TOPdesk is an IT service management (ITSM) and enterprise service management (ESM) platform designed to optimize service operations across IT, facilities, HR, and other departments. It offers robust incident, problem, change, and request management modules, as well as ITIL-aligned Kanban boards and code-free designers. TOPdesk supports agile working and seamless integration with third-party tools and business systems. Its asset and configuration management provides a clear overview of hardware, software, and dependencies, enhancing tracking, maintenance, and resource planning. TOPdesk's stability is ensured through a resilient SaaS infrastructure, 24/7 monitoring, and built-in redundancy.
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Incident ManagementChange ManagementProblem ManagementAsset ManagementConfiguration Management (CMDB)Knowledge BaseSelf-Service PortalWorkflow AutomationReporting and AnalyticsService Level Agreement (SLA) ManagementEmail IntegrationMobile AccessTask ManagementCustomer Satisfaction SurveysService CatalogAPI IntegrationSingle Sign-On (SSO)Customizable DashboardsRole-Based Access ControlMulti-language SupportHelp DeskFAQsEmailForumKnowledge BaseDesktop - MacCloud, SaaS, Web-BasedMobile - AndroidMobile - iPhoneDesktop - Windows
