QPR Performance Management

QPR Performance Management training and supports:

1. Customized Training: QPR provides customized training for different user groups on the use of their software or relevant frameworks and methodologies. This training is tailored to meet the specific needs of the organization and its users, ensuring that all participants are well-equipped to utilize the software effectively.

2. Support Services: QPR offers robust support services, including technical support and consulting services. These services are designed to assist users with any issues they may encounter and to provide guidance on best practices for using the software.

3. Consulting Services: In addition to training and technical support, QPR also offers consulting services. These services can include scoping a custom solution, mentoring for continuous improvement, and helping organizations to implement and optimize their performance management initiatives.

4. Webinars and Online Resources: QPR also provides webinars and other online resources to help new users understand and maximize the use of their software. These resources are valuable for ongoing learning and can be accessed conveniently to enhance user knowledge and skills.

5. Documentation and User Guides: Comprehensive documentation and user guides are available to help new users navigate the software. These resources provide detailed instructions and insights into the software's features and functionalities.

QPR Performance Management security measures:

1. ISO 27001 Certification: QPR Software has been awarded the ISO 27001 Information Security Certification. This certification is an international standard that specifies the requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS). The certification demonstrates QPR's commitment to managing information security by applying a risk management process.

2. Information Security Management System (ISMS): The ISMS at QPR preserves the confidentiality, integrity, and availability of information by applying a risk management process. This system gives confidence to interested parties that risks are adequately managed. It involves a set of policies, procedures, and controls designed to manage information security risks.

3. Risk Management: Coordination of risk management and internal control, along with the related reporting, is the responsibility of the Chief Financial Officer at QPR. The company aims to systematically and comprehensively identify risks related to its operations and ensure that these risks are managed and taken into account in decision-making. This approach is part of routine responsibilities throughout the organization and is developed by constantly improving operative processes.

4. Comprehensive Risk Identification: QPR Software identifies risks by their materiality, focusing on those that, if realized, would have a material impact on the company's business operations. The company has identified three groups of risks related to its operations: risks related to business operations, risks related to information and products, and risks related to financing. Property, operational, and liability risks are covered by insurance.

5. Quality Certification: In addition to the ISO 27001 certification, QPR Software Plc’s Management System has received ISO 9001:2015 quality certification covering all the company’s activities. This certification is audited annually by an external party, further affirming QPR's commitment to maintaining high standards of quality and security

QPR Performance Management Updates:

1. Continuous Improvement and Innovation: QPR is committed to continuous improvement and regularly introduces new features and enhancements to their software. This is evident from their ongoing development and release of new functionalities, as highlighted in their blog updates and product descriptions.

2. Customer Feedback and Market Needs: Updates are often driven by customer feedback and the evolving needs of the market. QPR actively engages with its user base to gather insights and requirements, which help shape the development of new features and improvements.

3. Scheduled Releases:The regular mention of new features and improvements suggests that QPR follows a planned schedule for releasing updates. This approach ensures that all users have access to the latest functionalities and security enhancements.

4. Support and Documentation:Alongside updates, QPR provides comprehensive support and documentation to assist users in transitioning to the new versions. This includes detailed release notes, training materials, and direct support to address any issues arising from the updates.

5. Integration and Compatibility:Updates are managed with careful consideration of integration and compatibility with existing systems. QPR ensures that new updates seamlessly integrate with users' current setups, minimizing disruption and maintaining compatibility with a wide range of systems.

QPR Performance Management Data Ownership and Portability:

1. Data Ownership: QPR asserts no ownership or other rights to Customer Data. The customer retains full ownership and is solely responsible for the content and legality of the data used within the service.

2. Data Portability: The agreement includes provisions for data portability, ensuring that customers can retrieve their data from QPR services. Customers have the right to obtain a raw copy of their data, which QPR facilitates either by guiding the customer to download the data or by providing it through a separately invoiceable service. This is particularly relevant when services are terminated, and the customer needs to retain their data.

3. Data Storage and Handling: Customer data can be stored at any geographical location within the European Union, using any third-party storage provider that QPR chooses. If there are specific geographical limitations required by the customer, these must be communicated to QPR before transferring any data to the service.

4. Access to Data: Access to customer data by QPR personnel is strictly controlled and limited to what is necessary for resolving technical issues, performing maintenance, or delivering agreed services.

Contract Renewal:

• Automatic Renewal: The contract term continues for an initial period of one year from its commencement date. Upon expiration of this initial term, and for each subsequent term, the contract will automatically renew for another twelve consecutive calendar months unless either party gives notice of non-renewal at least three months before the end of the current term.

Contract Cancellation:

• Termination Notice: To avoid automatic renewal, either party must give not less than three months' notice prior to the end of the current contract term.

Fees Upon Renewal:

• Payment of Fees: Unless the Maintenance and Support Agreement is properly terminated as stated, the customer must promptly pay the total annual fees for the initial and each renewal contract term. QPR is entitled to invoice the annual fees prior to the commencement date of each renewal contract term.

• Fee Adjustments: QPR may adjust the annual fees by notifying the customer of the change in writing at least one hundred days before the change.

Additional Support and Services:

• Support Services: During the contract term, QPR will provide support services as required according to the terms of the agreement. This includes software updates such as error corrections, modifications, enhancements, patches, fixes, alterations, or revisions to the software and documentation at no additional cost, exclusive of reasonable charges for shipping and handling.

• Consulting Services: Services not covered by the maintenance and support services, such as configuration of IT devices owned by the customer, installation, and configuration of third-party software, and other applicable services not related to QPR Software products, will be charged separately.

QPR Performance Management adheres to the following compliance standards:

QPR Performance Management software meets the ISO 27001 Information Security Certification. This certification is an international standard that specifies the requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS). The certification demonstrates QPR's commitment to managing information security by applying a risk management process, ensuring the confidentiality, integrity, and availability of data. This compliance standard provides assurance to customers that QPR adheres to best practices in information security.