StoriiCare

1. Initial Consultation & Needs Assessment

• What happens: StoriiCare’s team consults with your organization to understand your care setting, workflows, and specific requirements.
• Goal: Tailor the platform setup to your needs and identify which features/modules are most relevant.

2. Account Setup & Configuration

• What happens: StoriiCare creates your organization’s account and configures user roles, permissions, and care templates.
• Goal: Ensure the software reflects your processes and compliance needs.

3. Data Migration (if applicable)

• What happens: If you’re moving from paper or another digital system, relevant data (such as resident profiles, care plans, and assessments) is imported into StoriiCare.
• Goal: Seamless transition with minimal data loss or disruption.

4. Staff Training

• What happens: StoriiCare provides comprehensive training sessions for your team. This can be done via live webinars, on-site visits, or through detailed online resources.
• Goal: Ensure all users are comfortable with the platform and understand how to use its features in daily operations.

5. Go-Live & Support

• What happens: Your organization begins using StoriiCare in a live environment. The support team is available to answer questions and troubleshoot as needed.
• Goal: Smooth transition to digital care management, with ongoing support for any issues or further training needs.

• StoriiCare offers extensive customization options, allowing care providers to tailor the platform to their specific business needs.

• The platform includes over 50 features that can be customized, such as fully customizing care plans, face sheets, and other documentation templates to match the terminology and workflows preferred by the care provider.

• Customizable service user profiles include care and support plans, assessments, tasks, reminders, MAR charts, progress notes, and medical information, all designed to enhance person-centered care.

• The software supports custom forms creation, enabling providers to design forms that fit their unique documentation requirements.

• Branding can be customized with colors and logos for cohesive organizational identity across the platform.

• The support team assists with customization requests to ensure the software aligns closely with operational needs.

• Activity calendars, resident profiles, and engagement tools (like media albums and reminiscence therapy features) are also customizable to improve care delivery and family involvement.

• StoriiCare’s pricing is primarily subscription-based, with a license costing approximately £2,875 per year.

• There is no explicit mention of separate setup fees, suggesting that initial configuration and onboarding may be included or negotiated as part of the subscription or implementation process.

• Maintenance and support are included within the subscription service, with ongoing customer support and software updates provided as part of the package.

• Pricing plans vary by package and organization size, with options such as Activity Pro (around $425 per month), Care Pro (around $650 per month), and customizable Enterprise plans available, which may include additional features and tailored support.

• No additional charges for software updates or server maintenance are indicated, as StoriiCare operates on a scalable cloud-based architecture that supports infinite scaling without extra cost to the user.

• Integration with third-party systems and API access may be available but could involve additional costs depending on the complexity and scope of integration.

• StoriiCare provides structured training starting with management training sessions, followed by staff training sessions scheduled by staff role.

• Training is typically conducted via Zoom calls with small groups (5-6 staff members), allowing individuals to ask questions throughout the sessions.

• Multiple online configuration calls with management are held to ensure the platform is set up correctly before staff training begins.

• Beyond live training, StoriiCare offers a detailed database of help articles, live chat support, and phone support to assist users as needed.

• The company encourages establishing “StoriiCare champions” within the organization to help facilitate adoption and provide ongoing peer support.

• Staff are guided through phased rollouts with clear communication about the benefits and reasons for change, helping to improve acceptance and effectiveness.

• Support is described as prompt, friendly, and reliable, with users reporting helpful and efficient responses to inquiries and technical issues.

• StoriiCare operates on a secure, scalable cloud-based architecture designed to handle infinite scaling without strain, implying robust infrastructure security.

• Data retention complies with GDPR, with client data stored for a minimum of seven years unless deletion is requested.

• Clients can request mass data exports in CSV format, which are processed within 1-3 business days, supporting data portability and transparency.

• The platform supports secure access via multiple modern browsers and mobile devices, with full responsiveness and compliance with accessibility standards (WCAG 2.1 AAA).

• While specific encryption or security protocols are not detailed in the search results, the platform’s use in regulated care environments and compliance with GDPR suggests strong data protection practices.

• StoriiCare regularly releases updates to improve functionality and address bugs, with users noting ongoing feature additions and improvements.

• Updates are managed centrally by StoriiCare as a cloud-based service, meaning users receive updates automatically without needing to install software manually.

• The company maintains continuous support and development, with a visible product roadmap and a feature request system that allows users to contribute ideas and track progress.

• Because the software is cloud-hosted, updates do not disrupt user access and are rolled out seamlessly in the background.

• Users and organizations have complete control over the information and content they provide to StoriiCare.

• You can modify, export, or delete any content you have added at any time.

• Account deletion is possible by contacting StoriiCare’s support team, though they encourage users to stay.

• StoriiCare acts as the data controller under GDPR and related data protection laws, ensuring compliance with privacy regulations.

• For US clients, StoriiCare operates as a business associate under HIPAA when providing services to covered entities, complying with applicable HIPAA requirements.

• Data can be exported in standard formats (e.g., CSV) upon request, supporting data portability.

• StoriiCare reserves the right to archive accounts inactive for 3 months and delete data if accounts remain inactive for 6 months, with prior email notification to users.

• StoriiCare’s pricing and service model are subscription-based and flexible, allowing organizations to scale licenses according to their size and needs.

• There is no explicit detailed public policy on scaling terms, but the platform supports infinite scaling due to its cloud-based architecture.

• Organizations can adjust their subscription plans, adding or reducing user licenses or features as needed, typically managed through their account manager or sales contact.

• Monthly fees are charged in advance starting from account creation, and changes to subscription levels are generally subject to agreement with StoriiCare.

• By accessing a business account, users agree to be charged a monthly fee payable in advance unless a prior paid or trial arrangement exists.

• StoriiCare reserves the right to archive and eventually delete accounts inactive for extended periods (3 to 6 months), with notification provided one month in advance.

• Specific terms for contract renewal are not fully detailed publicly, but renewal is typically automatic under subscription models unless cancellation is requested.

• Cancellation or account deletion requires contacting StoriiCare support; users retain control over their data and can request data export before termination.

• Users must comply with terms of use and data policies while the account is active; failure to comply may result in service suspension or termination.

• StoriiCare complies with the General Data Protection Regulation (GDPR) for data privacy and protection in the UK and EU.

• For US clients, StoriiCare complies with relevant aspects of HIPAA when acting as a business associate for covered healthcare entities.

• The platform adheres to the UK National Data Opt-Out policy, respecting individuals’ preferences regarding the use of confidential patient information for research and planning beyond direct care.

• StoriiCare meets accessibility standards including WCAG 2.1 AAA to ensure usability for all users.

• The company maintains over 30 internal policies to ensure security and stability of the platform and organizational processes.

• Data retention policies align with regulatory requirements, including storing client data for a minimum of seven years unless deletion is requested.