The typical implementation process for Rublon software involves several key steps, which can vary in duration based on specific user needs and organizational requirements. Here's a brief overview of the implementation process:
Pre-Implementation Consultation:
Discuss integration requirements and technical specifications.
Account Setup:
This step typically takes a few hours to a day depending on the complexity of your requirements.
Integration:
Rublon provides detailed documentation and guides for integration, which can take anywhere from a few days to a couple of weeks based on the technical environment and resources available.
Testing:
Testing might last for a few days, allowing for adjustments as needed.
Training:
Training can vary from a few hours to a few days, depending on the number of users and the complexity of the features being used.
Go Live:
Monitor the initial phase for any issues that may arise.
Post-Implementation Support: Rublon offers ongoing support and resources to help users adapt to the software and resolve any issues that may come up post-launch.
The entire implementation process can typically take from a few days to several weeks, depending on the complexity of the integration and user training requirements.
Rublon customization process:
Admin Console Customization: Rublon provides an Admin Console that allows administrators to configure and customize various aspects of the MFA implementation.
Administrators can add and manage applications, configure policies, and adjust settings to suit their organization's requirements.
Application-specific Customization: Each application integrated with Rublon can be individually configured with its own settings, including name, URL, and application type.
Custom policies can be created and assigned to specific applications, allowing for tailored security measures.
User and Group Management: Administrators can manage users and create groups, enabling customized access control and policy application based on organizational structure.
Authentication Methods: Rublon supports various authentication methods, including mobile push notifications, security keys, and biometric authentication, allowing businesses to choose the methods that best fit their security needs.
Mobile App Customization: The Rublon Authenticator mobile app can be customized to align with a company's branding, including colors, fonts, and custom icons for authentication methods and features.
API Integration: Rublon offers an Admin API that allows businesses to automate administrative tasks and integrate Rublon's functionality into their existing systems and workflows.
Flexible Deployment: Rublon can be deployed organization-wide and integrated with various technologies, including cloud apps, VPNs, servers, workstations, and on-premises applications.
Policy Customization: The Global Policy can be edited, and custom policies can be created to meet specific security requirements for different applications or user groups.
Billing and Subscription Management: Organizations can customize their subscription and manage billing details through the Admin Console, including adding phone credits and setting invoice information.
Customer Support for Customization: Rublon provides dedicated customer support to assist with customization needs, available in multiple languages including English, German, and Polish.
Rublon offers various training and support options to help new users effectively utilize their software. Here’s an overview of what they provide:
Knowledge Base: Rublon has an extensive knowledge base that contains articles, guides, and FAQs aimed at helping users understand their products better. This resource is particularly useful for troubleshooting common issues and learning about specific features.
User Guides: Detailed user guides are available for different functionalities of the Rublon software. These guides cover essential topics like authentication processes, enrollment, integration methods, and common issues users might face.
Customer Support: Rublon provides customer support through email, allowing users to get in touch with their support team for assistance. They have dedicated support hours from 08:00 to 17:00 CET, and users can expect responses outside these hours as well.
Free Trial: Rublon offers a 30-day free trial for users to explore the software without any commitment. This trial period is ideal for new users to familiarize themselves with the platform.
Rublon implements several robust security measures to protect data and ensure secure authentication for its users. Here are the key security measures in place:
Multi-Factor Authentication (MFA): Rublon uses a two-factor authentication (2FA) system, which combines something the user knows (like a password) with something the user has (a mobile device or token). This significantly enhances security by requiring two forms of verification for access.
Encryption: Data transmitted between the user and Rublon’s servers is encrypted using SSL/TLS protocols. This ensures that sensitive information, including authentication data, is securely transmitted over the internet.
Data Isolation: Rublon employs data isolation techniques to ensure that user data is segregated, reducing the risk of unauthorized access or data breaches. This is particularly important for organizations handling sensitive information.
Real-Time Monitoring and Alerts: The platform offers real-time monitoring of authentication attempts and alerts administrators of any suspicious activity. This proactive approach helps identify and mitigate potential security threats quickly.
Regular Security Audits: The company conducts regular security audits and vulnerability assessments to identify and address potential weaknesses in their systems, ensuring a continuously secure environment.
Rublon has a clear policy regarding data ownership and portability, emphasizing user rights and compliance with applicable data protection regulations. Here are the key points:
Data Ownership: Rublon asserts that users retain full ownership of their data. This means that organizations using Rublon’s services have control over their data and can access it whenever needed.
Data Portability: Rublon supports data portability, allowing users to export their data in a structured, commonly used format. This feature is essential for organizations looking to switch services or need to access their data outside of Rublon's ecosystem.
Rublon offers flexible terms for scaling their services up or down based on the changing needs of organizations. Here are the key aspects of their scalability options:
Flexible Pricing Plans: Rublon provides various pricing tiers tailored to different organizational sizes and needs. Organizations can choose a plan that fits their current requirements and scale up as their user base or security needs grow.
User Management: Rublon allows organizations to easily add or remove users from their multi-factor authentication (MFA) system. This capability ensures that as teams grow or downsize, the service can adjust accordingly without significant overhead or complicated procedures.
Integration and Customization: The platform supports integration with multiple applications and services, allowing organizations to scale their security infrastructure in line with their operational needs.
Customer Support: Rublon offers ongoing support to help organizations adapt their MFA solutions as they scale. This includes assistance with user onboarding and feature adjustments as business requirements evolve.
Trial Period: Rublon offers a 30-day trial period during which users can access all features without any limitations on user numbers. After the trial, the subscription automatically switches to a Free plan, which limits usage to one user, while other users can be bypassed.
Free Plan: The Free plan does not expire unless manually changed. Users can remain on this plan indefinitely, but they will have limited functionality compared to the paid plans.
Business Plan: Organizations can upgrade to the Rublon Business plan at any time during the trial or Free plan. This plan allows for more users and includes premium features, and it also provides email and phone support.
Cancellation Policy: Users can cancel their subscription at any time. The cancellation process is generally straightforward, but the specifics may vary depending on the plan and billing cycle. Organizations are encouraged to contact Rublon support for detailed assistance with cancellations.
Rublon adheres to several compliance standards, ensuring that its software meets high security and data protection requirements. Here are the key compliance standards relevant to Rublon.
GDPR Compliance: Rublon is designed to be compliant with the General Data Protection Regulation (GDPR), which governs data protection and privacy in the European Union. This includes ensuring that user data is handled with consent and that users have rights over their personal data.
ISO 27001 Certification: Rublon is certified according to ISO 27001, an international standard for managing information security. This certification indicates that Rublon has implemented an information security management system (ISMS) that meets stringent requirements for safeguarding sensitive information.
PCI DSS Compliance: The Payment Card Industry Data Security Standard (PCI DSS) compliance ensures that Rublon meets the security standards for handling credit card transactions, protecting cardholder data and preventing fraud.
HIPAA Compliance: Rublon is compliant with the Health Insurance Portability and Accountability Act (HIPAA), which governs the handling of healthcare information in the United States. This compliance is critical for organizations in the healthcare sector that handle sensitive patient data.
