Printfection
By Printfection LLC
Initial consultation: Discuss your company's needs and goals with Printfection's team
Platform setup: Configure the Printfection platform for your organization's specific requirements.
Inventory transfer: Ship existing swag items to Printfection's warehouse for storage and management
User onboarding: Set up user accounts and provide training for different departments (e.g., Marketing, Office Manager, Events)
Integration: If needed, implement API integrations with other tools like Salesforce or marketing automation platforms
Campaign creation: Set up initial swag campaigns and distribution strategies.
Testing and refinement: Ensure all systems are working correctly and make necessary adjustments.
The implementation can typically be done in-house with support from Printfection's team, and users have reported no significant implementation issues
Customization methods for Printfection:
Product Customization:
Printing Methods: Various methods such as screen printing, embroidery, debossing, and laser engraving are available to customize products with your company's logo and artwork.
Product Variety: You can brand a wide range of items including hoodies, t-shirts, drinkware, and even unique items like Giant Jenga sets.
Kitting and Packaging:
Custom Kits: Create custom kits with branded boxes, filler options, and inserts to enhance the unboxing experience.
Custom Packaging: Customize boxes, polybags, and tape to elevate the brand experience.
Swag Giveaways:
Branded Gifting Pages: Create customizable giveaway links and branded gifting offer pages.
Detailed Reporting: Access tracking information and redemption details to monitor the effectiveness of your campaigns.
Integration:
System Integrations: Integrate Printfection with marketing automation tools, CRM systems, and other platforms via direct API connections.
Service Levels:
Subscription Plans:
Starter Plan: Includes 1,000 pieces of inventory storage, 50 platform users, free product samples, and basic account support.
Standard Plan: Offers 5,000 pieces of inventory storage, 100 platform users, free product samples, a dedicated customer success manager, custom kits, and the ability to ship in existing swag.
Enterprise Plan: Provides 15,000 pieces of inventory storage, unlimited platform users, unlimited free product samples, VIP-level support, custom services, reporting, and integrations.
Setup and Maintenance:
No Annual Contracts: Printfection operates on a month-to-month basis, eliminating the need for annual contracts.
Service Fees: A single warehouse and servicing fee covers sourcing, printing, shipping, fulfillment, kitting, custom packaging, reporting, and integrations.
Support Charges:
Basic Account Support: Included in the Starter plan.
Dedicated Customer Success Manager: Available in the Standard and Enterprise plans.
Onboarding Assistance:
Dedicated Customer Success Manager: For users on higher-tier plans, a dedicated customer success manager is assigned to assist with the onboarding process and provide ongoing support.
Initial Setup Guidance: Assistance with setting up accounts, integrating with other systems, and configuring the platform to meet specific business needs.
Training Programs:
Online Training: Access to online training resources, including tutorials, webinars, and documentation to help users understand the platform's features and functionalities.
In-Person Training: Available for larger clients or those with more complex needs, in-person training sessions can be arranged to provide hands-on guidance.
Ongoing Support:
Customer Support: Continuous support through various channels, including email, phone, and chat, to address any issues or questions that arise.
Knowledge Base: A comprehensive knowledge base with articles, FAQs, and guides to help users troubleshoot common issues and learn best practices.
Performance Monitoring and Optimization:
Regular Check-ins: Periodic check-ins with the customer success manager to review performance, address any concerns, and optimize the use of the platform.
Data Encryption:
Encryption: Use of encryption technologies to protect data both in transit and at rest, ensuring that sensitive information is secure from unauthorized access.
SSL Technology:
Secure Sockets Layer (SSL): Implementation of SSL technology to secure communications between users and the platform, preventing interception and tampering of data.
Physical, Electronic, and Procedural Safeguards:
Physical Security: Measures to protect the physical infrastructure where data is stored, including secure data centers with controlled access.
Electronic Safeguards: Use of firewalls, intrusion detection systems, and other electronic measures to protect against cyber threats.
Procedural Safeguards: Implementation of policies and procedures to ensure data is handled securely, including regular security audits and employee training.
Compliance with Regulations:
EU-U.S. Data Privacy Framework: Compliance with the EU-U.S. Data Privacy Framework and other relevant data protection regulations to ensure the privacy and security of user data.
Regular Updates: As a Software as a Service (SaaS) platform, Printfection likely follows common industry practices of rolling out regular updates and improvements. However, there is no publicly disclosed specific schedule for releasing updates.
Product Enhancements: Printfection does release product enhancements periodically. For example, in Q3 2023, they introduced several new features and improvements to existing platform functionality.
Communication of Updates: Printfection communicates updates to customers through various channels:
They have a dedicated Product Release Notes section where customers can access the latest updates from the product team.
Customers are encouraged to reach out to their Customer Success Manager or [email protected] for questions or assistance with the implementation of new features.
Types of Updates: Updates can include various improvements such as:
User experience enhancements (e.g., dashboard updates, navigation improvements)
New features (e.g., low inventory notifications, new report columns)
Functionality expansions (e.g., new budget setting options)
Branding updates
Continuous Improvement: The company seems committed to continuously improving their platform based on customer feedback and industry trends.
Data Ownership: According to Printfection's Master Service Agreement, All customer information and data processed through the Printfection Services will become the property of Printfection..
Data Portability: Printfection's privacy policy indicates that users have certain rights regarding their personal data, including the right to data portability. Specifically, the policy states that users can contact [email protected] to exercise their rights, which may include requesting their data in a portable format.
User Rights: The privacy policy also mentions that users have rights to access, correct, and delete their personal information. These rights align with common data protection regulations like GDPR.
Printfection’s terms and conditions for contract renewal and cancellation involve several key points:
Contract Cancellation:
Printfection requires a 30-day notice if you want to cancel your account. To initiate the cancellation, customers need to submit a request to their Customer Success team. Once the request is made, the team will confirm and process the cancellation.
Refund Policy:
Upon cancellation, there is no refund for any remaining portion of the subscription or unused credits.
Customer Support During Cancellation:
