Flexibility and Customization: The platform's a la carte pricing model is appreciated by users who value the ability to only pay for the content they love, offering flexibility in managing budgets.
Speed and Efficiency: The 24-hour turnaround time for receiving edited content is a significant advantage for many users, allowing brands to quickly obtain high-quality visuals.
Quality and Creativity: The quality of photos and videos produced by Soona is often highlighted as exceptional. Customers note that the service helps bring their vision to life with professional-quality images that reflect their brand's identity.
Customer Service: Soona's customer support is frequently praised. Specific team members, like Maddie from customer success, have been recognized for going above and beyond to assist clients, ensuring a positive experience even after initial issues
Ease of Use and Integration: Customers appreciate the smooth and easy-to-follow process of using Soona, particularly highlighting the seamless integration with platforms like Shopify, which simplifies payments and order management.
Initial Experiences: There have been instances where initial experiences were not satisfactory, but these were often mitigated by proactive customer service efforts to resolve issues and improve future interactions.
Communication Preferences: Although chat and text communication are available, some users would prefer having a phone contact option for more direct communication with the team.
Lack of In-Person Presence: Some customers express discomfort with not being physically present during shoots, worrying about potential issues such as product damage or styling concerns.
Cost Concerns: While the pricing is transparent, some users find that costs can add up quickly, especially when shooting multiple products or opting for additional services like ghost mannequin photography.
