Pillar Science typical implementation process:
Initial Account Setup: The lead researcher or administrator sets up the organization’s Pillar Science account and defines user roles and permissions.
Team and User Onboarding: Professors or project leads add students, collaborators, and other team members to their projects. Each user receives an email invitation and activates their account, often using institutional credentials.
Requirements Assessment: Identify key research management needs, data workflows, and integration requirements to tailor the platform setup for the organization.
Data Import and Configuration: Import existing data (e.g., project records, contacts, documents) and configure modules such as project management, ELN, and reporting to match lab workflows.
Pilot Project Selection: Start with a small, manageable project or dataset to validate workflows and build confidence in the system before expanding to broader use.
Manual Testing and Validation: Test workflows, permissions, and integrations manually to ensure everything functions as intended. Address issues before full-scale rollout.
Training and Support: Provide user training and access to support resources to ensure all team members are comfortable with the platform.
Go-Live and Full Rollout: Once validated, launch the platform for all users and projects. Use automated notifications and workflow tools to keep projects on track and streamline collaboration.
Pillar Science can be customized to fit specific business needs. Here are several data points supporting its customizability:
Configurable Workflows: Pillar Science allows organizations to tailor project and workflow management to their specific research processes, making it adaptable for different lab environments and disciplines.
Role-Based Access Controls: Administrators can add or remove users and assign customized permissions, ensuring that access to data and features aligns with organizational structure and security requirements.
Customizable Data Capture and Transfer: The platform supports connecting with various data sources, lab instruments, and software, enabling automation and customization of data entry and transfer processes to fit unique lab setups.
Flexible Reporting and Analytics: Users can configure reporting and analytics modules to track metrics, visualize data, and generate reports that are most relevant to their business or research objectives.
Task and Resource Management: The system’s task management and resource allocation features can be adjusted to match the specific operational needs of different teams or projects.
Collaboration Tools: Communication channels, client portals, and feedback systems can be set up to facilitate collaboration according to each organization’s preferred workflow.
Custom Notifications: Users can configure notifications and update alerts to ensure timely communication and project tracking suited to their operational cadence.
Integration with External Tools: While Pillar Science does not offer a public API, it supports integration with a variety of lab instruments and data sources, allowing for custom interoperability and data flow.
Document and Version Control: The platform’s document management and version tracking can be tailored to fit regulatory, compliance, or internal documentation standards.
Financial and Compliance Tracking: Financial reporting and compliance modules can be adjusted to align with the specific requirements of different institutions or funding agencies.
User Interface Customization: Although not deeply detailed, the platform’s modular design suggests that certain elements of the user interface and dashboard can be adapted to user preferences.
Scalable for Team Size and Project Scope: Pillar Science is suitable for small teams as well as large enterprises, scaling features and permissions as organizational needs grow or change.
Automated Data Entry: The platform can automate data entry by connecting with lab instruments, reducing manual work, and supporting custom data pipelines.
Project Progress Tracking: Mentors and managers can customize how project progress, time tracking, and issue detection are monitored and reported.
Secure Data Storage: Data storage configurations can be adapted to meet organizational security policies and compliance needs.
Customizable Impact Dashboards: Dashboards can be set up to display the most relevant KPIs or impact metrics for different stakeholders.
Statistical Analysis and Visualization: Analytical pipelines can be managed and visualized according to the unique requirements of each research group or business unit.
Client Portal Configuration: The client portal can be tailored for different types of external collaboration or reporting needs.
Audit Trails: Audit features can be configured to meet specific compliance and traceability requirements.
Pillar Science offers a suite of training and support options to ensure new users can effectively utilize their research management platform. Here's an overview of the resources available:
Pillar Science provides various training formats to accommodate different learning preferences:
In-Person Training: For organizations preferring face-to-face sessions, Pillar Science offers on-site training to guide users through the platform's features.
Live Online Training: Interactive virtual sessions are available, allowing users to receive real-time instruction and ask questions as they learn.
Webinars: Scheduled webinars cover specific topics or features, providing users with focused learning opportunities.
Comprehensive Documentation: An extensive library of articles and guides is accessible through the Pillar Science Help Center, covering topics from account setup to advanced functionalities.
To assist users with any issues or questions, Pillar Science offers multiple support avenues:
Email Support: Users can reach out via email for assistance with technical issues or inquiries.
Phone Support: Direct phone support is available for immediate assistance.
Live Chat: Real-time chat support allows users to get quick answers to their questions.
These support options ensure that users have access to help when they need it, facilitating a smoother experience with the platform.
New users are guided through an onboarding process designed to familiarize them with the platform's capabilities:
Account Setup: Users receive an activation email to set up their accounts and passwords.
Project Management: Guides are available to help users create and manage projects, add tasks, and assign responsibilities.
Pillar Science implements an array of security measures to protect user data, ensuring compliance with industry standards and fostering trust among its clients. Below is an overview of the key security protocols and certifications that Pillar Science employs:
Pillar Science has achieved SOC 2 compliance, adhering to the five trust service principles established by the American Institute of CPAs (AICPA)
Security: Implementation of robust access controls, firewalls, and authentication mechanisms to prevent unauthorized access.
Availability: Monitoring of network performance and incident handling to ensure system accessibility and minimize service interruptions.
Processing Integrity: Ensuring that data processing is complete, valid, accurate, timely, and authorized.
Confidentiality: Protection of sensitive information through encryption, stringent access controls, and robust firewalls.
Privacy: Management of personal information in compliance with privacy regulations, including collection, use, retention, and disposal practices.
ISO/IEC 27001:2013 Certified Servers: Pillar Science utilizes servers that are certified under the ISO/IEC 27001:2013 standard, ensuring a systematic approach to managing sensitive company information.
Two-Factor Authentication (2FA): Clients have the option to enable 2FA for enhanced account security.
Pillar Science contract renewal and cancellation policies are outlined in their Terms and Conditions. Here are the key points:
Automatic Renewal: Agreements with Pillar Science automatically renew for successive periods equal to the initial term unless either party provides written notice of non-renewal at least 90 days before the current term ends.
Notice Period: To prevent automatic renewal, clients must submit a written cancellation notice at least 90 days before the contract's expiration.
Pillar Science adheres to recognized industry standards to ensure the security and compliance of its software platform. Notably, the company has achieved SOC 2 compliance, demonstrating its commitment to protecting sensitive data. This compliance encompasses five key trust service principles:
Security: Implementing robust access controls, firewalls, and authentication mechanisms to prevent unauthorized access.
Availability: Monitoring network performance and incident handling to ensure system accessibility and minimize service interruptions.
Processing Integrity: Ensuring that data processing is complete, valid, accurate, timely, and authorized.
Confidentiality: Protecting sensitive information through encryption, stringent access controls, and robust firewalls.
Privacy: Managing personal information in compliance with privacy regulations, including collection, use, retention, and disposal practices.
Pillar Science utilizes servers that are ISO/IEC 27001:2013 certified, ensuring a systematic approach to managing sensitive company information. For clients in the European Union, the company ensures that appropriate safeguards are in place prior to transferring information out of the EU, such as standard contractual clauses or other available safeguards.
Pillar Science
By Pillar Science
