Data migration: Importing existing reservations, guest info, and availability, if applicable.
The duration depends on the size and complexity of your property operations.
Integration & Configuration (1-2 weeks):
Integrating with booking channels (like OTAs, Airbnb, or Booking.com).
Setting up payment gateways and integrations with other systems.
Staff Training & Testing (1 week):
Staff training sessions and system testing before going live.
Go-Live & Support (Ongoing):
After setup, ongoing support helps resolve issues as you begin actual operations.
Customisation
User Interface & Workflow: Sirvoy offers basic customization of the dashboard and booking process to match your business style.
Rate & Pricing Rules: Allows different pricing strategies, discounts, or packages.
Booking Policies: You can tailor cancellation policies, deposit requirements, check-in/check-out times.
Channel Management: While standard, it supports multiple OTAs with flexible configurations.
APIs & Integrations:
Offers API access for more advanced customizations or integrations with PMS, ERP, or accounting software.
You can develop custom plugins or connect with third-party tools to tailor your workflows.
Additional Costs
Subscription Plans:
Sirvoy charges a monthly fee based on the number of rooms, typically starting aroun 0.83perroomperday∗∗—oryoucanoptformonthlyflat−rateplans(e.g.,around∗∗0.83perroomperday∗∗—oryoucanoptformonthlyflat−rateplans(e.g.,around∗∗59/month + per-room fee), depending on the size of your property.
Setup Fees:
Usually, standard setup does not incur a separate fee, but some partners or resellers might charge initial setup costs (~50−50−200) for onboarding.
Channel Manager & Integrations:
Additional costs may apply if you subscribe to premium channel management features or third-party integrations.
Support & Training:
Basic support is included, but dedicated support or training sessions might incur extra charges.
Additional Costs:
Custom development or advanced API integration (if needed).
Payment gateway fees (transaction charges depending on the provider).
Optional add-ons like automatic invoicing, accounting software integration, or marketing tools.
Training
Initial Training:
Sirvoy provides onboarding assistance, including documentation, tutorials, and guided setup to help new users get started quickly.
Online Resources:
Extensive help center with FAQs, step-by-step guides, video tutorials, and product documentation.
Customer Support:
Email & Ticket Support: Available for troubleshooting issues.
Chat Support: Often offered during business hours for quick queries.
Phone Support: Depending on your plan or reseller arrangements, phone support may be available.
Training Options:
Some resellers or partners offer personalized onboarding or training sessions at extra cost, especially for larger properties or chains.
Update Notifications & Webinars:
Users are informed about new features via email, and periodic webinars or newsletters help keep users updated.
Security Measures
Data Encryption:
Data is encrypted both in transit (using SSL/TLS) and at rest.
Cloud Security:
Hosted on secure servers with compliance standards such as PCI DSS for payment processing and GDPR for data privacy.
Regular Backups:
Automatic backups are performed regularly to prevent data loss.
Access Controls:
Role-based access management ensures only authorized staff can modify sensitive data.
Monitoring & Audits:
Continuous monitoring for suspicious activities; security audits may be conducted periodically.
Compliance:
Adheres to industry standards for data protection, especially for payment and personal data.
Updates
Frequency:
Sirvoy typically releases updates monthly or quarterly, focusing on bug fixes, security patches, and feature enhancements.
Update Management:
Automatic Updates: As a cloud-based service, updates are rolled out seamlessly—users don't need to manually install updates.
Version Control: Maintained internally by the Sirvoy development team, with minimal downtime during releases.
Communication:
Users are often notified via email or through the platform about upcoming updates and new features.
Testing & Rollout:
Updates undergo internal testing before deployment to minimize bugs or disruptions.
Data Ownership and Portability
Data Ownership:
Users retain full ownership of their data, including reservations, guest information, and financial data. Sirvoy acts as a data processor, not the owner.
Data Access & Export:
Users can export their data at any time via CSV or other formats directly from the platform. This ensures data portability.
Data Portability:
Sirvoy supports data export features to facilitate migration to other systems, aligning with data portability standards like GDPR.
Scaling Up / Down
Flexible Plans:
Sirvoy's subscription plans are designed to be scalable. You can increase or decrease the number of rooms or features as your organization grows or shrinks.
Contract Flexibility:
Most plans are month-to-month, allowing you to adjust your subscription without long-term commitments. Some annual plans may offer discounts but still provide options for changes.
Procedure:
To scale, you typically contact support or adjust your plan through your management dashboard; changes are effective immediately or at the start of your billing cycle.
Cost Implications:
Adjusting the number of rooms or features usually results in proportional changes to your billing amount.
The terms & conditions for contract renewal and cancellation
Contract Duration:
Generally, Sirvoy offers month-to-month plans with no fixed long-term contract.
Annual plans may be available at a discount, with renewal terms specified in the agreement.
Renewals:
Auto-renewal is standard, with notifications sent before renewal dates.
Cancellation:
Cancellation can typically be done anytime via the platform or by contacting support.
No cancellation fees are usually charged, but specific terms may vary depending on the plan or reseller agreements.
Notice Period:
Often, a 30-day notice is recommended to ensure smooth discontinuation; check your contract for precise timing.
Data & Refunds:
Data remains accessible until you cancel, after which your account may be deactivated, but your data should be downloadable beforehand.
Compliance
GDPR (General Data Protection Regulation):
Ensures data privacy and rights for users in the EU.
PCI DSS (Payment Card Industry Data Security Standard):
When integrated with payment gateways, ensures secure handling of payment information.
Data Encryption & Security:
Implements SSL/TLS for data in transit and encryption at rest.
Regular Security Audits:
Based on industry best practices for cloud software.
Other Standards:
Sirvoy's security measures reflect compliance with these recognized standards.
