Typical Implementation Process for Trainero Software:
Assess business needs, define objectives, and choose optimal Trainero plan (Premium, Ultra, or White-Label).
Set up the Coach App, Client App, CRM, and Online Store components. Configure branding, integrations (via API), and user roles as required.
Build initial workout and diet plans, add exercise templates, create online courses, upload media, and set up product offerings in the online store.
Train staff and coaches through documentation or demo sessions on using the Coach App, managing clients, and utilizing CRM and store features. Assign roles and set permissions.
Invite clients to the Client App, guide them through accessing their plans, booking appointments, and using communication tools.
Enable all features, begin serving clients, monitor use, and resolve any issues as users adapt.
Trainero can be customized to fit specific business needs in several important ways:
White Label Capability: Trainero offers a white-label option where the Client App can be fully branded with your company’s logos, colors, and content. This means clients see your brand, not Trainero’s, when accessing the app.
Flexible Plan Structures: Coaches and businesses can create custom workout and diet plans adapted to each client, group, or course. The Coach App allows unlimited customization in building and managing plans across a diverse clientele.
Online Store Customization: You can sell your own products (e.g., courses, plans, supplements) through a built-in online store. The look, content, and product selection can be tailored to your business, and the store supports both one-time and recurring payments as well as voucher codes.
CRM & User Management: The platform’s CRM allows you to manage clients, trainers, groups, and teams according to your business workflow. You can set user roles, manage contracts digitally, control permissions, and automate client communications to fit varying operational styles.
API & Integrations: Trainero provides robust REST API access and built-in integrations with popular systems. This makes it possible to connect Trainero to other tools (such as billing, scheduling, analytics, or communication platforms) for seamless business operations.
Multi-Language Support: The Client App is available in 37 languages, making it easy to deploy for diverse teams or international businesses.
Media Library & Content Upload: Coaches can upload and organize their own media content—such as instructional videos, documents, and images—to share directly with clients or embed into programs and courses.
Appointment & Booking Customization: The appointment system allows flexible scheduling, booking management, and can accommodate unique business requirements for classes, personal sessions, or group events.
Reports & Analytics: The platform supports custom analytics and reporting. You can configure dashboards and export data to track key business metrics most relevant to your goals.
Trainero has a transparent, subscription-based pricing model with clear monthly fees and minimal additional costs:
No Setup Fees: There are no setup or implementation charges. Subscriptions can be started immediately without any “onboarding” or activation costs.
No Hidden Maintenance Fees: Ongoing maintenance and platform updates are included as part of the monthly subscription. Users do not pay separate maintenance or upgrade charges.
No Extra Support Charges: All support options—chat, email/help desk, FAQ/forum, and knowledge base—are covered by the regular subscription without extra payment required.
Standard Subscription Rates:
Premium Plan: $30/month
(Up to 200 plans)
Ultra Plan: $60/month
(Up to 600 plans)
White Label Plan: Custom pricing, includes unlimited plans and branding
Unlimited Clients: All plans allow unlimited clients, groups, and co-trainers. The only pricing scale is based on the number of active plans (workout/diet programs).
Free Trial: A risk-free 14-day trial is available, with no credit card required and no hidden catch.
Upgrades and Scaling: If you reach your plan limit, you can upgrade to a higher-tier subscription. There are no surprise overage fees—just upgrade as needed.
Trainero offers robust training and support options for new users to ensure a smooth onboarding and ongoing user experience:
Help Center & Tutorials: Extensive online help center with detailed guides and tutorials (both written and video) for all key features in the Coach App and Client App. Tutorials cover dashboard navigation, adding clients, workout/diet plan creation, appointment scheduling, progress tracking, group management, and more. Many articles guide both coaches and clients step by step.
In-App Onboarding: Users are guided through the dashboard and core functions directly within the app, providing immediate tips and contextual help as they explore features such as booking, messaging, and progress tracking.
Multi-Language Support: The interface and support materials are available in multiple languages (15+ for clients, more for admin), making onboarding accessible to diverse, international users.
Personalized Onboarding: Coaches and admins can invite clients via email, sending personalized invites with setup information and direct links, streamlining the initial login and app adoption process.
Continuous Product Updates & Feedback: The dashboard includes Trainero news, highlighting new features and help videos. Users can send opinions and suggestions directly, fostering ongoing service improvements.
Direct Contact: Users have access to customer support via dedicated email ([email protected]) and phone for direct assistance and more complex onboarding or migration needs.
Trainero implements several security measures to protect user and business data:
GDPR Compliance: Trainero explicitly states compliance with the EU General Data Protection Regulation (GDPR), ensuring strict standards for privacy, the right to access, rectify, or erase personal data, and lawful processing for all users, including multiple registers for clients, contracts, communications, and invoicing.
No Data Sharing Without Consent: Trainero does not use personal information for marketing and will not transfer personal data to third countries without user consent.
Data Encryption: Data is encrypted in transit, protecting information as it moves between devices and Trainero’s servers (for both client and coach apps).
User Control Over Data: Users can request deletion of their personal data, supporting data subject rights under privacy laws.
Secure Data Centers: Trainero hosts data on four continents, improving resilience and performance. Data center security is implied as part of its international footprint and compliance.
Multi-Register Privacy Management: Personal data is managed in different registers (client, contract, communication, etc.), using privacy statements detailing each category’s use, supporting data minimization and specific-purpose processing.
No Data Shared with Third Parties: According to app disclosures, Trainero doesn’t share data with third parties, limiting exposure and reducing risk.
Trainero regularly releases updates and improvements to its platform, but the exact frequency (e.g., weekly, monthly, or quarterly) is not published on the main site or user-facing documentation. What is made clear is:
Continuous Development: Trainero’s team is “constantly developing the service to make it the best coaching platform ever built.” This implies frequent enhancements and a proactive update cycle to add features, strengthen security, and fix issues.
Seamless Updates: As Trainero is a cloud-based platform, updates to features and security are automatically managed on the server side, meaning coaches, trainers, and clients always access the latest version without manual installations or interruptions.
Version Control of Apps: Both the Coach App and Client App receive regular updates through app stores (Google Play, Apple App Store) for added features, performance optimizations, and bug fixes. Users are prompted to update or receive automatic app store updates, ensuring access to the newest capabilities.
Trainero’s policy on data ownership and portability is structured around robust user rights and compliance with the EU General Data Protection Regulation (GDPR):
Data Ownership:
The customer (user or client) and the coach are the primary owners and controllers of their personal data. Trainero acts as a processor, managing data as instructed by users and coaches.
Personal data is not disclosed to third parties or used for marketing without user consent.
Right to Access & Port Data:
Every user has the right to know what information has been stored about them, consistent with GDPR rules.
Users can request a copy of all their stored personal data (“right to data portability”). Trainero will provide data in a structured, commonly used, and machine-readable format upon request.
Right to Correction & Deletion:
Users may request corrections or removal of their personal data at any time by contacting customer support.
If the service is not used for more than 12 months, especially for health data, Trainero will delete such information from the customer account for additional privacy protection.
Data Storage Location: Data is stored securely within the European Union, adhering to high data protection standards and legal requirements.
Trainero allows organizations to easily scale up or down based on changing business needs with the following terms and features:
Flexible Subscription Plans: Three main plans are available: Premium (up to 200 plans), Ultra (up to 600 plans), and White Label (unlimited plans, custom branded). All plans support unlimited clients, groups, and co-trainers—cost is based on the number of active workout/diet plans, not headcount.
Upgrade Policy: If you approach your plan limit, Trainero notifies you in advance. Upgrading to a higher tier (e.g., Premium to Ultra) is seamless and can be done immediately to avoid service interruptions or constraints.
Downgrade Policy: You can downgrade your subscription at any time (typically at the end of your billing cycle) if your active plan requirements decrease. Before downgrading, you must ensure the number of active plans fits within the lower-tier limit by archiving or deleting plans as needed. Downgrades prevent any unexpected charges and keep costs optimized.
No Data Loss: When changing between plans, Trainero ensures your data and previous configurations remain secure. Access to new features or higher limits is applied immediately upon plan upgrade.
No Long-Term Contracts or Hidden Fees: Subscriptions are charged monthly and can be scaled on a rolling basis, meaning you only pay for what you use, and there are no penalties or extra fees for changing plans.
Trainero’s terms for contract renewal and cancellation are designed to be straightforward, flexible, and user-focused:
Automatic Renewal: Subscriptions renew automatically every month (unless canceled), with no long-term contract required. Billing is typically monthly, and users can continue using the platform as long as payments are maintained.
Cancellation Rights: Customers have the right to cancel their service at any time. Cancellation is usually initiated by contacting your Coach (if you are a client) or directly notifying Trainero’s customer service if you are an account owner or admin.
Immediate or Scheduled Cancellation: You may specify whether cancellation should take effect immediately or on a future date, providing flexibility to time the service ending according to your needs.
No Refunds on Early Termination: If you cancel mid-billing cycle, Trainero does not reimburse the costs already paid for that period. Service access typically continues until the end of the paid term, but no partial month refunds are provided.
Admin Rights in Termination: For violations of their terms of use or misuse of the service, Trainero reserves the right to terminate your service immediately without reimbursement for remaining subscription time.
Data Retention after Cancellation: Upon contract end, customer-related information is retained for up to 10 years as part of Trainero’s contract register, in line with legal obligations. However, you can request the removal or anonymization of your personal data as allowed by privacy laws.
Service Reactivation: You may resubscribe or reactivate your Trainero account at any time, subject to current pricing and terms.
Trainero software meets the following compliance standards:
GDPR Compliance: Trainero is fully compliant with the EU General Data Protection Regulation (GDPR 2016/679). This includes the right to access, rectify, or erase personal data, the right to data portability, and strong data subject control over stored information. All processing, storage, and handling of personal data are conducted according to GDPR principles, and Trainero provides detailed privacy statements for various types of registers (e.g., customer, invoicing, communication, and contract registers).
Data Storage within the EU: All personal data is stored on servers located within the European Union, ensuring compliance with European data protection standards and legal requirements.
Legal and Regulatory Compliance: Trainero’s operations are explicitly committed to following all applicable laws and regulations—not only relating to privacy and data protection but also to the provision of digital services for international clients. Trainero’s terms and privacy documentation emphasize ongoing alignment with national and international legal requirements.
Industry Best Practices for Security: Trainero implements industry-standard security measures for data protection, including encryption, privacy by design, and limiting access to only authorized coaches and clients. The company adheres to best practices and regularly updates its policies and security measures to protect against breaches and unauthorized use.
