Rosy

1. Sign-Up & Free Trial

• Rosy offers a free 30-day trial with no credit card required. Many salons start by signing up for the trial to explore the system’s capabilities firsthand.

2. Initial Setup

• The software is cloud-based, so there’s no need for hardware installations. You simply access Rosy through any device with an internet connection.

• During setup, you can import employee data, configure services, and set pricing tiers. The process is designed to be simple and quick.

3. Training

• Rosy has a user-friendly interface, with average staff training taking around two hours. Most teams can quickly learn how to book appointments, manage client data, and use the point-of-sale features.

• Tutorials and walk-throughs are available to speed up learning.

4. Integration & Onboarding

• You can connect Rosy to existing tools such as social media pages and email marketing platforms, as well as integrate with credit card processors for payments.

• The onboarding process can also help sync client data and automate marketing campaigns.

5. Going Live

• Once setup and training are complete, salons can immediately start managing appointments, communications, inventory, and payroll.

• Features like appointment reminders, inventory alerts, and mobile access work right after configuration.

Onboarding Timeframe

• Most salons are fully set up and running within a few hours to one day.

• Staff training typically takes about two hours thanks to the intuitive design, which minimizes downtime.

Key Takeaways

• Implementation is fast and straightforward.
• No need for server installation or specialized hardware.
• The system can be accessed from anywhere with an internet connection, allowing a quick start.

Rosy offers a wide range of customization features to help salons and spas adapt the system to their specific business requirements. Key customization options include:

• Schedule Colors:

  • Assign color codes to appointments based on status or client type (e.g., new, walk-in, military). Colors can be adjusted for quick visual recognition of booking details.

• Custom Service Times and Prices:

  • Set unique service durations and rates for individual clients—ideal for specialized needs like extra service time for certain hair types.

• Online Booking & Scheduling Personalization:
  • Customize the online booking page with logos, themes, and personalized messages.

  • Control booking policies such as who can book, booking windows, required accounts, and support for multi-service sessions.

• Custom Notes:

  • Add pop-up notes for clients or specific appointments to improve internal communication and service consistency.

• Custom Ticket Fees:

  • Add fees such as processing, PPE, or sustainability charges; choose to apply them as fixed amounts or percentages.

• Discount Management:

  • Apply one-time or recurring discounts for services or products to specific customers.

• eCommerce Store Customization:

  • Set up a branded online store with personalized design, categories, logos, banners, and links to booking or social profiles.

• Service Menu and Promotions:

  • Build a tailored service menu and run personalized promotions and automated marketing campaigns.

• Report Customization:
  • Generate and customize reports for accounting, payroll, sales, and inventory to enhance business decision-making.

Rosy operates on a monthly subscription model, with fees based on the number of users and plan type. Here’s a breakdown of the main additional costs you might encounter:

• Setup Fees:
  There is no standard setup fee for the software. The only time you might encounter a setup charge is for optional branded features—such as ordering custom gift cards—which may have a one-time setup or design fee around $50.

• Maintenance Fees:
  There are no ongoing maintenance fees. Because Rosy is completely cloud-based, all software maintenance, updates, and security are handled by the provider at no extra cost.

• Support Charges:
  Customer support and software updates are included in the monthly subscription price. You won’t be charged separately for support, training, or technical assistance.

• Payment Processing:
  If you use Rosy’s integrated payment system, you may qualify for a slightly reduced monthly fee. However, standard credit card transaction rates still apply regardless of your processor.

• Hidden Costs:
  Rosy’s pricing is transparent. There are no hidden setup, maintenance, or support fees. All costs are determined by the number of users and whether you opt for specialty features.

Rosy provides extensive training and support for new users to ensure a smooth onboarding process:

• Basic Training:
  Users receive a complete guide covering the core functions of the software. This includes step-by-step instructions and tutorials for appointment scheduling, client management, and point-of-sale operations. Guidance is also provided for booking, editing, rescheduling appointments, blocking time, and handling checkout.

• Advanced Training:
  Additional resources are available for managers and owners. These cover topics such as employee management, security settings and permissions, inventory control, purchase orders, and report generation. Instructions are provided for setting up employee profiles according to specific security roles.

• Video Tutorials & Webinars:
  Users have access to a range of instructional videos and webinars that explain features, share business tips, and highlight best practices for running a salon or spa efficiently.

• Ongoing Support:
  New customers benefit from unlimited training, a dedicated account manager, and unlimited phone support. A built-in “Support” section within the software provides access to real-time help, a knowledge base, billing information, downloadable resources, and emergency contact options. An online user community is also available for peer assistance.

Rosy incorporates strong measures to protect sensitive data:

• Industry-Standard Data Protection:
  The platform uses widely accepted security practices to safeguard personal and financial data, ensuring confidentiality and integrity.
• Administrative, Technical, and Physical Safeguards:
  Security measures include password protection, account authentication, controlled access to systems, and proactive monitoring of network and server security.
• Privacy Compliance:
  User data is never sold or shared with unauthorized third parties. The system supports compliance with privacy regulations and is designed with user confidentiality in mind.
• Secure Remote Access:
  Being cloud-based, Rosy is accessible from anywhere through a secure internet connection. Users are responsible for keeping their passwords confidential.

Rosy handles updates in a way that minimizes disruption for users:

• Automatic Cloud Updates:
  All enhancements, security fixes, and new features are applied automatically on Rosy’s servers. This means there is no need for user installation or downtime, and everyone has access to the latest version instantly.

• Update Frequency:
  Improvements and new features are released regularly, based on development progress and user needs.

• Mobile App Updates:
  For mobile users, new versions are made available through standard app update channels on iOS and Android devices, at no additional cost.

• Update Support:
  If any issues occur after an update, Rosy’s support team assists users directly to ensure smooth operation.

With Rosy Salon Software, your business retains exclusive ownership of all your data. This means information you enter—such as client lists, appointments, product and service records—belongs solely to your organization. Rosy does not sell or share user data with unauthorized third parties. If you choose to integrate with other applications, only necessary data is shared to enable those features, and partners are contractually restricted from misusing your information.

Data portability is supported: You can export your business data—including customer details, bookings, products, and services—using built-in reporting tools. Common formats for export are spreadsheets like Excel or CSV, making it straightforward to migrate information to other systems or keep backup copies. You are able to export your account data in full at any time.

Rosy offers flexible and straightforward terms for adjusting your subscription:

• You can add or remove users (such as staff or locations) at any time; your monthly fee simply adjusts to reflect the updated user count and chosen feature package.

• There is no minimum contract period required for making changes. You can upgrade or downgrade your plan as needed, depending on staffing or business requirements.

• There are no hidden penalties or fees for scaling your subscription up or down. Your monthly bill is recalculated based on your current user count and selected options.

• All changes can be made through your account dashboard, allowing immediate access to new features or adjustments.

Contract Renewal:

• Rosy operates with a monthly subscription model and does not require long-term contracts. Renewals are handled automatically as long as you continue making payments.

• The terms and conditions may be updated periodically; users are notified, and continuing to use the service indicates acceptance of the latest terms.

Cancellation:

• You can cancel your subscription at any time, for any reason, either through your account dashboard or by directly contacting Rosy’s support.

• When you cancel, your access to services will end with the next billing cycle. There are no penalties or hidden fees for canceling.

• Rosy offers a 90-day money-back guarantee if you are not satisfied with the service.

• After termination, Rosy will make reasonable efforts to delete your data from active systems; however, data may be retained temporarily in backups as required for compliance and security.

• Before cancelling, you can export your essential business data to ensure you retain all information needed for migration or backup purposes.

Rosy maintains several standards to protect user data and comply with industry regulations:

• PCI-DSS (Payment Card Industry Data Security Standard):
  Rosy provides tools for secure payment processing, and users are responsible for adhering to PCI-DSS standards when handling card payments.

• Privacy Compliance (including CCPA):
  Rosy supports compliance with U.S. privacy regulations such as the California Consumer Privacy Act. The system ensures user data is handled with confidentiality and transparency.

• Industry-Standard Data Protection:
  Data is secured using a combination of administrative, technical, and physical safeguards. This includes restricted access, password protection, and ongoing security monitoring.

• HIPAA Support:
  For organizations requiring medical privacy compliance, Rosy’s infrastructure supports HIPAA requirements for handling electronic records. Users should confirm details if operating in clinical environments.