Understanding your business requirements and booking process.
Account Setup & Configuration
Creating your Rezgo account.
Setting up your tour or activity offerings, pricing, calendars, and payment options.
Data Migration
Importing existing booking data if applicable.
Integrating with your existing systems (if needed) such as CRM or ERP systems.
Customization & Branding
Customizing the booking interface to match your branding.
Adjusting booking flows, add-ons, and upsell options.
Integrations & Third-party Services
Connecting to payment gateways, email marketing, and other tools.
Testing & Quality Assurance
Running test transactions to ensure everything functions smoothly.
Training & Onboarding
Providing training for your staff on how to operate the system.
Launch
Going live with your booking system.
Post-Launch Support & Optimization
Ongoing support to optimize usage and troubleshoot issues.
Customisation
Branded Booking Pages: You can fully customize the look and feel to match your branding.
Booking Flows: Adjust the steps within the booking process.
Custom Fields: Add custom questions or options during the booking process.
Package & Pricing Configuration: Set up different prices based on dates, group sizes, or other criteria.
Integrations: API access allows for integrating with other software, creating tailored workflows.
Widgets & Embeds: Use custom widgets for your website.
Reporting & Analytics: Customize dashboards and reporting for business insights
Multi-lingual Support: Out-of-the-box support or custom language setup for international operations.
Third-party Integrations: Connect with property management, accounting, or marketing tools via AP
Additional Costs
Setup Fees: Usually included in some plans, but it’s best to confirm if any initial setup fee applies.
Monthly Subscription: Varies depending on plan features (number of bookings, users, advanced features). Typically ranges from \39 to \129+ per month.
Transaction Fees: A per-transaction fee is typically charged, ranging from 2% to 3% per booking, depending on your plan.
Custom Development & Integration: Additional costs may apply if you require extensive custom features, API development, or third-party integrations.
Support & Training: Basic support could be included; advanced support or dedicated onboarding services may be paid add-ons.
Training
Onboarding & Setup Support: During initial setup, Rezgo provides guidance to help configure the platform, customize branding, and integrate with existing systems.
Training Resources:
Documentation: Detailed online guides, FAQs, and tutorials are available on their website.
Webinars & Live Demos: Occasionally, Rezgo offers live webinars or demo sessions for new users to familiarize themselves with features.
Dedicated Support:
Email & Ticketing Support: Users can contact Rezgo support via email for technical issues or questions.
Phone Support: Available depending on your support plan.
Priority Support: For premium plans, faster response times and dedicated account managers may be available.
Ongoing Assistance: Custom training sessions, onboarding assistance, and API support can often be arranged for larger teams or complex nee
Security Measures
Data Encryption: Data is encrypted both in transit (via SSL/TLS protocols) and at rest to prevent unauthorized access.
PCI Compliance: Rezgo adheres to PCI DSS standards to securely handle payment transactions.
Secure Hosting: Hosted on reliable cloud infrastructure that follows security best practices, including firewalls, regular security patches, and intrusion detection.
User Access Control: Role-based permissions allow businesses to control who can access sensitive data and administrative functions.
Regular Audits & Monitoring: Continuous monitoring for suspicious activity and periodic security audits.
Backup & Disaster Recovery: Regular data backups and disaster recovery protocols to prevent data loss.
Updates
Frequency: Updates are typically rolled out monthly or quarterly, depending on the nature of improvements or bug fixes.
Update Management:
Automatic Updates: Many updates are automatic, particularly for security patches and minor improvements.
Major Releases: Major new features or significant changes are usually communicated in advance, with options for clients to test new features in staging environments.
Change Logs: Rezgo provides release notes outlining updates, bug fixes, and new features.
Support During Updates: Support teams are available to assist during upgrade periods to minimize downtime or issues.
Data Ownership and Portability
Ownership of Data:
Rezgo maintains that businesses retain full ownership of their data—including customer information, booking details, and transaction records. Rezgo acts as a data processor on behalf of the client.
Data Access & Export:
Customers are allowed to export their data at any time in common formats (CSV, XML, JSON, etc.) to ensure they have full access and control.
Data Portability:
Rezgo supports data portability, meaning clients can migrate their data to other systems if needed, using provided data export tools and APIs. Policies encourage clients to have access to their data to prevent lock-in.
Data Security & Privacy:
Rezgo complies with confidentiality agreements and data privacy standards, ensuring data is securely stored and managed according to relevant laws.
Scaling Up / Down
Flexible Plan Options:
Rezgo offers various plans that can be scaled up or down based on your booking volume, features needed, and team size.
Adjusting Usage:
Changes in plan levels (e.g., from basic to premium) are typically straightforward, with support to assist in reconfiguration.
Contract Terms for Scaling:
Contracts are usually month-to-month or annual, providing flexibility for organizations to adjust their plans. Upgrades or downgrades generally take effect immediately or at the end of the billing period.
Additional Fees:
Usually, there are no penalties for scaling, but specific terms depend on the subscription plan or contract agreements.
The terms & conditions for contract renewal and cancellation
Renewal Policy:
Contracts are often auto-renewing on an annual basis unless terminated by either party.
Clients receive renewal notices ahead of expiration to review or change the terms.
Cancellation Policy:
Clients can typically cancel their subscription anytime, with policies outlining the notice period (e.g., 30 days before renewal).
Some plans might require cancellation through a support request or online portal.
Fees or penalties for early termination are generally not common, but specific terms depend on the contract.
Refunds:
Refund policies vary; usually, no refunds are provided for partial periods, but this can be negotiated or specified in the contract.
Compliance
PCI DSS (Payment Card Industry Data Security Standard):
Rezgo is compliant with PCI DSS, ensuring secure handling of credit card transactions.
GDPR (General Data Protection Regulation):
For clients operating in or serving customers in the EU, Rezgo supports GDPR compliance relating to data privacy and user rights.
SSL/TLS Encryption:
Ensures secure data transmission.
ISO Standards:
While not explicitly stated, Rezgo follows best practices aligned with industry standards for data security and privacy.
Other Regulations:
Complies with applicable local laws on data protection and financial transactions.
