Customizable Branding: Businesses appreciate the ability to customize the web portal, login screens, and user interface with their own branding, providing a seamless experience for end users.
Flexible Remote Access: The ability to access desktops and applications from any device or browser, including via the HTML5 web portal, is a major advantage. This flexibility is especially valued by organizations with remote or distributed teams.
Reliable Performance: Users report stable and consistent performance, even when supporting large numbers of concurrent users. The platform is seen as dependable for daily business operations.
Affordable Pricing: TSplus is consistently praised for its cost-effectiveness. Compared to traditional solutions like Citrix or Microsoft Remote Desktop Services, TSplus offers similar functionality at a fraction of the price, making it attractive for small and medium-sized businesses.
User-Friendly Administration: The administrative interface is frequently described as intuitive and simple to navigate. IT staff appreciate how easy it is to manage users, configure settings, and monitor sessions without a steep learning curve.
Quick and Easy Installation: Many users highlight how fast and straightforward it is to install TSplus. Organizations often report being able to deploy the software and have users connected in less than an hour, even with minimal IT expertise.
Documentation Gaps: Some users find the official documentation lacking in detail, particularly for advanced features or troubleshooting. This can make setup or problem-solving more challenging for less experienced administrators.
Licensing Complexity: Managing licenses-especially when migrating servers, changing user counts, or using connectors-can be confusing. Users sometimes struggle with the process of transferring or upgrading licenses.
Support Delays: While support is generally helpful, some customers report slow response times or difficulty reaching support staff directly, especially when live chat or phone support is unavailable.
Printing Issues: Remote printing, especially with specialized printers like receipt printers, is occasionally unreliable or difficult to configure. Users sometimes experience problems with the universal printer feature.
User Interface and Setup Challenges: A few users encounter issues with the graphical interface or face challenges during initial configuration, particularly in more complex environments.
Additional Costs for Advanced Features: Some advanced features, such as two-factor authentication or certain security modules, require separate licenses or additional fees, which can be an unwelcome surprise.
