Prescrip
By Prescrip Health Technology LLP
Consultation and Requirements Setup: The process begins with a short onboarding consultation to understand the clinic’s workflow and any customization needs. The Prescrip support team guides practices through initial configuration to fit clinic specialties and user preferences.
Account Creation and Access: Doctors and staff register on the platform, usually through a web or app interface. User roles are assigned according to staff functions (doctors, administrative staff), ensuring access controls for sensitive data.
System Configuration: Practice information, branding, frequently used drugs, and preferred templates for prescriptions are set up. Doctors can also configure favorite prescriptions, automated reminders, and patient management settings for day-to-day use.
Data Entry and Migration (if required): Existing patient records, treatment histories, and prescription data can be imported to ensure business continuity. This step is optional for clinics transitioning from paper or other digital systems.
Team Training and Orientation: Prescrip’s intuitive interface allows for quick onboarding, and most users can master core features—such as e-prescription generation, scheduling, and record management—with minimal training. Onboarding support and training resources are provided as needed.
Testing and Validation: Key workflows are tested: creating and sharing e-prescriptions, scheduling appointments, sending reminders, and conducting video consultations through WhatsApp. Any integration with printers, SMS reminders, or external tools is also verified at this stage.
Prescrip is designed with flexibility and practice-specific adaptability in mind, offering several customization features to help healthcare professionals tailor the app to their unique clinical and business requirements.
Personalized Setup and Onboarding: Prescrip’s expert onboarding team actively assists doctors and clinics in customizing the platform based on unique practice needs and specialties. This includes configuring the system to match preferred workflows and integrating essential practice details.
Custom Templates and Favorite Prescriptions: Doctors can save frequently used prescriptions as favorites or templates, speeding up repetitive tasks and ensuring consistency, ideal for clinics handling recurring cases or specialized treatments.
Branding Customization: The system allows practitioners to customize prescription printouts with practice branding, such as logos and letterhead details, giving a professional touch tailored to each clinic.
Automated Reminder Settings: Appointment and medication reminders sent via SMS can be configured to match each practice’s follow-up protocols and communication workflows.
Custom Patient Data Fields: Clinics can organize, label, and store clinical notes, records, and images as needed, ensuring that the record-keeping aligns with internal preferences and documentation requirements.
Configurable Access and Permissions: User roles can be assigned (e.g., doctor, administrative staff) to provide appropriate access to sensitive data, aligning with each team’s size and structure.
Organize Notes and Attach Clinical Images: Doctors can structure patient medical records in a way that matches their specialty workflow, whether that means organizing complex treatment notes, storing diagnostic images, or archiving custom reports.
Custom Clinical Reports: Prescrip enables clinics to generate detailed reports for clinical research, health pattern analysis, or administrative review. These reports can be tailored to highlight particular metrics or outcomes, supporting both medical and business intelligence needs.
Flexible Data Entry: Data import and migration allow clinics transitioning from another system to preserve or reorganize their historic data according to new templates or preferences, ensuring continuity and reducing manual transfer.
Scalable for Solo and Multi-provider Clinics: Prescrip’s customizable platform can be adapted to solo practices, multi-provider clinics, or specialty centers, with the ability to update user roles, add new specialties, or revise workflows as the practice evolves.
Prescrip provides a hands-on onboarding experience designed to make setup and customization as seamless as possible for new users. Upon starting with the platform, doctors and clinics receive direct support from Prescrip’s team of experts, who assist in configuring the app to match the unique needs and workflows specific to each practice. This includes custom setup of templates, favorite prescriptions, appointment schedules, reminder settings, branding elements for prescription printouts, and integration with external tools like printers and WhatsApp for teleconsultations.
Quick Start Guidance: New users benefit from step-by-step assistance, ensuring a rapid learning curve. The app’s simple, logically organized interface makes it easy for clinicians and staff to master essential features—such as e-prescription generation, patient record management, and automated reminders—with minimal formal training required.
Self-Service Support: The Prescrip website offers support resources, including answers to frequently asked questions and video tutorials. These materials enable refresher training at any time and help onboard new staff without delays.
Expert Team Availability: The Prescrip support team is available to address user questions, clarify features, and provide one-on-one guidance tailored to specific requirements. This proactive help reduces transition friction and speeds up full adoption of the platform.
Real-Time Troubleshooting: Users can access responsive support for resolving issues ranging from account setup and workflow customization to technical troubleshooting and feature optimization.
Continuous Customization Help: As practices evolve, Prescrip’s experts can assist with adjustments—such as implementing new templates, adding practice specialties, or updating workflow configurations—ensuring the platform continues to evolve with organizational needs.
Prescrip implements several essential security controls to protect sensitive patient and practice data, providing a reliable and compliant digital environment for clinicians and healthcare organizations.
Secure Cloud Storage: All patient medical records, prescription data, and images are stored in the cloud with robust security protocols to prevent unauthorized access and data breaches. Cloud security measures generally include industry-standard encryption for data at rest and in transit, providing a first line of defense against interception and theft.
Role-Based Access Controls: Prescrip allows practices to assign user roles (e.g., doctor, administrative staff), ensuring that only authorized personnel have access to sensitive clinical and administrative information, reducing the risk of internal misuse or accidental exposure.
Absolute Privacy Guarantees: The platform is designed with privacy as a core priority, promising absolute confidentiality for all stored patient records and clinical notes. Access is restricted according to the assigned permissions to further protect data privacy.
Branded, Secure E-Prescriptions: E-prescriptions can be generated, printed, or shared electronically under the practice’s brand, with secure transmission measures that help ensure only intended recipients can access prescription data.
Encrypted Communications for Teleconsultations: Prescrip integrates with WhatsApp for video consultations, leveraging WhatsApp’s end-to-end encryption to secure patient-provider communication during remote consultations.
Automated, Controlled Patient Notifications: Appointment and medication reminders are sent via SMS through secure, automated systems, further safeguarding patient data during communication.
Secure Multi-Device Access: Prescrip’s cloud-based infrastructure enables safe access from multiple devices (PC, tablet, mobile), with account and password protections in place to help prevent unauthorized logins.
Unlimited Cloud Storage: By centralizing all patient-related files and images in a secure cloud environment, Prescrip minimizes risks associated with on-premise data loss, hardware theft, or unauthorized physical access.
Prescrip, like most modern e-prescription and clinic management apps, provides ongoing software maintenance and enhancements to align with user needs and evolving clinical requirements. While there is no evidence of a rigid, publicly stated release timetable (such as monthly or quarterly updates), updates are generally issued as new features become available, user feedback is addressed, and security improvements are required. This model is common industry-wide for e-prescription platforms, with updates often tied to regulatory changes, integration needs, or new clinical functionalities.
Cloud-Based Delivery: Prescrip utilizes a cloud-based infrastructure, allowing most updates to be delivered automatically to all users without the need for manual intervention or local installation. This ensures that clinics instantly receive bug fixes, security patches, and feature upgrades as soon as they are released.
User Notification and Communication: Practices typically receive notifications when significant updates are launched. Communication may be provided through in-app alerts, emails, or the support portal, highlighting new features or changes and guiding users through the transition.
Support-Driven Onboarding for New Features: Prescrip’s onboarding and support team assists clinics in adapting to substantial upgrades or feature releases by providing guidance, FAQs, and direct support to facilitate smooth adoption.
Ongoing Monitoring and Feedback: The update management process encourages feedback from users, which is reviewed by the development team to prioritize bug fixes, optimize workflows, and identify future enhancements.
Prescrip is structured to ensure that clinics and healthcare providers retain ownership and control over their patient and practice data. All information—including medical records, prescriptions, notes, clinical images, and appointment histories—entered into the platform remains the property of the respective practice or individual provider. The app’s design prioritizes privacy and security, giving exclusive access through role-based permissions and strict confidentiality protocols, so only authorized personnel can view or manage sensitive data.
Prescrip offers robust data portability to enable clinics to maintain continuity of care, support compliance, and facilitate system transitions when necessary. The platform provides:
Centralized Cloud Access: All data is stored securely in the cloud, meaning practices can access patient records, prescriptions, and clinical histories anywhere, anytime, from any authorized device.
Export and Backup Options: Practices are able to export reports for clinical research, administrative reviews, or external audits. The customization and onboarding support from the Prescrip team assists clinics in importing legacy data or exporting records for backup or migration.
Uninterrupted Access: Even when scaling down or changing active user accounts, clinics keep access to all historical data, ensuring operational continuity and supporting legal or compliance requirements.
Prescrip is designed with scalability and flexibility to accommodate changes in clinic size, staff, and operational needs, making it suitable for both individual providers and multi-provider clinics. Here’s how scaling up or down is managed:
Cloud Infrastructure: Prescrip’s cloud-based platform means clinics do not need to purchase or maintain local servers or additional hardware when scaling up. Expansion is managed primarily through account management and access rights adjustments.
Multi-Device Access: The system supports simultaneous access from desktops, tablets, and mobiles, making it easy to onboard new users or providers as clinics grow.
User Licensing: As clinics add doctors or administrative staff, additional user accounts can be created and assigned specific roles with appropriate permissions. Scaling down involves deactivating accounts for users who leave or changing their roles.
Customizable Features: Prescrip allows clinics to enable or disable various features (e-prescriptions, appointment scheduling, consultation modules, automated reminders) according to their operational scale. Clinics can adjust their workflow and feature set as needs evolve.
Practice Expansion Support: The support team can assist with adding more providers, specialties, or clinic branches, ensuring smooth integration of new practitioners or locations into the existing system.
Pay-As-You-Go Licensing: Most modern e-prescription and clinic platforms, including Prescrip, offer subscription-based models, enabling clinics to increase or decrease their active user licenses based on demand, without long-term lock-in.
Quick Onboarding and Offboarding: Due to its intuitive design and plug-and-play onboarding, clinics can expand or contract operations with minimal IT expertise or disruption to daily workflow.
Data Retention: Scaling down (such as reducing staff or services) does not affect historical patient records or prescription data. Practices retain access to all prior data for compliance and continuity, regardless of active user count.
Role-Based Access: Changing the organizational structure is simplified with granular access controls, ensuring only relevant personnel access sensitive data when the organizational footprint shrinks or grows.
Support During Organizational Change: Prescrip’s expert team is available to help clinics implement structural changes, optimize workflows, and provide staff training during periods of growth or consolidation.
Subscription Renewal Cycle: Prescrip, as a cloud-based software platform, typically operates on a subscription model, with contracts set for a defined period (often annually or monthly, depending on the user’s plan).
Automatic Renewal: Unless specified otherwise, most SaaS (Software-as-a-Service) agreements renew automatically at the end of each term to ensure uninterrupted service. To prevent renewal, clinics usually must submit written notice of non-renewal before the term expires. A minimum notice period—commonly 30 to 60 days before the renewal date—is standard practice in the industry.
Modification of Terms: Upon renewal, updated pricing or terms may apply. These are typically disclosed to the customer in advance, either in the platform dashboard, by email, or as part of renewal reminders. The right to negotiate or reject proposed changes before renewal is often granted by submitting the appropriate notice within the defined window.
Continuity of Service: As long as payments are up to date and there are no breaches of contract, users retain access to the software and their clinical data through successive renewals.
Voluntary Cancellation: Users may cancel their Prescrip subscription at any time by providing written notice. The notification process and relevant period (such as 30 days’ notice) should be outlined in the user agreement or onboarding documentation. Immediate discontinuation of access is possible after the end of the current paid term.
Non-Refundable Fees: Subscription fees are generally non-refundable. If a user cancels before the contract period concludes, they are typically not eligible for a refund on unused months or the remaining subscription duration.
Cancellation for Cause: Either party may terminate the agreement with immediate effect if there is a material breach, such as non-payment, violations of data security policies, or misuse of the platform.
Data Access After Cancellation: Upon cancellation, clinics retain ownership of their data. The platform provides a window—often until the contract’s end or for a brief period afterward—to export necessary records or reports for compliance and continuity purposes.
Prescrip is designed as a cloud-based e-prescription and clinic management platform, and it aligns with key healthcare data security and privacy guidelines that are standard for electronic prescribing solutions.
Protected Health Information (PHI): Prescrip handles sensitive patient data, including prescriptions, medical histories, and identifying information, which qualifies as PHI under HIPAA. This means the platform must operate by HIPAA requirements, ensuring data is accessed or disclosed only for valid treatment, payment, or healthcare operations, and only by authorized users with a legitimate need.
Privacy and Security Rules: HIPAA dictates specific standards for safeguarding electronic PHI. Prescrip’s use of role-based access controls, secure cloud storage, and encrypted communications demonstrates adherence to the HIPAA Privacy and Security Rules, minimizing unauthorized access or breaches.
Patient Rights: The system supports patient access to records and provides transparency over how patient data is managed, which is consistent with HIPAA’s patient empowerment provisions.
Data Encryption (In Transit & At Rest): Prescrip stores and transmits all medical and prescription data using industry-standard encryption, a requirement for modern healthcare software to protect against interception or unauthorized access.
User Authentication and Access Control: Unique, role-based login credentials restrict access to PHI according to each user’s responsibilities, and detailed audit trails ensure any data access or changes are tracked—both expected elements of HIPAA and good security practice.
Audit Trails: The platform maintains comprehensive records of who accesses, alters, or transmits patient data, satisfying the standard for auditable events critical for compliance and forensic analysis after any incident.
Electronic Prescribing Security: Prescrip follows the general requirements for electronic prescription solutions, such as properly authenticating prescribers, digitally signing prescriptions, and archiving records in a secure and retrievable manner. These functions are essential for compliance with regulatory expectations for secure e-prescribing.
