Third Floor

Third Floor is a high-growth technology company based in Cary, North Carolina, specializing in vertical SaaS for the mortgage industry. The company positions itself as more than just a CRM, marketing the platform as the 'infrastructure' for modern mortgage businesses. Founded by veterans of the tech and real estate sectors, Third Floor focuses on solving the fragmentation problem in mortgage production where loan officers juggle multiple, disconnected tools. The company emphasizes its 'mortgage-native' approach, ensuring that every feature—from AI-driven messaging to realtor portals—is built specifically for the workflows of loan originators. They have gained significant market traction by competing directly against 'one-size-fits-all' CRM giants, focusing instead on high-touch service and deep industry integration.

The company was founded in 2020 by Brian Sparr (CEO) and Pamela Hogan (CMO). Brian Sparr’s founding story is deeply rooted in his personal experience running a real estate business and working with lenders who struggled with outdated, clunky technology. Drawing on his prior tech background with roles at Silicon Valley giants like Trulia and PayPal, Sparr recognized that mortgage professionals were often sold 'bloated' software that added administrative work rather than reducing it. He initially built an early version of the system to help his own team run more efficiently. When his professional network of lenders saw the results, the internal tool evolved into Third Floor. The founding vision was clear: to create a system designed by people who truly understand the sales cycle of a mortgage professional, prioritizing speed and automation over complex sub-menus.

As of late 2024, Third Floor remains an independently owned and bootstrapped company, having avoided the traditional venture capital route to maintain a focus on long-term product quality and customer support. By remaining 'unfunded' in the traditional sense, the company has stayed lean and agile, allowing them to release major features—such as their proprietary Agentic AI architecture—based on customer feedback rather than venture growth mandates. This financial independence is often highlighted as a strength, as it allows them to provide 'human' support and personalized onboarding that high-volume, VC-backed competitors often automate away. This stable, profit-focused foundation has appealed to enterprise clients and branches looking for a reliable, long-term technology partner.

Third Floor’s core offering is its AI-Powered Mortgage Sales Platform, which includes several key modules: the CRM (for contact and lead management), the Referral Partner Suite (including Realtor Portals), and the AI Copilot. The platform is designed to replace or unify disparate tools such as marketing automation software, task managers, and spreadsheet-based pipeline trackers. A standout component is their 'Infrastructure' approach, where the platform unifies existing tech stacks (like Homebot, MortgageCoach, and various LOS systems) into a single operating environment. This allows users to access 'Daily Call Lists' and 'Pipeline Visibility' dashboards that pull data from across their entire business, providing a comprehensive 360-degree view of every borrower and deal.

While primarily focused on the North American mortgage market, Third Floor has seen rapid geographic expansion across major U.S. mortgage hubs, including recent growth into the Northeast and Midwest regions. Their expansion strategy is driven by 'Branch-Level' adoption, where top-producing branches implement the system to standardize workflows across multiple loan officers and processors. The company has also expanded its product footprint by moving deeper into the mortgage lifecycle, adding tools for pre-approval management and post-close relationship nurturing. While they do not currently have a dedicated GCC presence, their cloud-native infrastructure allows for potential international scaling as regulatory environments for AI in finance evolve.

In the last 12-18 months, Third Floor has undergone a significant transformation with the launch of its 'Agentic AI' architecture. This recent major update introduced specialized micro-agents that can autonomously handle complex mortgage tasks, such as monitoring interest rate shifts to trigger refinance alerts and drafting hyper-personalized borrower communications using Contextual RAG. Another recent addition is the 'Strategic Co-Pilot,' which provides branch managers with predictive analytics to identify deal-flow bottlenecks and branch growth opportunities. The platform also recently improved its LOS integration capabilities, enabling real-time data syncing that reduces manual entry by up to 40% for typical loan teams.

The company culture at Third Floor is defined by a 'mortgage-first' mentality, characterized by a deep respect for the high-pressure, sales-driven environment of loan officers. They value transparency and direct human connection, which is reflected in their 'no-ticket' support philosophy where users can often reach a human expert by phone or email immediately. The work environment is described as a blend of 'Silicon Valley innovation' and 'Main Street mortgage expertise.' They emphasize a 'Zero Reskin' philosophy, meaning every member of the team is encouraged to build original technology rather than relying on white-labeled clones, fostering a culture of technical excellence and industry-specific problem solving.

Third Floor fosters a growing community of high-producing mortgage professionals through its 'ELEVATE' engagement initiatives and industry-specific resource hubs. They maintain an active presence on professional forums like Reddit’s loan originator communities, where they engage in transparent dialogue about mortgage tech workflows. The company also provides a 'Resources' section on their website that functions as an educational hub for modern mortgage marketing, offering case studies on production growth and guides on using AI ethically in lending. Their community engagement is focused on helping loan officers move away from 'busy work' and toward strategic business growth through peer-led insights and technical best practices.