Ricochet POS
By Shift6 Solutions LLC DBA Ricochet Consignment Software
Ricochet POS typical implementation process:
Sign Up & Account Creation: Begin by starting a free 14-day trial or subscribing online. Create a store account and log in to the Ricochet POS dashboard.
Hardware Setup: Ensure your devices (PC, Mac, or iPad) are ready. Install Ricochet POS software or access it via a web browser. Set up any required hardware, like barcode scanners or label printers.
Basic Configuration: Enter your store details, tax rates, and basic company info. Configure payment processing options, such as Ricochet Pay, Square, or your existing merchant service.
Inventory Import & Setup: Add products manually or import existing inventory. Assign commission splits, categories, and print labels as needed. Inventory can be added from any device, including Ricochet GO mobile app.
Account & User Management: Set up staff user roles and accounts for employees, consignors, and vendors. Invite consignors/vendors to use Ricochet GO for inventory uploads and real-time notifications.
Training & Testing: Access Ricochet's unlimited training, support resources, and help guides. Run sample transactions, payouts, and reports to ensure understanding of workflows.
Ricochet POS offers a range of customization and flexibility features to accommodate specific business needs, particularly for consignment, resale, and retail stores. Here are the key data points about its customizability:
Custom Product Categories & Variants: Businesses can create custom categories and set up product variants (such as sizes, colors, or styles), helping stores organize inventory by any required attribute—usable for both consigned and retail items.
Flexible Commission Rates & Item Fees: Store owners can set custom commission rates per consignor, per location, and create custom item fees depending on the needs of the business. This is helpful for stores with diverse consignor arrangements or that charge booth rental fees for vendors.
Custom Discounts & Promotions: Ricochet POS allows customization of store-wide sales, holiday discounts, and targeted promotions. Discounts can be based on various factors such as brand, category, consignor, or period. These can be set up as coupons or automatically in the discounts management panel.
Customizable Receipts & Messaging: The system enables customization of receipts (email, text, or printed), including adding your store’s logo, custom promotional banners, and messages for branding or operational communication.
Custom Reporting Options: Reporting modules allow users to filter, customize, and analyze sales, inventory, and consignor metrics—such as sell-through rate or new consignors per month—with configurable fields to generate focused business insights.
Role-Based Access & User Permissions: Staff, vendor, and consignor roles and permissions can be customized, allowing granular control over what different users can see and do within the platform. This helps businesses tailor workflows and restrict sensitive information access.
Adjustable Payment and Payout Options: Ricochet supports configuration of multiple payment types (cash, credit, gift cards, store credit, layaway, etc.), commission splits, and payout preferences (check, ACH direct deposit, store credit), which can be tuned to each consignor’s situation.
Integrated eCommerce with Custom Styling: Their webstore add-on allows real-time inventory sync with customizable website themes, enabling stores to present their brand and product catalog online as needed.
Label & Barcode Customization: Businesses can print labels directly from the POS or specific products, and although label designs are somewhat limited, store logos and key attributes can be included for branding and tracking purposes.
Supported Integrations: Ricochet POS integrates with QuickBooks, Mailchimp, Google Analytics, Shopify, ShipStation, and others—enabling businesses to connect and extend functionality as required.
Ricochet POS offers training and support to ensure new users can quickly become proficient with their system:
Free & Unlimited Training: Every Ricochet POS account includes unlimited training sessions at no additional cost. Training is provided via phone, email, and live chat to accommodate different learning preferences and schedules. This helps users get up and running efficiently, regardless of experience level.
Extensive Self-Help Resources: Ricochet provides an online support center featuring detailed tutorials, hardware setup guides, video walkthroughs, and a knowledge base, accessible 24/7 through their website. Users can browse these resources to find quick answers or follow step-by-step instructions.
Personalized Onboarding: Ricochet’s support team offers hands-on onboarding, walking new users through account setup, inventory import, payment configuration, and daily workflows to ensure a smooth transition to the software.
Ongoing Access to Tutorials: Ricochet maintains an active library of video tutorials on platforms like YouTube, covering everything from adding customers and consignors to navigating features and running reports.
Ricochet POS implements a variety of security measures to protect user and business data, focusing on both technical safeguards and best practices for handling sensitive information:
Two-Factor Authentication (2FA): Ricochet POS provides 2FA for employees and consignors, adding an essential extra layer of protection during login and financial transactions. This is especially important for securing sensitive features like ACH payouts.
Cloud-Hosted, Encrypted Infrastructure: Data is stored and processed in secure, cloud-based environments with enterprise-grade encryption standards in place throughout data transmission and storage. This setup minimizes risks from breaches and unauthorized access.
Role-based Access Controls and Permissions: Admins can configure which users have access to specific data or system features, allowing granular control over sensitive information such as sales, payouts, and inventory.
PCI-Compliant Payment Processing: Ricochet integrates with trusted, PCI-compliant payment providers (like Ricochet Pay and Square Payments) for credit card transactions. Full card numbers are not stored by Ricochet; only the last four digits are accessible for verification.
Regular Software Updates and Modern Codebase: Ongoing infrastructure upgrades and code revisions are implemented to address emerging threats and vulnerabilities. Updates are rolled out seamlessly via the cloud, ensuring stores always use the latest security protocols.
Privacy Policy and Data Handling: Ricochet commits to not selling user data and limits sharing to necessary third parties, such as payment processors, with strict confidentiality agreements. User data is only used in accordance with their privacy policy and relevant law.
Consent for Data Transfers: Ricochet collects appropriate user consent for personal data transfers—especially relevant for international customers—and complies with regulatory guidelines regarding data location and lawful use.
Audit Trails and Reporting: System logs and reporting features can help administrators monitor activities for unusual or unauthorized access and maintain compliance.
Automatic Data Backup: Cloud-based storage includes automatic and regular backups, safeguarding business data from accidental loss or technical failure.
Ricochet POS releases updates on a regular and ongoing basis, though the company does not publicly commit to a precise monthly or quarterly schedule. Updates are posted on the Ricochet blog under their "Software Updates" category, where feature enhancements, bug fixes, and new tools are announced. For example, updates and quality of life improvements were highlighted as recently as late 2024. The platform is cloud-based, which allows Ricochet to roll out updates automatically to all users with no manual installation required—ensuring all customers receive the latest features and security fixes in real time.
Ricochet POS maintains a clear and user-centered policy regarding data ownership and portability:
Data Ownership: Ricochet POS does not claim ownership over customer business data. The company is explicit in its privacy policy that any information you provide is used only for delivering services and internal improvements, and that your business and customer data is never sold or shared with third parties except trusted payment processors or where required by law (such as a merger, acquisition, or similar event). You, as the customer, retain ownership and control over your business’s operational data.
Data Portability: While Ricochet POS’s website and privacy materials do not go into technical details about data portability, best practices in the industry and Ricochet’s commitment to customer rights suggest that your data can be exported as needed. This includes commonly used formats for sales, inventory, and customer/consignor data for migration or backup purposes. Users typically have access to export functions via the reporting dashboard and may request additional data via support if needed. Data exports are structured for compatibility with other software or accounting platforms (e.g., CSV files for QuickBooks integration).
Right to Access and Transfer: Ricochet POS informs users of their right to access their information and explicitly states that data will not be withheld from you. If the company is acquired or undergoes a change of control, users are informed that data will be transferred only as part of the business structure, in line with statutory requirements, and with user consent.
Terms and conditions for contract renewal and cancellation for Ricochet POS:
Subscription and Renewal:
Ricochet POS offers subscriptions on either a monthly or annual basis.
Subscriptions automatically renew at the end of each billing period unless canceled by the user. You do not need to manually renew the contract as long as your payment method is active.
For annual plans, renewal happens for another year; for monthly plans, it renews monthly.
Cancellation Process:
You can cancel your Ricochet POS subscription at any time through the software’s admin dashboard:
Go to Preferences → Admin → Account & Billing → Manage Subscription.
Select your plan and choose "Cancel Subscription," state the reason, and confirm cancellation.
Upon cancellation, your account and data remain accessible until the end of the current billing cycle (the last prepaid period: either the month or the year you’ve paid for).
There is no penalty for early cancellation, and you are not locked into a long-term contract unless you have paid for annual service upfront.
Refunds:
For annual subscriptions, Ricochet POS generally provides a refund for unused months remaining in that year’s term, although this refund remains subject to the company’s discretion and is not automatic.
For monthly subscriptions, no refund is given for unused days within the billing period—you simply retain access until the next scheduled renewal or billing date.
Contractual Notice: For organizations or collectives using Ricochet POS (e.g., consignment collectives, retail partners), additional notice periods may be required by custom contract, as some storefront users require up to 90 days’ notice not to renew. You should check the exact terms if you are part of a larger affiliated group.
Data Portability and Deletion: After account cancellation, you must export any needed data before your billing cycle ends, as all user and store data will be permanently deleted from Ricochet’s servers at that time. Recovery is not possible after deletion.
Ricochet POS is built to comply with core industry standards for retail payment software, particularly focusing on security and regulatory requirements relevant to handling payment data and taxation:
PCI Compliance (Payment Card Industry Data Security Standard, PCI DSS): Ricochet POS is designed to work with PCI-compliant payment processors and operates under PCI DSS standards for all credit and debit card transactions. This ensures cardholder data is managed securely, safeguarding against breaches. The platform does not store full credit card numbers; only the last four digits are accessible for verification, with all sensitive card data encrypted by trusted merchant service portals.
Tax Compliance Integrations: Ricochet POS integrates with tools such as Avalara Tax Compliance Suite, which supports the calculation, filing, and remittance of sales tax and ensures stores meet jurisdictional documentation and compliance requirements for taxation.
Encryption & Secure Data Practices: All sensitive data is encrypted in transit, and the underlying infrastructure uses cloud-hosted, enterprise-grade security standards. The software supports two-factor authentication (2FA) for employees and consignors to further bolster account security.
Role-Based Access & Data Privacy: User access controls and detailed permissions allow businesses to set strict limits on who can view or interact with sensitive data, supporting privacy requirements and the principle of least privilege. The privacy policy clearly states that user data is not sold or shared (except to necessary processing partners) and data handling is per best practice guidelines.
