Storable Edge typical implementation process:
Sales Contract & Initial Contact: After signing up or agreeing to a sales quote, a Storable Edge Implementation team member will contact you (usually within 1 business day) to begin the process and collect necessary billing, facility, and settings information.
Requirement Gathering: An Implementation Consultant gathers your facility details, including business information, unit inventory, access control requirements, preferred settings, and any needed integrations.
Data Migration & Document Transfer: You provide existing customer, lease, and (if available) document data. The Implementation team assists in importing this data and ensures essential records (including digital leases and forms) are transitioned into Storable Edge.
System Configuration: The platform is then configured for your specific workflows, including user accounts, permissions, payment setup (Storable Payments), online rentals, access control, and communications preferences. Multi-factor authentication and SSO account configurations may also be established at this stage.
Training & Walkthrough: You and your staff are guided through live onboarding and software walkthroughs—these may be via webinars, one-on-one sessions, or self-paced courses. Storable Edge provides weekly Q&A sessions, training webinars, and a knowledge base for continued learning.
Storable Edge offers extensive customization to fit the unique needs of self-storage businesses. Here are key data points demonstrating its flexibility:
Custom Unit Amenities and Descriptions: Facilities can add, edit, or disable custom unit amenities (e.g., climate control, heated, covered parking) and assign them to specific units. These settings enable tailored descriptors for each unit and can be managed at the corporate or facility level.
Customizable Online Rental Experience: Operators can configure online rentals and adjust what information is presented to tenants during move-in, including branding elements, logo, flexible pricing structures, and customizable forms. This enhances both the ease of renting and the alignment with your brand identity.
Website Content Management: Text, images, and page structure on Storable-powered websites are editable directly by the business (user-permission based). Pages, content blocks, and meta descriptions can be managed in real time, letting you control your digital presence without support intervention.
Custom Workflows and Automated Task Management: Storable Edge supports automation of reminders, tasks, and workflows, letting operators build routines for billing, follow-ups, and maintenance that match business processes. These automation rules are adaptable to your operational preferences.
Reporting and Custom Dashboards: The platform features robust reporting tools and custom dashboards, enabling businesses to generate, schedule, and personalize reports tracking occupancy, revenue, delinquency, and more, so you only see the metrics most relevant to your needs.
Third-Party Integrations and API Access: Storable Edge has a well-documented API that allows integration with 3rd party services—marketing tools, call centers, insurance vendors, kiosks, access control, and more. Facilities can activate, configure, and customize which integrations are active per location, syncing data seamlessly with external partners.
Gate and Access Control Customization: You can interface with a variety of gate providers, customize gate integration settings, and manage access rules from within the Edge platform, ensuring your security protocols align with facility requirements.
Multi-Location and Corporate Controls: For operators with multiple facilities, Edge allows centralized management with specific settings for units, amenities, pricing, and permissions per location, enabling enterprise-wide or site-specific customization as needed.
Custom Notifications and Communication Templates: Automated SMS, email, and phone communications are customizable, allowing tenant reminders, billing alerts, and operational messages to reflect your brand’s voice and business policy.
Custom Document Management: System-generated agreements and documents are replaceable with your custom templates, so leases, notices, and receipts reflect your legal and branding preferences.
Storable Edge offers a training and support program tailored for new users to ensure a smooth onboarding and optimized use of the software:
Live Webinars & Guided Walkthroughs: Storable Edge hosts weekly live webinars specifically for new users, where trainers demonstrate the core features, daily workflows, and answer real-time questions. These walkthroughs are designed to help users get comfortable with the basics of the platform and are held regularly throughout the week.
Ask the Expert Q&A Sessions: Bi-weekly Q&A sessions are available, offering users the opportunity to ask specific questions about the software and workflows, and to learn from the experiences and inquiries of other users.
Dedicated Implementation Team: Upon starting with Storable Edge, new clients are assigned an Implementation Consultant who oversees the onboarding process. This includes assistance with initial setup, data migration, configuration of business rules, and initial staff training.
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Knowledge Base & Self-Paced Documentation: A rich online help center provides searchable documentation, articles, and video tutorials that cover all aspects of the platform, from getting started to advanced features. This allows users to learn at their own pace and find solutions independently when needed.
Ongoing Support Channels: Storable Edge’s support team is accessible through a help desk, email, and phone for direct assistance. Support staff are knowledgeable about the self-storage industry, ensuring contextual and relevant help.
Website Management Training: Specialized weekly webinars teach users how to administer their Storable-powered marketing website, from editing text and images to managing site integrations.
Continuous Learning: Users can register for recurring training sessions and get updated guidance when new software features are released. This commitment to ongoing education helps operators make the most of enhancements and industry best practices.
Storable Edge implements a robust set of security measures to protect customer and facility data, focusing on both digital and physical security, regulatory compliance, and best practices:
Encryption & Data Protection: Storable Edge safeguards all data using strong encryption protocols, both at rest and in transit. Sensitive personal information and payment data are protected through industry-standard encryption practices and secure cloud infrastructure.
PCI DSS Compliance: The platform is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), ensuring secure handling and processing of payment information. This compliance is supported by ongoing scans and assessments through a dedicated compliance partner, and Storable ID with Multi-Factor Authentication (MFA) is often required for enhanced security and regulatory adherence.
Access Control & User Management: Edge enforces strict user access management—each staff member is given a unique login, and administrators can define specific permissions, limiting access to sensitive areas and functions. Role-based and permissioned user management ensures that only authorized personnel can make changes or view restricted data.
Multi-Factor Authentication (MFA): MFA is available and recommended for all Edge accounts to add an extra layer of defense against unauthorized access. This typically requires a second form of verification (such as a code sent to a verified device) during login.
Physical and Digital Security: The platform is hosted on secure, professionally managed cloud infrastructure, featuring firewalls, regular vulnerability assessments, endpoint protection, and intrusion detection systems (IDS/IPS). Backups are performed at regular intervals to safeguard data in case of accidental loss or cyberattack.
Audit Logging & Monitoring: All user actions and major changes within the system are monitored and logged. Audit trails are maintained to track who accessed or modified data, supporting internal security reviews and regulatory requirements.
Incident Response & Corporate Policies: Storable Edge has formal incident response policies, regular internal security assessments, and privacy guidelines in place to mitigate risks and respond rapidly to potential vulnerabilities or data breaches.
Employee Training: Staff undergo regular cybersecurity training to remain vigilant against threats such as phishing or social engineering, and to ensure adherence to best-practice protocols.
Storable Edge releases updates on a continuous and frequent basis, typically on a weekly schedule. Each week, new code is pushed to the system, which may include new features, bug fixes, reporting improvements, or other quality-of-life enhancements. This process is part of a continuous development philosophy, aiming to keep the software at the forefront of the self-storage industry’s needs. Updates are implemented automatically in the cloud—users do not need to manually install anything or take special action. Storable Edge manages all deployments directly, ensuring that any enhancements or fixes are seamless and instantly available to all users with no expected downtime or business disruption.
Storable Edge’s policy on data ownership and portability gives customers strong control and rights over their data:
Data Ownership: You, as the customer, retain full ownership of all your data stored on Storable Edge throughout your use of the service. Storable (the platform operator) does not claim rights to customer-uploaded or customer-generated data, except for the non-exclusive right to use it solely as needed to provide and improve the service and in an aggregate, anonymized form for analytics and industry benchmarks.
Vendor Use of Data: Storable Edge can use data generated and stored on its servers in an anonymous and aggregated way, for purposes such as statistical analysis, product development, and publishing industry benchmarks. However, these uses do not override your ownership rights, nor do they allow for public exposure of your individual or business-specific operational data.
Data Portability:
Storable Edge supports your right to access and transfer your data. Upon request and after verifying your identity, Storable will provide you with access to your data in a portable and readily usable format that allows you to take your business information elsewhere. This complies with data privacy regulations such as the GDPR and CCPA, offering the ability to export the specific personal data you have provided to the platform.
You can request a data export at any time, and—if discontinuing service—you should do so before closing your account to ensure a smooth transition to another provider or your own storage. Storable’s help and implementation teams can facilitate this process as necessary.
Third-Party and Privacy Protections: Storable commits not to sell or share your personal or operational data with external third parties outside the terms outlined in the privacy policy. Any disclosures are governed strictly by law or with your explicit consent, such as during a sale, merger, or in response to legal requests.
Storable Edge offers flexible and straightforward terms for scaling your subscription up or down as your organizational needs change:
Unit-Based, Monthly Pricing: Storable Edge operates on a subscription model where you pay based on the number of units or facilities you manage. This allows your costs to scale directly with your business size—if you add or remove units or facilities, your monthly bill automatically adjusts to reflect the new total.
No Long-Term Commitments: Subscriptions are month-to-month, so you’re not locked into annual contracts. This gives you the freedom to expand or reduce your service level at any time, with no penalties or restrictive terms.
Easy to Adjust Service: Scaling up typically involves adding new units or facilities within your software dashboard. Scaling down is as simple as removing units or updating your facility count, and your subscription is recalculated accordingly for the following billing cycle.
Comprehensive Features Included: Regardless of size, all features—automatic workflow tools, reporting, integrations, support, and software updates—remain available to every subscriber. There are no extra charges for scaling your business up or down.
Cancel Anytime Policy: You can cancel your subscription at any point without incurring cancellation fees. Upon cancellation, you retain the ability to export your facility data and receive support for transitioning.
Terms and conditions for contract renewal and cancellation with Storable Edge:
Subscription Term and Renewal:
Storable Edge primarily operates on a month-to-month subscription model. Your access to the platform renews automatically at the end of each paid period unless you take action to cancel.
No annual contracts are required for most customers, so long-term commitments are not typically part of the standard service arrangement.
Cancellation Policy:
You may cancel your subscription at any time without incurring penalties or cancellation fees. This flexibility is particularly important for businesses that might need to scale down operations, change vendors, or pause service.
Cancellation can generally be completed by accessing your account dashboard and using the cancellation option. If needed, support staff can assist to ensure all facility data is exported and the process is confirmed.
Upon cancellation, you retain the ability to export your data and receive support for transition; your access to the software and its features usually ends at your next billing cycle.
No Refunds for Partial Months: Payments made for the active billing cycle are non-refundable once that cycle begins, but you will continue to have access through the paid period.
Data Retention: After cancellation, your facility data is retained for a certain period (typically 30 days), during which you can request an export if you did not do so before cancelling. After this window, data may be securely deleted by privacy and compliance policies.
Modification or Discontinuation: Storable Edge reserves the right to change, suspend, or terminate the service or features at its sole discretion. However, users would typically be notified of major policy or feature changes.
Pricing and Terms Updates: Pricing and service terms may be updated periodically, with changes typically communicated in advance through website updates, email, or in-app notifications. Continued use after new terms are posted constitutes acceptance.
Assignment and Transfer: Subscriptions and rights to use the software cannot be transferred or assigned to another party without Storable Edge’s written consent. The company, however, can assign its contract during a merger, acquisition, or sale.
Storable Edge meets several important compliance standards to ensure secure, legal, and reliable operation for self-storage businesses:
PCI DSS Compliance: Storable Edge is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), which governs the secure handling, processing, and storage of credit and debit card information. All payment transactions and sensitive cardholder data are protected according to these requirements, which are subject to ongoing assessments and scanning.
Strong Encryption Standards: The platform encrypts all data both at rest and in transit, meeting common compliance protocols required for cloud-based software in sensitive industries.
Multi-Factor Authentication (MFA): Edge supports and recommends MFA for all accounts, aligning with best practices for access controls and regulatory requirements for user authentication.
Role-Based Access Controls and Audit Trails: Storable Edge allows administrators to set granular access permissions and maintains detailed audit logs, aiding in compliance with operational security and regulatory reporting needs.
Data Privacy and Portability: The platform provides users full ownership of their business and tenant data, with easily accessible data exports to enable compliance with privacy laws such as GDPR and CCPA.
Physical Security and Hosting: Data centers hosting Storable Edge are physically secure, with compliance to relevant security standards and regular vulnerability assessments.
