Highly Responsive Customer Service: Users consistently praise Skipso’s support team for being fast, friendly, and helpful. The team is described as personable and proactive in resolving issues and answering questions.
Highly Customizable Platform: Organizations value the ability to tailor Skipso’s features, workflows, and branding to fit their specific project requirements and audience needs. This flexibility is a key differentiator for many clients.
Quick Setup and Deployment: Many reviewers highlight how Skipso enables rapid onboarding and implementation, allowing innovation programs to launch in a matter of weeks rather than months.
Excellent Value for Money: Clients feel that Skipso offers more features and greater capability at a competitive price compared to other innovation management platforms.
The platform supports both public-facing elements (such as galleries and homepages) and robust administrative back-end tools (including submission management, judging, and payment processing).
Lightweight and Scalable: Even large organizations find the platform easy to manage. Skipso’s lightweight design allows it to scale efficiently to thousands of users without becoming cumbersome.
Lack of Comprehensive User Manual: Users mention the absence of a detailed, up-to-date user manual, which can make onboarding and annual retraining more challenging.
Reporting Functions Could Be More Automated: Some clients would like more automation in reporting features to reduce manual work and streamline data analysis.
Constraints Without Additional Customization: There are limitations on the number and type of dynamic relationships that can be created in the standard setup, unless further customization is purchased.
Limited Flexibility in Look and Feel: Some organizations wish for greater autonomy in modifying the platform’s appearance and customizing fields to better match their branding and processes.
Difficulties Mapping Complex Processes: Mapping unique or complex organizational processes to the platform can be difficult, particularly with the off-the-shelf version.
Data Entry Process Can Be Cumbersome: The process for entering and managing data is sometimes seen as more complex than necessary, and could be simplified.
Quality of Rapid Custom Implementations: When custom features are developed quickly, the quality may occasionally fall short of expectations, requiring further refinement.
