SatisMeter NPS Survey

SatisMeter is a customer feedback platform that enables businesses to gather actionable insights through in-app surveys, aiming to enhance user experience and foster growth. Founded in 2014 by brothers Jakub and Ondrej Sedlacek, the company has developed tools to measure customer loyalty and satisfaction.

Established in Prague, Czech Republic, SatisMeter was co-founded by Jakub Sedlacek, who serves as CEO and CTO, and Ondrej Sedlacek, the COO. The company has maintained a dedicated remote team focused on leveraging customer feedback to improve products and services.

SatisMeter offers a multi-channel platform designed to improve customer retention by collecting in-app feedback using the Net Promoter System. The platform provides a widget that can be embedded into websites or applications, allowing surveys to appear directly to users. It integrates with services like Intercom, Segment, and Slack to channel feedback effectively, enabling businesses to identify unsatisfied customers and address their concerns promptly. 

Post-acquisition, SatisMeter continues to operate as a standalone product while plans are underway for full integration into the Productboard suite. This integration is expected to introduce new features that combine customer feedback with product management processes, although specific details have yet to be announced. 

SatisMeter emphasizes simplicity and actionability in its approach to customer feedback. The company values engaging with users as a means to improve their experience and the business overall. The remote team is dedicated to building systems that are both simple and powerful, guided by customer feedback at every step.

As of 2021, SatisMeter reported having over 300 customers and an annual revenue of approximately $602.5K. The platform serves a global clientele, including companies like Calendly, Hunter, and Meltwater, helping them understand customer perceptions through automated feedback collection.