Runa

Assessment & Planning (2-4 weeks): Understanding your business needs, goals, and technical environment.

Design & Configuration (2-6 weeks): Tailoring Runa to your specific workflows, including setting up integrations, workflows, and user roles.

Data Migration (1-3 weeks): Moving existing payroll or HR data into Runa.

Testing & Training (2-4 weeks): Ensuring the setup works correctly and training your staff.

Go-Live & Support: Typically takes place within 8-20 weeks depending on complexity.

Custom payroll rules and calculations.

Integration with HR systems, accounting software, and other tools.

Personalized reports and dashboards.

Multi-language and regional compliance configurations.

Setup/Implementation Fees: Usually one-time; depends on complexity. Some providers offer free onboarding for smaller companies but charge for extensive customization.

Subscription Fees: Usually monthly or annual, based on number of employees or features.

Support & Maintenance: Runa often offers tiered support plans, which might include:

• Basic email support (included)

• Priority or dedicated support (additional cost)

• Custom support packages

Training Fees: Optional paid training sessions may be available.

Additional Integrations: Custom integrations might incur extra fees.

Onboarding & Training: Runa typically provides onboarding sessions, which include live webinars, tutorials, and documentation to help new users understand how to use the platform effectively.

Support Options:

• Basic Support: Email support usually included, helping users troubleshoot common issues.

• Premium Support: May include dedicated account managers, priority response times, and phone support.

• Knowledge Base & Resources: Access to online documentation, FAQs, how-to guides, and video tutorials.

• Training Sessions: Optional paid or included personalized training for teams or administrators.

Ongoing Education: Regular webinars or updates may be provided to keep users informed about new features.

Data Encryption: End-to-end encryption for data in transit and at rest.

Access Controls: Role-based access and permissions to restrict data access.

Compliance: Adheres to relevant data protection regulations like GDPR, SOC 2, ISO 27001.

Regular Audits & Vulnerability Checks: Routine security audits and penetration testing.

Secure Infrastructure: Hosted on secure cloud services with redundant backups and disaster recovery plans.

User Authentication: Supports multi-factor authentication (MFA).

Release Schedule: Runa typically releases updates quarterly or semi-annually, including bug fixes, security patches, and feature enhancements.

Update Process: Managed centrally; updates are often deployed automatically or with minimal user disruption.

Communication: Users are usually notified ahead of time about major releases or changes.

Version Control: The platform maintains stability and backward compatibility to ensure smooth transitions during updates.

Data Ownership: Runa typically states that the customer owns all data they input into the platform, including payroll, employee records, and other relevant information.

Data Portability: Runa provides options to export your data in common formats (CSV, Excel, etc.) for external use. Clients generally retain full access to their data upon termination or at any time, subject to contractual terms.

Data Deletion: Upon contract end, Runa usually commits to securely deleting client data unless otherwise specified.

Flexible Plans: Runa offers scalable plans to accommodate organizational growth or downsizing.

Adjustment Terms: Changes in subscription plans or user counts are often handled monthly or quarterly, with the ability to upgrade or downgrade with prior notice (commonly 30 days).

Cost Implications: Price adjustments are typically proportional to the change in users or features, with potential pro-rata billing.

Renewal Terms: Contracts are generally annual or monthly, with automatic renewal unless canceled prior to deadline (often 30 days before renewal date).

Renewal Notices: Clients usually receive renewal notices ahead of time.

Cancellation: Allows cancellation with a notice period (typically 30 days), after which the service concludes at the end of the billing cycle.

Early Termination Fees: Usually waived, but some custom agreements may include penalties.

Data Handling Post-Cancellation: Clients can export their data before cancellation, with Runa providing support for data retrieval.

GDPR: Complies with the General Data Protection Regulation for handling EU citizen data.

SOC 2 & ISO 27001: Meets standards for information security controls.

PCI DSS: If applicable, for payment processing integrations.

Local Regulations: Designed to comply with regional labor laws and data privacy standards where applicable.