The implementation process for Postscript typically involves integrating the platform with Shopify (or other supported e-commerce platforms), setting up subscriber collection tools, and configuring SMS campaigns. Users can start with a 30-day free trial, during which they can access support to set up their account and begin sending messages. The process is designed to be quick and user-friendly, often taking a few hours to days depending on the complexity of the business's needs. For advanced features like AI training on a brand's voice or API integrations, additional time may be required.
Yes, Postscript offers significant customization options to fit specific business needs:
AI Customization: Businesses can train Postscript’s AI on their unique brand voice, ensuring that all SMS communications align with their tone and messaging style.
Campaign Personalization: Users can create highly targeted campaigns using segmentation based on customer behavior, purchase history, and preferences.
API Access: The Professional and Enterprise plans provide API access for deeper integration with other tools and workflows.
Custom Features: Advanced plans allow for branded short links, custom opt-in flows, and tailored reporting dashboards.
These features enable businesses to adapt Postscript to their unique marketing strategies.
Postscript does not charge setup fees. The primary costs are tied to subscription plans (Starter, Growth, Professional, or Enterprise) and usage-based SMS/MMS fees. Maintenance is included in the subscription cost, while support services such as live chat are available depending on the plan. Higher-tier plans (e.g., Professional and Enterprise) include priority support at no extra charge.
Postscript provides robust training and support for new users:
Onboarding Assistance: New users can access step-by-step guides and tutorials during the setup process.
Customer Success Managers: Higher-tier plans include dedicated customer success managers who provide personalized guidance.
Live Chat Support: Available for Growth plans and above.
Help Center Resources: Comprehensive online documentation is available for troubleshooting and learning best practices.
These resources ensure users can quickly become proficient with the platform.
Postscript implements strong security measures to protect user data:
Data Encryption: Ensures secure transmission of sensitive information.
Access Controls: Restricts access to authorized personnel only.
Compliance Standards: Adheres to industry standards like TCPA (Telephone Consumer Protection Act) compliance for SMS marketing.
Regular Audits: Conducts ongoing audits to identify and mitigate vulnerabilities.
These measures safeguard customer data from unauthorized access or breaches.
Postscript frequently releases updates to enhance its features and maintain platform performance. Updates include improvements in AI capabilities, new integrations, and compliance adjustments. These updates are managed seamlessly in the background without disrupting user operations. Users are notified of major feature additions through announcements or release notes.
Postscript ensures that businesses retain full ownership of their data. This includes subscriber lists, campaign performance metrics, and other account-related information. Data portability is supported, allowing businesses to export their data if they decide to switch platforms or discontinue services.
Postscript offers flexible scaling options:
Businesses can easily upgrade or downgrade between plans (Starter, Growth, Professional, Enterprise) as their needs evolve.
Usage-based pricing ensures that costs align with SMS/MMS volume requirements.
Enterprise customers can negotiate custom terms for scaling based on specific organizational needs.
This flexibility allows businesses to adapt their subscription as they grow or reduce operations.
Postscript offers month-to-month billing for most plans, providing flexibility without long-term commitments. Businesses can cancel their subscription at any time without incurring penalties. For Enterprise customers with custom agreements, specific renewal or cancellation terms may apply based on negotiated contracts.
Postscript adheres to several compliance standards critical for SMS marketing:
TCPA Compliance: Ensures all SMS campaigns comply with U.S. regulations around consumer consent.
GDPR Compliance: Supports businesses in meeting European data privacy requirements.
CTIA Guidelines: Follows industry best practices for messaging content and delivery.
These standards ensure legal compliance while protecting consumer rights across different regions.
