Soluno
By Actionstep
Friendly Interface: Many users appreciate Soluno's intuitive design, noting that it simplifies time tracking and billing processes. For instance, one user mentioned that the program is very user-friendly, making time tracking and docketing seamless and quick.
Excellent Customer Support: Soluno's customer service team receives high praise for their responsiveness and helpfulness. A reviewer highlighted that the customer service team is fantastic, always keen to assist and resolve any issues as they arise.
Legal Accounting Features: Users find Soluno's accounting capabilities robust and tailored to legal practices. One reviewer stated that Soluno is the best legal accounting software, being intuitive, easy to use, and customizable.
Cloud-Based Accessibility: The cloud-based nature of Soluno allows users to access the software from multiple devices, enhancing flexibility and convenience. This feature is particularly beneficial for professionals who need remote access to their firm's data.
Reporting Limitations: Some users express frustration with the software's reporting capabilities, noting difficulties in customizing reports and locating specific information. For example, a user mentioned that reports cannot be customized, which is a disappointment.
Billing Process Delays: There are reports of delays when generating PDF statements during the billing process. A user noted that the program sometimes takes a while to produce PDF statements and wished for the ability to make corrections directly on the PDF.
Two-Factor Authentication (2FA) Inconvenience: Some users find the 2FA process cumbersome, as it requires authentication every time the program is opened, even if it was just accessed a few minutes prior. This has been described as inconvenient by certain users.
Occasional Glitches: While generally stable, some users have encountered occasional glitches, such as error codes when opening client or fee ledgers. These issues, though not widespread, can disrupt workflow.
