Tesorio

Discovery & Planning: Understanding your business needs, current processes, and defining goals. This usually takes a few weeks.

Data Integration & Setup: Connecting Tesorio with your existing ERP, accounting systems, or other data sources. This phase can take 2-4 weeks depending on complexity.

Configuration & Customization: Setting up workflows, dashboards, and user permissions tailored to your needs.

Training & Testing: Educating your team and testing the system to ensure smooth operation.

Go-Live & Support: Launching the platform for regular use, with ongoing support as needed.

Estimated total time: Implementation typically ranges from 6 to 12 weeks, but can be shorter or longer depending on the size of the organization and complexity of needs.

Workflow customization: Automate and adapt collections, cash application, forecasting, and reporting processes.

Dashboard and report customization: Tailor dashboards to display KPIs relevant to your business.

Data fields and integrations: Add custom data fields or integrate with additional systems for seamless data flow.

User roles and permissions: Customize access based on roles.

The platform’s flexibility enables tailoring to specific business processes, industries, or unique financial workflows.

Setup/Implementation Fees: These may be one-time charges covering initial configuration, data migration, and onboarding—often ranging from a few thousand dollars to tens of thousands, depending on complexity.

Subscription Licensing: Tesorio typically charges an ongoing subscription fee, which can be based on the number of users or volume of data.

Support & Maintenance: There could be optional tiered support plans, with additional fees. Basic support might be included, but premium support options could cost extra.

Training & Professional Services: Additional training sessions or consulting services beyond initial onboarding may incur charges.

Initial Training: Typically includes live onboarding sessions, webinars, or workshops tailored to your team’s roles. These sessions cover core functionalities such as cash forecasting, collections, and reporting.

Self-Service Resources: Tesorio offers a library of tutorials, documentation, user guides, and FAQs accessible through their platform or website.

User Enablement: Customized training materials can be developed for different user types, from finance teams to executives.

Ongoing Support: The company generally offers tiered support plans:

• Basic support with email or ticket-based assistance.

• Premium or dedicated support with quicker response times, dedicated account managers, and proactive guidance.

Training Updates: As new features are released, Tesorio often conducts additional training sessions or provides update notifications to keep users informed.

Data Encryption: Data is encrypted both in transit (using SSL/TLS protocols) and at rest.

Access Controls: Role-based permissions ensure users only access data relevant to their role.

Authentication: Supports multi-factor authentication (MFA) and Single Sign-On (SSO) for secure login.

Compliance: Tesorio adheres to industry standards and compliance frameworks such as SOC 2, GDPR, and others depending on deployment region.

Regular Security Audits: Conducts vulnerability assessments and security audits to identify and mitigate risks.

Data Backup and Disaster Recovery: Implements regular backups and disaster recovery plans to prevent data loss.

Frequency: Updates are typically released multiple times per year, including minor patches, bug fixes, and major feature upgrades.

Management: Updates are rolled out seamlessly with minimal disruption, often during scheduled maintenance windows.

Communication: Users are notified in advance about upcoming updates, and new features or improvements are documented in release notes.

Customer Feedback: Tesorio actively incorporates user feedback to improve the platform in subsequent releases.

Training on New Features: When significant updates occur, Tesorio offers training sessions or materials to familiarize users with new functionalities.

Data Ownership: Tesorio maintains that your organization retains full ownership of its data at all times. The platform acts as a data processor, maintaining data confidentiality and security in accordance with contractual agreements.

Data Portability: Tesorio typically provides tools and support to export your data in standard formats (such as CSV, Excel, or through API access). This ensures you can transfer or back up data if you decide to discontinue use or migrate to another platform.

Data Deletion: Upon contract termination, Tesorio generally follows agreed-upon procedures for data deletion, respecting your organization’s rights and data privacy commitments.

Flexibility: Tesorio’s licensing and subscription plans are designed to accommodate organizational changes.

Scaling Up: You can usually increase the number of users or expand features, often with adjustments to your subscription fees based on usage.

Scaling Down: Reducing user counts or features is generally possible, with terms specified in your agreement—often with a notice period and proportional billing adjustments.

Contract Modifications: Often, these adjustments can be made with minimal disruption, and some commitments may be month-to-month or annual, depending on your initial agreement.

Renewal: Tesorio typically offers automatic renewal options, with renewal terms clearly outlined in your contract—whether annual or multi-year.

Notification: Many agreements require advance notice (e.g., 30-60 days) to cancel or renegotiate before renewal.

Cancellation: Cancellation policies often specify:

• Procedures for early termination

• Refund policies (if applicable).

• Requirements for written notice.

Post-Cancellation: Data access or export is usually granted until the end of the contract, after which data is deleted according to the policy.

Penalties or Fees: Any early termination fees or penalties would be explicitly detailed in your contractual agreement.

SOC 2 (Service Organization Control 2): Ensuring controls over security, availability, processing integrity, confidentiality, and privacy.

GDPR (General Data Protection Regulation): If serving clients in Europe, Tesorio aligns with GDPR requirements.

ISO/IEC 27001: many SaaS providers follow this international standard for information security management.

Other Standards: Depending on your industry or region, Tesorio may support additional compliance frameworks such as HIPAA, CCPA, or regional data sovereignty laws.