Q Ware CMMS
By AssetWorks, Inc
Q Ware CMMS is a cloud-based, user-friendly facility maintenance management platform developed primarily for small- and mid-sized organizations. Established in Rochester, New York, the company emphasizes intuitive design, affordable pricing, and a strong focus on improving clients’ daily operations. Q Ware is committed to helping facility managers streamline maintenance processes, increase compliance, and optimize asset performance through responsive, simple software.
Founded in 2003 Q Ware began as a response to the need for more accessible and customizable maintenance software for organizations with limited IT resources. Its steady growth is reflected in a loyal customer base that includes schools, municipalities, healthcare providers, banks, airports, and industrial companies. Despite its smaller team (2–10 employees), the company has carved out a substantial niche across North America with steady revenue and strong customer retention.
Q Ware CMMS provides extensive functionality to support maintenance teams:
Work Order Management: Create, assign, and manage work orders with tracking, customizable statuses, and automated notifications.
Preventive Maintenance Scheduling: Automate recurring maintenance tasks and document compliance requirements with calendar-based controls.
Asset and Inventory Management: Track asset lifecycles, maintenance histories, inventory levels, contracts, and warranties.
Custom Workflows and Reporting: Clients can tailor fields, workflows, reports, and dashboards to fit unique operational processes.
Mobile and Web Access: Fully cloud-based, with responsive mobile capabilities for managing tasks on the go.
Multi-Site and Multi-User Support: Scales to cover multiple locations and user roles, with flexible permission controls.
Recent product improvements include:
Custom asset profiles with photos, warranty, and repair records
Advanced custom reporting and analytics dashboards
Streamlined mobile experience and enhanced UI for all device types
More powerful user and permissions management
Q Ware CMMS prioritizes customer-centricity, transparency, and adaptability:
Dedicated Support: Customers receive individualized care, direct onboarding, and continuous assistance from a small, committed team.
User-First Philosophy: Feedback directly influences product development, and simplicity of use is maintained as a core tenet.
Quality and Accountability: The company views itself as a partner, not just a vendor, striving to help clients improve maintenance culture and operational excellence.
Q Ware CMMS serves thousands of users, particularly in small-to-mid-sized organizations such as schools, public works, municipalities, and healthcare facilities. Its user base is described as loyal and engaged, valuing the platform’s simplicity, affordability, and strong customer support. Many reviewers note a sense of partnership with the Q Ware team, citing the ability to shape product features to organizational needs and the effectiveness of the software in real-world maintenance environments.
