Shake

The typical implementation of Shake software involves adding the Shake Software Development Kit (SDK) to your app so testers and users can submit reports. The process consists of adding a Maven repository, adding a Shake dependency, adding ClientID and ClientSecret, adding a service for a lower SDK version, and initializing the SDK. The integration of the Shake SDK is simple, and the features are well-designed.

Implementation Process

1. Add Shake SDK: Testers and users can submit reports from the app. The Shake SDK adds only 2.5MB to your app.
2. Submitting a Report: Users can shake (or not) to submit a report and automatically attach 71 unique data points to each user's ticket.
3. Personalize Reports: The SDK can be customized to capture user info, attach logs, and protect data.
4. Team Collaboration: Teams can track issues, share notes, and assign crashes to teammates.

5. Integrate: Auto-forward reports with one-click integrations.

Steps for Android Integration

1. Add a Maven repository to the top-level build.gradle file.
2. Add a Shake dependency in the build.gradle file.
3. Add Client-Id and Client-Secret to AndroidManifest.xml file as metadata. The Client-Id & Client-Secret can be found in workspace settings.
4. For targeting SDK version 28 and lower, add the service definition to your manifest file manually.
5. Initialize the SDK in the Application class.

Shake software offers extensive customization options to fit specific business needs, particularly in terms of appearance and data capture:

• Custom Branding and Theme: You can fully customize the look and feel of Shake’s user interface by setting a custom theme. This includes changing fonts (bold, medium), background colors, text colors, accent colors, border radius, elevation (Android), and shadow properties (iOS). This allows the Shake screens to align with your app’s branding and style guidelines.

• Custom Fonts: Shake can use any custom font from your application by setting the font name in the ShakeTheme font properties, provided the font is added to your project.

• Dark and Light Mode Support: Shake supports dynamic theming based on the app’s dark or light mode. You can configure different themes and switch between them automatically when the app mode changes.

• Partial Theme Adjustments: If you want to change only specific colors (e.g., accent color) while keeping other default theme settings, Shake allows you to do so easily.

• Personalize Reports: Beyond UI, you can customize the SDK to capture specific user information, attach logs, protect sensitive data, and more, tailoring the bug and crash reports to your exact requirements.

• Rules and Automation: You can set up rules to automatically prioritize, assign, or filter tickets based on criteria such as the screen where a bug was reported or the type of issue, enabling workflow customization for your team.

• Pricing Plans: Shake offers several pricing tiers with no hidden fees:
  • Free Plan: For indie developers or those wanting to try Shake, includes limited bug and crash reports, support for up to 2 apps on the dashboard, 3 team members, and 1 month data retention.
  • Starter Plan: $160 per month, suitable for small dev studios or single-product companies, includes more apps, team members, integrations, and features.
  • Premium Plan: $200 per month, designed for most app companies, provides unlimited team members, longer data retention (1 year), full integrations, and all features.

  • Organization Plan: $420 per month, for large agencies or complex apps, includes unlimited apps, team members, and extended data retention (2 years or custom).

• Add-ons for App Installs: If your app has more than 10,000 installs, you need to purchase add-ons based on the number of installs, ranging from $100 to $2,400 per month depending on scale.

• Setup Fees: There is no explicit mention of one-time setup fees, implying that initial setup is included in the subscription.

• Maintenance and Support: Shake includes support as part of its plans, including access to a shared Slack channel with Shake’s developers, live chat, and ongoing updates. Maintenance of the SDK and platform is handled by Shake, so you do not bear separate maintenance costs beyond your subscription.

• Software Maintenance Costs (General): While not specific to Shake, typical software maintenance costs range from $5,000 to $20,000 annually depending on complexity and update frequency. However, Shake’s SaaS model likely bundles maintenance and updates into the subscription fee, minimizing additional costs for users.

Shake offers multiple support channels to help new users get started and resolve issues efficiently:

• Onboarding Support: Integration of Shake SDK is designed to be simple and quick, with clear documentation and step-by-step guides to facilitate fast setup.

• Live Chat and Intercom: Users can reach Shake’s support team via an Intercom chat bubble embedded in their platform for real-time assistance.

• Slack Community: Shake maintains an active Slack community where users can quickly connect with Shake developers and other users to ask questions, share experiences, and get help within minutes.

• Email Support: Users can contact support via email for more detailed inquiries or assistance.

• Shared Slack Channel: For paying customers, Shake offers a shared Slack channel with their developers, enabling direct communication and faster issue resolution.

Shake implements robust security measures aligned with international standards to protect user data:

• Hosting and Infrastructure: Shake is fully hosted on Amazon Web Services (AWS) in Frankfurt, Germany, leveraging AWS’s secure and compliant environment.

• Certifications: Data centers comply with ISO 27001, ISO 27017, ISO 27018, SSAE 16 / ISAE 3402 Type II (SOC 1, SOC 2, SOC 3), HIPAA, PCI DSS, GDPR, and CCPA standards.

• Data Encryption: Data in transit is encrypted using TLS protocols, and data at rest is encrypted with AES 256-bit keys on AWS Elastic Block Store disks.

• Access Controls: Shake employs the principle of least privilege, regularly auditing employee access so only authorized personnel can access data, and only upon formal request.

• Data Privacy: Shake does not claim ownership of customer data and allows customization to redact or disable private data at the source before it leaves the device.

• Physical Security: Offices have 24/7 security personnel, cameras, visitor logs, and smart card access controls.

• Network Security: Strict limitations on AWS account access, intrusion detection systems (IDS), and firewalls protect the network perimeter.

• Backups and Business Continuity: Critical data is backed up daily and stored in separate accounts to ensure recovery in case of disaster.

• Penetration Testing: Regular security audits and penetration tests are conducted by external experts, with vulnerabilities promptly addressed.

• No Credit Card Data Storage: Payment upgrades are processed securely through Stripe, and Shake does not store credit card information.

• Shake regularly releases updates to improve functionality, security, and user experience, though exact frequency is not specified publicly.

• Updates are managed centrally by Shake as a Software-as-a-Service (SaaS) platform, meaning users automatically receive the latest version without manual intervention.

• The multi-availability zone AWS infrastructure ensures high availability and seamless updates without service disruption.

• Shake also maintains backward compatibility and supports ongoing SDK maintenance, minimizing impact on client applications.

• Security patches and feature enhancements are prioritized based on internal assessments and user feedback, ensuring a responsive update cycle.

• Data Ownership: Shake explicitly states that it does not claim ownership over customer data. The data collected through the Shake SDK and platform belongs solely to the user (i.e., the customer using Shake to collect data from their app users). Shake acts as a service provider that hosts and processes this data but does not own it.

• Data Control: Users have full control over the data collected via Shake. They can customize the SDK to omit, obfuscate, or disable the collection of private or sensitive information at the source, ensuring that such data never leaves the device unless permitted.

• Data Sharing and Transfer: Shake may share personal data with subprocessors and service providers (e.g., AWS for hosting, analytics providers, payment processors) under strict contractual safeguards compliant with GDPR and other privacy regulations. Data transfers outside the EU/EEA are protected by standard contractual clauses to ensure an adequate level of protection.

• Data Portability: While explicit details on data export are not specified in the provided documents, Shake’s compliance with GDPR implies that users have the right to access and export their personal data upon request, consistent with data portability principles.

• Data Retention: Shake retains personal data only as long as necessary to provide the service or comply with legal obligations. Users can manage data retention settings according to their needs.

• Flexible Pricing Plans: Shake offers multiple subscription tiers tailored to different organizational sizes and needs, allowing customers to scale their usage up or down by changing plans.

• Add-ons for Larger Scale: For apps with install bases exceeding 10,000 users, customers can purchase add-ons to accommodate higher volumes, enabling scaling according to growth.

• No Setup or Termination Fees: There is no mention of setup fees or penalties for scaling down, suggesting Shake supports flexible adjustments without financial barriers.

• Team and App Limits: Plans vary by the number of apps managed, team members supported, and data retention duration, so organizations can adjust these parameters as their needs evolve.

• Seamless Upgrades: Customers can upgrade plans to access more features, integrations, or capacity, with billing adjusted accordingly.

• Data Continuity: When scaling down, data retention policies and access remain intact according to the plan terms, ensuring no loss of critical data during transitions.

• Automatic Renewal: Shake subscription plans automatically renew at the end of each subscription period unless the customer cancels before the renewal date. By continuing the service, customers authorize Shake to charge the then-applicable subscription fees using the payment method on file.

• Cancellation: Customers can cancel their subscription at any time before the end of the current subscription period to avoid automatic renewal. Cancellation can be done through the account settings or by contacting Shake. There are no refunds for fees already paid for the current period, but service access continues until the period ends.

• Plan Changes: Customers may upgrade or downgrade their subscription plans or add additional app subscriptions at any time. Downgrading may result in loss of features, content, or user capacity, and Shake disclaims liability for such losses. No rebates are provided for downgrades.

• Price Changes: Shake reserves the right to change prices with 30 days’ notice, communicated via the website or email.

• Termination for Breach: Shake may terminate the contract if the customer seriously breaches obligations and fails to remedy after formal notice (typically 30 days).

• Reversibility and Data Export: Upon contract termination, Shake commits to providing data export in standard formats (e.g., CSV) and technical assistance for up to 30 days to facilitate migration to another provider. After this period, data is permanently deleted. Any costs related to data export or reversibility may be charged.

• Notice Period: While Shake’s own terms do not explicitly specify a formal notice period for cancellation, best practices in automatic renewal contracts recommend providing notice 30 to 90 days before renewal to avoid unintended extensions.

• Non-Refundable Fees: All fees are non-refundable except where required by law or at Shake’s discretion.

• Data Security and Privacy Compliance: Shake operates in compliance with major international data protection and security standards, including:

  • GDPR (General Data Protection Regulation)
  • CCPA (California Consumer Privacy Act)
  • HIPAA (Health Insurance Portability and Accountability Act)
  • PCI DSS (Payment Card Industry Data Security Standard)

• Certifications: Shake’s hosting infrastructure on AWS complies with:
  • ISO 27001 (Information Security Management)
  • ISO 27017 (Cloud Security)
  • ISO 27018 (Cloud Privacy)

  • SSAE 16 / ISAE 3402 Type II (SOC 1, SOC 2, SOC 3)

• Security Practices: Includes encrypted data in transit (TLS) and at rest (AES 256-bit), strict access controls, regular penetration testing, and compliance with privacy laws.