Showell

1. Initial Consultation & Planning

• Objective: Understand your business needs, sales processes, and existing content.
• Activities: Kick-off meeting, requirement gathering, defining success criteria.
• Who’s Involved: Showell onboarding specialist, your project lead, key stakeholders.

2. Platform Setup & Customization

• Objective: Configure Showell to reflect your brand and workflows.
• Activities:
  • Branding the sales app (logo, colors, etc.)
  • Setting up user roles and permissions

  • Integrating with existing sales and marketing tools (CRM, DAM, etc.)

3. Content Migration & Organization

• Objective: Centralize and structure your sales content in Showell.
• Activities:
  • Uploading and organizing sales materials (presentations, brochures, videos)

  • Setting up folders, tags, and access rights

4. Training & Onboarding

• Objective: Ensure your teams know how to use Showell effectively.
• Activities:
  • Live or recorded training sessions for admins and users

  • Access to help resources and support

5. Go-Live & User Adoption

• Objective: Launch Showell to your sales and marketing teams.
• Activities:
  • Rollout communications
  • Ongoing support and Q&A

  • Monitoring user activity and engagement

6. Ongoing Support & Optimization

• Objective: Maximize value and adapt as your needs evolve.
• Activities:
  • Regular check-ins
  • Analytics review
  • Feature updates and best practice sharing

• User Interface Customization:
  • Showell offers nine unique, mobile-responsive templates that users can customize themselves via the admin portal by adjusting brand colors, logos, fonts, images, and videos to align with company branding.
  • For deeper customization, Showell’s expert team can create fully custom user interface templates tailored to specific branding guidelines, color schemes, fonts, and other design elements, delivering a personalized and visually appealing experience.

  • Users with basic HTML and CSS knowledge can further customize the platform by editing configuration files, allowing more advanced UI adjustments beyond the standard templates.

• Sales Content Personalization:
  • The platform includes a Slide Designer feature that allows creation of on-brand, customizable slides within the app, with controlled editing to maintain brand consistency.
  • Users can remix collateral by mixing and matching relevant content for each buyer, combining multiple file formats such as videos, images, 3D renderings, and text into seamless presentations.

  • Integration with Microsoft Office and Google Workspace tools enables sellers to edit content using familiar applications, enhancing customization and ease of use.

• Content Management Flexibility:
  • Showell supports uploading personal files alongside general content, with options to enable or disable this feature for tighter control.
  • It integrates with existing sales and marketing technology stacks, allowing customization of workflows and content distribution.

• Pricing Plans:
  • Showell offers multiple pricing tiers:
    • A free plan for up to three users, which includes limited file storage and self-service onboarding with access to help center resources.
    • An Essential plan starting at approximately $49 per user per month for up to five users, offering unlimited file storage, basic branding, and personalized support.
    • A Professional plan at about $60 per user per month, designed for larger teams with advanced needs, including unlimited users and storage, custom themes, premium onboarding, dedicated success management, and API access.

    • An Enterprise plan with custom pricing tailored to large organizations, including volume discounts and specialized features.

• Setup Fees:
  • Setup fees are generally included within the Professional and Enterprise plans as part of premium onboarding and dedicated success management services.

  • For Essential and Free plans, setup is largely self-service or limited to basic support.

• Maintenance and Support:
  • Maintenance is included as part of the subscription and covers ongoing updates and platform improvements.
  • Support levels vary by plan:
    • Free and Essential plans have access to help center resources and standard customer support.
    • Professional and Enterprise plans receive personalized support, dedicated success managers, and faster response times.
  • Additional customization services, such as fully custom UI templates developed by Showell experts, may incur extra charges depending on the scope and complexity, with exact fees provided upon request.

• Structured Onboarding and Training Programs:
  Showell emphasizes a well-structured, comprehensive onboarding plan with clear milestones and objectives over the first 30, 60, and 90 days. This includes key learning goals, scheduled check-ins, specific tasks, and performance expectations to ensure consistent training and faster ramp-up of new salespeople.

• Varied Training Methods:
  Training is delivered through multiple formats such as e-learning modules, interactive workshops, role-playing sessions, and mentoring programs. This variety accommodates different learning styles and helps new hires practice skills in real-world scenarios like shadowing experienced reps or conducting supervised sales calls.

• Centralized Learning and Resource Library:
  Showell provides a centralized repository for all sales materials and training content, ensuring easy access to up-to-date resources. This supports microlearning with bite-sized content modules for just-in-time learning and continuous training.

• Performance Tracking and Analytics:
  The platform includes tools to monitor progress through onboarding milestones, track content usage, and measure training effectiveness, helping managers guide new hires effectively.

• Mobile Accessibility:
  Showell’s mobile-friendly design allows users to access training materials on the go, supporting continuous learning beyond the office.

• Ongoing Support:
  HR and team leaders can use Showell’s targeted notifications to direct onboarding activities and track personnel progress, ensuring timely feedback and goal setting.

• Result:
  These features combined help reduce ramp-up time significantly—up to six times faster according to Showell—turning new hires into productive salespeople more quickly.

• Showell employs industry-standard security protocols to protect sensitive sales and company data.

• Data is securely stored and managed with encryption both at rest and in transit.

• Access controls and user permissions ensure that only authorized personnel can view or modify content.

• The platform supports secure integrations with other business tools, maintaining data integrity.

• Regular security audits and compliance checks are conducted to uphold data protection standards.

• Showell’s cloud infrastructure is designed for high availability and disaster recovery, minimizing risk of data loss.

• Showell regularly releases updates to improve functionality, security, and user experience.

• Updates are managed centrally and deployed seamlessly without disrupting user access.

• New features, enhancements, and bug fixes are rolled out periodically, often based on user feedback and evolving market needs.

• Because Showell is a cloud-based platform, users always have access to the latest version without manual upgrades.

• The company communicates significant updates and new capabilities to customers proactively, often accompanied by training or support resources to ease adoption.

Data Ownership:

• Showell clients retain exclusive ownership of their Client Data, including all content they upload or manage within the platform.

• Clients are responsible for the content and must have the rights to all intellectual property contained in their data.

• Showell only accesses Client Data to deliver services, resolve technical issues, or at the Client's request, and solely to enhance the service.

Data Portability:

• Clients have the ability to export their personal data and Client Data from the Showell platform using graphical user interfaces and APIs.

• Showell allows clients to manage and remove user data, and usage data can be deleted upon request.

• Data portability ensures clients can transfer their data as organizational needs evolve, facilitating flexibility and regulatory compliance.

• Showell’s data retention and backup policies support organizational scaling: data is backed up daily at 6-hour intervals and retained for one year, with erasure within 30 days after contract termination.

• The platform is hosted on AWS cloud infrastructure in the EU, providing scalable and secure data storage.

• Showell’s technical and organizational measures imply support for flexible scaling aligned with client needs, as data management tools and APIs allow clients to control their data dynamically.

Contract Renewal:

• Showell’s Professional and Enterprise plans require a minimum 12-month commitment with automatic renewal at the end of each subscription term.

• Unless the client provides written notice of termination at least 90 days before the renewal date, the contract automatically renews for another term.

• Continued use of the service after renewal is considered acceptance of the new subscription term and rates.

• The Essential plan is available with monthly or annual subscriptions and can be cancelled at any time, but no refunds are given for unused periods.

• The Free plan has no commitments and can be terminated at any time without notice.

Contract Cancellation:

• For Professional and Enterprise plans, cancellation requires a minimum 90-day notice before the renewal date.

• Upon termination of the agreement, all subscriptions immediately terminate, and clients must stop using the service and return any confidential information.

• Showell will provide a full export of client data upon written request within 30 days after termination.

• No refunds are typically provided for prepaid fees after cancellation, except in specific cases such as intellectual property infringement where a prorated refund may be issued.

• Clients can upgrade plans or add seats anytime; downgrades take effect in the next billing cycle without refunds for prepaid amounts.

• Showell operates its services on AWS cloud infrastructure in the EU, implying adherence to strong data protection and security practices aligned with EU regulations.

• For detailed compliance information, such as GDPR, ISO certifications, or industry-specific standards, direct inquiry with Showell or review of their official compliance documentation is recommended.