SOTI MobiControl
By SOTI Inc
Implementing SOTI MobiControl involves several key steps. Here's a concise overview:
Discovery and Planning
Assess Requirements: Determine device types, operating systems, and management needs.
Define Objectives: Set clear goals for device management and security.
Resource Allocation: Ensure necessary hardware, software, and personnel are in place.
Technical Review
Infrastructure Assessment: Evaluate existing IT infrastructure for compatibility.
Network Configuration: Plan network settings to support device communication.
Installation
Server Setup: Install SOTI MobiControl on-premises or configure a cloud instance.
Component Configuration: Set up the database, deployment server, and management services.
Optimization
Device Grouping: Organize devices into logical groups for efficient management.
Policy Creation: Develop and assign security policies and profiles.
Testing
Pilot Enrollment: Enroll a subset of devices to validate configurations.
Functionality Verification: Ensure remote control, policy enforcement, and other features work as intended.
Training and Support
Administrator Training: Provide training sessions for IT staff on system operation.
SOTI MobiControl offers extensive customization options to align with specific business requirements. Here are several key features that enable this flexibility:
Definition: Administrators can create custom attributes to store additional device-specific information, such as asset tags or department identifiers.
Usage: These attributes can be utilized for dynamic device grouping, policy assignments, and generating tailored reports.
Purpose: Allows the creation of bespoke configurations using XML to manage new or unique device features not covered by default profiles.
Application: Ideal for deploying specialized settings or applications across devices to meet unique operational needs.
Customization: Modify existing lockdown templates or design new ones using HTML to control device user interfaces.
Functionality: Enables the restriction of device access to specific applications or websites, ensuring devices are used solely for intended business purposes.
Feature: Supports multiple users on a single device, personalizing settings and access based on individual credentials.
Benefit: Optimizes resource utilization in environments where devices are shared across shifts or roles.
Capability: Utilize scripting commands and custom device macros to automate tasks and enforce specific configurations.
Example: Automating device renaming conventions based on custom properties or LDAP fields to maintain consistent device identification.
Control: Implement granular restrictions on device features and applications to align with organizational policies.
SOTI MobiControl offers a range of training and support resources to assist new users in effectively utilizing the platform:
1. Official Documentation:
Comprehensive Guides: The SOTI MobiControl Help provides detailed instructions on setup, configuration, and management of devices.
User Management: Step-by-step tutorials, such as Creating Users, guide administrators through adding and managing users within the console.
2. Community Forums:
Peer Support: The SOTI Discussion Forum allows users to engage with peers, share experiences, and seek solutions to common challenges.
Resource Sharing: Threads like SOTI MobiControl Training/Resources offer insights into available training materials and user experiences.
3. Video Tutorials:
Visual Learning: SOTI provides video tutorials demonstrating various features and configurations, such as Configuring Shared Devices, which guides users through setting up devices for multiple users.
4. Technical Support:
Direct Assistance: Users can contact SOTI's support team for personalized help with specific issues or advanced configurations.
SOTI MobiControl implements a comprehensive suite of security measures to safeguard data across mobile devices and IoT endpoints. Key features include:
Device Lockdown and Kiosk Mode:
Functionality: Restricts devices to specific applications or functionalities, preventing unauthorized access and ensuring devices are used solely for intended business purposes.
Geofencing:
Functionality: Creates virtual geographic boundaries to control device access and capabilities based on location. Devices can be configured to enable or disable features when entering or exiting designated areas.
Remote Lock and Wipe:
Functionality: Allows administrators to remotely lock devices or erase data if a device is lost or stolen, preventing unauthorized data access.
Data Encryption and Secure Containers:
Functionality: Utilizes encryption and secure containers to separate corporate data from personal content on devices, ensuring sensitive information remains protected and compliant with regulations.
Compliance with Industry Standards:
Certifications: Aligns with global security standards and regulations, including GDPR, HIPAA, SOC 2 Type II, and ISO 27001, ensuring robust data protection and compliance.
Application Management and Whitelisting:
Functionality: Controls which applications can be installed or accessed on devices, reducing the risk of malware and unauthorized software compromising data integrity.
Network Security:
Regarding data portability, SOTI MobiControl offers features that facilitate data transfer and system migration:
Database Export and Import: Administrators can back up the SOTI MobiControl database and restore it on a different server. This process involves creating a backup of the existing database, restoring it to the new SQL server, and updating the database settings in the SOTI MobiControl Administration Utility accordingly.
SOTI MobiControl contract renewal and cancellation policies are outlined in their Software License Agreement. Key points include:
1. Subscription Term and Renewal:
Automatic Renewal: Subscriptions automatically renew for periods equal to the initial term or one year (whichever is shorter), unless either party provides a non-renewal notice at least 30 days before the current term ends.
Pricing Adjustments: Renewal pricing remains consistent with the prior term unless SOTI notifies the Licensee of a price increase at least 30 days before the term concludes.
2. Termination Conditions:
For Cause: Either party can terminate the agreement with a 30-day written notice if the other party materially breaches the contract and fails to remedy it within that period.
Financial Insolvency: Termination is permissible if the other party faces bankruptcy, insolvency, or similar financial proceedings.
3. Refunds and Payments upon Termination:
Licensee Termination: If the Licensee terminates for cause, SOTI will refund any prepaid fees covering the remainder of the subscription term post-termination.
SOTI MobiControl adheres to several internationally recognized compliance standards, ensuring robust data security and management practices. Key certifications and alignments include:
ISO/IEC 27001 Certification: This standard specifies requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS). SOTI has been ISO/IEC 27001 certified since 2018, covering all SOTI ONE products delivered in the cloud, including those on AWS and Azure.
SOC 2 Type II Compliance: This compliance indicates that SOTI has undergone rigorous audits evaluating the design, implementation, and effectiveness of controls relevant to security and availability over a specified period. The SOC 2 Type II report provides detailed information and assurance about SOTI's controls, offering customers confidence in the security of their data.
Cloud Security Alliance’s Consensus Assessment Initiative Questionnaire (CAIQ): SOTI has completed the CAIQ, an industry-accepted method detailing the security controls in place within a cloud service provider. This questionnaire addresses common questions that cloud customers may have regarding the security of SOTI's cloud services.
