Goal: Understand your pharmacy’s workflow, volume, and integration needs.
Activities: Meetings with Rx30 specialists, workflow analysis, and data gathering.
Duration: 1–2 weeks
2. System Configuration & Customization
Goal: Tailor Rx30 to your pharmacy’s unique processes (e.g., prescription processing, inventory management, POS integration).
Activities: Setting up user roles, customizing dashboards, configuring automation (like Virtual Pharmacist), and integrating with existing hardware (scanners, packaging machines, etc.).
Duration: 2–4 weeks
3. Data Migration
Goal: Transfer existing pharmacy data (patient profiles, prescription history, inventory, etc.) to Rx30.
Activities: Data mapping, test migrations, validation, and final migration.
Duration: 1–3 weeks (varies based on data volume and complexity)
4. Training
Goal: Ensure pharmacy staff are proficient with Rx30’s features and workflow.
Activities: On-site or virtual training sessions, access to user manuals, and ongoing support resources.
Duration: 1–2 weeks
5. Go-Live & Support
Goal: Transition to live Rx30 operations with minimal disruption.
Activities: System launch, on-site/remote support, troubleshooting, and workflow adjustments as needed.
Duration: 1 week (with ongoing support as needed)
Customisation
Workflow Customization: Rx30 allows pharmacies to customize workflows to fit their unique operational needs. This includes:
Customizable work queues and dashboard layouts.
Automated prescription processing with Virtual Pharmacist, which manages refills, adjudication, label printing, and insurance billing without staff intervention.
Integration with packaging machines and POS systems.
Customizable reporting tools with drill-down capabilities to focus on specific business goals.
Full scanning capabilities and on-demand printing.
Automated return-to-stock functions.
Clinical Integration: Rx30 integrates with the Outcomes clinical platform, enabling clinical opportunity indicators and streamlined clinical workflows within the dispensing process.
Point-of-Sale (POS) Integration: Fully integrated POS with features like electronic signature capture, ID scanning, inventory tracking, customer loyalty programs, and gift card management.
Mobile Apps & Add-Ons: Optional mobile apps for patient communication, refill requests, delivery, and signature capture can be added for additional flexibility.
Limitations: Despite these workflow and feature customizations, one source lists Rx30’s "Customization" as "No" in a technical specification table, which likely means the core software architecture is not open for deep structural customization or user-driven code changes. Instead, customization is focused on configurable workflows, integrations, and add-ons rather than software code modification.
Additional Costs
Setup/Implementation Fees: Typically included in the initial investment, but exact fees vary by pharmacy size and complexity. General industry estimates for pharmacy management systems like Rx30 range from $15,000 to $30,000 for a full system including setup, training, and data migration.
Subscription Fees: Pricing is not publicly fixed and depends on pharmacy size and service scope. Estimates suggest:
Monthly fees from $300 to $2,000 depending on pharmacy size.
Annual plans may offer discounts.
Training Costs: Training may be included in setup or charged separately, ranging from several hundred to a few thousand dollars depending on the number of users and training depth.
Mobile Apps & Add-Ons: Additional fees apply for mobile app modules such as patient communication, refill requests, and delivery apps.
Support & Maintenance: Basic support (phone, email, live chat) is included in subscription fees. Premium or 24/7 support options may incur extra charges, though specific pricing is not publicly disclosed.
Hardware Costs: If needed, hardware such as barcode scanners, label printers, or servers will be additional expenses.
Training
Training Programs: Rx30 provides structured training during implementation, including on-site or virtual sessions tailored to pharmacy staff roles to ensure proficiency with the software’s features and workflows.
Ongoing Support: Basic support is included with the software subscription and typically covers phone, email, and live chat assistance to resolve issues and answer questions.
Enhanced Services: Rx30 operates an Enhanced Medication Services Center staffed by pharmacists and technicians who assist pharmacies with medication therapy management (MTM), DIR fee management, STAR ratings, and clinical service opportunities, effectively supporting pharmacy performance beyond software use.
User Resources: Access to user manuals, online resources, and possibly webinars to help users stay updated on features and best practices.
Security Measures
Cybersecurity Training: Rx30 includes cybersecurity training as part of its data services to educate pharmacy staff on best practices.
PCI Compliance: The system adheres to Payment Card Industry (PCI) standards to secure payment data.
Information Backups: Regular data backups ensure patient and pharmacy data integrity and availability.
Net Protect Services: Additional security services to safeguard pharmacy networks and data.
Data Integration Security: Integration with Outcomes platform and other systems uses secure, streamlined workflows with planned Single Sign-On (SSO) for secure access.
Updates
Regular Updates: Rx30 is described as a "constantly evolving" system, with ongoing enhancements to improve speed, capacity, and workflow customization.
Update Delivery: Updates are managed by Outcomes, likely pushed through the cloud or via scheduled maintenance windows to minimize disruption.
Feature Enhancements: Updates include new automation features (e.g., Virtual Pharmacist), clinical opportunity indicators, and integration improvements.
User Impact: Updates are designed to be seamless, maintaining system stability while adding new capabilities.
Data Ownership and Portability
Data Ownership: Rx30 is owned by Transaction Data Systems (TDS), which serves over 8,000 community pharmacies. While explicit statements on data ownership in user agreements are not publicly detailed, typical industry practice and Rx30’s positioning as a pharmacy management system imply that pharmacies retain ownership of their patient and operational data stored within the system.
Data Use and Privacy: According to the Outcomes general terms and conditions (which govern Rx30 as part of Outcomes), clients must comply with privacy and patient consent policies, especially regarding protected health information (PHI) and data shared via networks like Surescripts. Clients are responsible for maintaining data privacy and are restricted from commercial use or redistribution of certain data streams.
Data Portability: While explicit portability clauses are not publicly detailed, Rx30’s integration capabilities and data backup services suggest that pharmacies can export or migrate their data if needed. The system supports data backups and secure data management, facilitating data transfer when changing systems or scaling.
Scaling Up / Down
Scalability: Rx30 is designed to serve a wide range of pharmacies, from single independent locations to large chains with high prescription volumes. Its architecture supports:
High-speed processing and large capacity to handle growth.
Customizable workflows and modular add-ons (e.g., mobile apps, clinical services) that can be added or removed as business needs evolve.
Integration with multiple third-party systems, allowing pharmacies to expand services without replacing the core platform.
Flexible Licensing: Pricing and licensing are generally customized based on pharmacy size, user count, and service scope. This implies that Rx30 can accommodate scaling up by increasing licenses, modules, or support levels, and conversely scaling down by reducing these components.
Implementation and Support: The implementation process (typically 4–8 weeks) and ongoing support can adjust to organizational changes, with Outcomes providing training and assistance as pharmacies grow or restructure.
The terms & conditions for contract renewal and cancellation
Initial Term and Renewal: The contract starts on the effective date and remains in force for the period specified in the order form (the "Initial Term"). After this period, the contract automatically renews for successive one-year terms ("Renewal Terms") unless either party provides notice of termination.
Cancellation: After the Initial Term, either party may cancel the agreement at any time, with or without cause, by providing a 90-day advance written notice to the other party. If the client fails to pay fees on time, the software provider may immediately terminate the agreement. In the event of a material breach by either party, the non-breaching party must provide written notice and allow 30 days to cure the breach before termination. Termination without notice is allowed if a party becomes insolvent or bankrupt.
Post-Termination Obligations: Upon termination, the client must immediately stop using the software, remove all copies from their systems, and return any software materials if applicable. The provider may offer termination assistance on a time-and-materials basis if mutually agreed. Certain provisions such as confidentiality and indemnification survive termination.
Compliance
HIPAA Compliance: The software operates as a business associate under HIPAA regulations. Both the provider and client commit to complying with all applicable privacy and security laws governing protected health information (PHI). A Business Associate Agreement (BAA) is in place to define responsibilities for safeguarding PHI and breach notifications.
PCI Compliance: Payment card data is secured in accordance with Payment Card Industry (PCI) standards.
Data Privacy and Security: The software includes cybersecurity training for users, regular data backups, secure system integrations, and plans for Single Sign-On (SSO) to enhance secure access.
General Legal Compliance: Both parties agree to comply with all relevant laws and regulations related to pharmacy operations and electronic prescribing.
