Synap’s setup is designed to be modular, intuitive, and fast, especially for organizations that need to deploy exams or training programs quickly. The process typically follows these stages:
Branding: Logos, color schemes, and domain settings are configured for white-labelling.
Courses: Learning modules can be built with videos, quizzes, and assignments.
Grading Rules: Auto-grading and blind grading options are set up.
SSO & Data Hosting: Enterprise clients can configure single sign-on and regional data hosting.
Go Live: Exams or courses are launched to the full audience.
Support: Synap provides ongoing support and training resources via Synap Academy.
Synap
By Synap Learning Limited
Synap is highly customizable and designed to adapt to a wide range of business and educational use cases. Here are the key customization options:
White-labelling: Use your branding, logos, and custom domain to present Synap as your own platform.
Custom Certificates: Design branded certificates with QR codes, expiry dates, and custom layouts.
Sub-portals: Create multiple branded environments under one account for different departments or clients.
Flexible Question Types: Includes MCQs, essays, drag-and-drop, audio responses, and more.
Dynamic Exams: Use intelligent question banks with tagging, randomization, and difficulty levels.
Timed & Sectioned Exams: Customize time limits, divide exams into sections, and control navigation.
Custom Roles & Permissions: Define educator roles (e.g., markers, proctors) with specific access rights.
Single Sign-On (SSO): Integrate with Microsoft, Google, or enterprise identity providers.
IP Restrictions & Lockdown: Tailor anti-cheat settings to your risk level.
APIs & Webhooks: Automate workflows like enrollment, grading, and reporting.
CRM & LMS Integration: Connect with HR tools, databases, and learning platforms.
Custom Reports: Analyze performance by topic, question, or user group.
Synap’s pricing is transparent and includes many features by default, but there are some optional add-ons and tier-based differences:
Standard: $143/month — includes core features, 3 admin accounts, and chat support.
Pro: $363/month — adds white-labelling, APIs, custom roles, and priority support.
Business: $840/month — includes SSO, sub-portals, regional hosting, and a Customer Success Manager.
Enterprise: Custom pricing — includes bespoke integrations, AI grading, mobile apps, and enhanced SLAs.
Extra Users: $2.40/month per additional user beyond the included quota.
AI Proctoring & Synoptic: Available as paid add-ons in Standard and Pro plans.
Custom Certificates: One-time conversion fee for custom designs.
Professional Services: Available in Business and Enterprise plans for implementation, training, and support.
Dedicated Account Manager: Included in Business and Enterprise plans.
No setup fee for most plans; onboarding and support are included.
Synap provides a comprehensive onboarding and support system designed to help new users get started quickly and effectively:
Setup Assistance: During onboarding, Synap helps configure portals, exams, and user roles for optimal performance.
Contextual Help: Most pages on the Synap portal include direct links to relevant documentation.
Responsive Help: Outside office hours, users can leave messages and receive email replies within a day.
Study Mode Toggle: Admins can preview the platform as students to better understand the learner experience.
Synap employs enterprise-grade security protocols to ensure data protection, privacy, and platform reliability:
Single Sign-On (SSO): Integrates with Auth0, SAML/2, JWT, and ADFS for secure login.
Audit Logs: Tracks critical system events and user actions for accountability.
Regional Hosting: Offers data hosting in the EU and US to meet local legal requirements.
Email Security: Uses DKIM and SPF to prevent spam and phishing.
Synap follows a continuous deployment model with additive updates, meaning new features and improvements are rolled out regularly without disrupting existing functionality. Here are the key points:
API Versioning: The current API version is V3, and older versions are deprecated or inaccessible.
Synap has a clear and user-friendly data ownership policy that prioritizes transparency and control:
No Claim by Synap: Synap does not claim rights over user-generated content, exams, or learner data.
Regional Hosting: Data can be hosted in the EU or US to comply with local regulations.
Synap offers flexible scaling options to accommodate seasonal or project-based changes in user volume:
Flat Rate for Overages: Additional users beyond your quota are billed at a flat rate of £2 per user/month.
Synap’s billing and contract terms are designed to be transparent and user-friendly:
Monthly Billing: Most plans are billed monthly in advance, with overages billed in arrears.
Annual Plans: Offer ~20% discounts and can be paid via invoice with 30-day terms.
Auto-Renewal: Contracts typically auto-renew unless canceled before the renewal date.
Cancellation Window: Users can cancel before the next billing cycle to avoid charges.
No Long-Term Lock-In: Monthly plans allow flexibility to cancel or change plans as needed.
Synap adheres to internationally recognized compliance standards to ensure data protection and platform reliability:
GDPR Compliant: Fully compliant with EU data protection laws.
Data Ownership: Users retain full ownership of their content and data.
