Many users praise Revi’s customer support, describing the company as very supportive and responsive to their needs and issues.
The platform is often noted for its user-friendly dashboard and reporting features, making it easy for businesses to manage orders and track sales.
The self-ordering mode is highlighted as a useful feature that reduces errors in taking orders and improves overall operational efficiency.
Customers appreciate the online ordering and QR code functionalities, which are relatively straightforward to use and help streamline the ordering process.
Businesses find that Revi helps reduce direct customer interaction during busy periods, allowing staff to focus more effectively on service and order fulfillment.
The kiosk hardware is considered sleek and convenient when functioning properly, enhancing the customer experience.
Several users mention that Revi’s product helps their businesses reach their full potential by improving order accuracy and speed.
Some users report hardware issues, such as devices jamming or frequently disconnecting, which disrupt daily operations and require repeated resets.
Connection instability and occasional malfunctions with the hardware are common complaints, affecting reliability during peak business hours.
The system’s functionality is seen as limited by some; for example, users cannot apply spontaneous discounts without pre-setting discount codes, which reduces flexibility.
The checkout process on the point-of-sale system is criticized for having too many steps and asking excessive questions, slowing down transactions.
Setting up taxes is described as cumbersome because it requires switching between city, state, and county tax settings repeatedly, complicating compliance.
Despite the kiosk’s intended convenience, reliability problems often force staff to manually ring up customers, defeating the purpose of the self-service feature.
Security concerns are raised, particularly regarding the cash drawer, which reportedly can be opened by anyone without an audit trail, posing risks for theft or errors.
