization Charges:
Applied when tailoring workflows, scoring models, or borrower portals.
Heavily customized systems may incur higher fees.
Subscription Fees:
Monthly or annual SaaS license based on loan volume, user count, and selected features.
Pricing is quote-based and not publicly listed.
Maintenance & Updates:
Standard updates included for stock versions.
Custom deployments may require separate agreements for updates.
Support Charges:
Basic support (email/ticketing) typically included.
Premium support (phone/live chat, dedicated account manager) may cost extra.
Training Costs:
Live training and sandbox access may be bundled or billed separately depending on the plan.
Third-Party Integrations:
Integration with services like credit bureaus, payment gateways, or CRM tools may involve additional setup fees
Training
Live Training Sessions: Interactive walkthroughs for admins and staff covering workflows, configuration, and reporting.
Documentation & Help Center: Step-by-step guides, FAQs, and troubleshooting resources.
Sandbox Environment: A test space to explore features and simulate lending scenarios before going live.
Dedicated Account Managers: Assigned specialists to guide implementation and answer questions.
Support Channels:
Email and ticketing system
Phone support (for premium plans)
Live chat (availability may vary)
Custom Onboarding Plans: Tailored to your business model, loan products, and compliance needs
Security Measures
Certifications:
SOC 1 & SOC 2 Type II
PCI DSS
ISO 27001
Encryption:
End-to-end encryption for data in transit and at rest
HTTPS and TLS 1.2+ protocols
Authentication:
Role-based access control
Multi-factor authentication (MFA)
Audit Trails: Full logging of user activity and system changes.
Secure Hosting: Cloud infrastructure with disaster recovery and backup systems.
Compliance Tools: Built-in features to support GDPR, CCPA, and other regional data privacy laws.
Updates
Update Frequency: Typically monthly to quarterly, depending on the module and client setup.
Automatic Updates: For users on the standard (stock) version, updates are pushed automatically.
Custom Deployments: Heavily customized systems may require manual coordination or separate agreements for updates
Release Notes: Provided with each update to explain new features, fixes, and changes.
Version Control: Ensures backward compatibility and minimal disruption during upgrades.
Data Ownership and Portability
Ownership: Clients retain full rights to their borrower, loan, and operational data.
Portability Clauses:
Clearly define what data is portable and under what conditions.
Include user consent protocols aligned with GDPR and CCPA.
Require technical safeguards like encryption and authentication during transfers.
Transparency: Clients are informed about how data is stored, transferred, and protected.
Third-Party Access: Portability clauses also govern how data is shared with partners or integrated platform
Scaling Up / Down
Modular Architecture: Add or remove features (e.g., origination, servicing, collections) as needed.
Flexible Licensing: Subscription pricing adjusts based on loan volume, number of users, and modules used.
Cloud Infrastructure: Supports high-volume lending with elastic server capacity.
Automation Tools: Reduce manual work as operations grow, including bulk loan processing and real-time reporting.
Custom Workflows: Easily adapt workflows for new loan products or markets.
The terms & conditions for contract renewal and cancellation
Automatic Renewal: Contracts may automatically renew unless either party provides written notice of non-renewal within a specified period (typically 30–60 days before expiration).
Renewal Periods: Renewal terms can vary—some contracts renew annually, others may allow multi-year extensions.
Mutual Consent Option: Some agreements require both parties to agree in writing before renewal takes effect.
Performance-Based Renewal: Renewal may be contingent on meeting certain performance metrics or conditions.
Early Renewal: Either party may request early renewal, often several months before the current term ends.
Price Adjustments: Renewal clauses may include automatic price adjustments based on inflation or other metrics.
Limited Renewals: Contracts may cap the number of allowable renewals (e.g., no more than three terms)
Compliance
Security Certifications:
SOC 1 & SOC 2 Type II
PCI DSS
ISO 27001
Data Privacy Laws:
GDPR (EU)
CCPA (California)
Nigeria Data Protection Regulation (NDPR) for African markets.
Consumer Protection:
FCCPC (Nigeria)
CFPB-aligned practices (U.S.)
Audit Trails & Logging: Full traceability of user actions and system changes.
Encryption: End-to-end encryption for data in transit and at rest.
