PEAK typical implementation process:
Initial Assessment & Planning: PEAK’s team collaborates with the client to understand site needs, review building systems, and define integration requirements for the platform.
Seamless Data Integration: The platform connects with existing Building Management Systems (BMS), utility meters, and other equipment—no new hardware is usually required.
Real-Time Data Collection & Normalization: PEAK automatically collects and cleans all building, equipment, and utility data to create a unified portfolio dataset, ensuring data hygiene and readiness for analysis.
System Configuration & Onboarding: Platform settings, alert thresholds, workflows, and user accounts are set up to match the specific operational structure. Onboarding is supported by the CIM team, with step-by-step guidance to configure the platform for organizational needs.
Training & User Enablement: Key stakeholders and operations teams are trained to use the platform, interpret insights, and respond to workflow alerts and recommendations efficiently.
PEAK platform by CIM can be customized to fit specific business needs, offering a variety of configurable options and personalized support to ensure optimal alignment with client requirements. Here are key data points demonstrating its customizability:
Configurable Alerts & Rules: PEAK allows organizations to customize alert notifications and deploy/tune automated fault detection rules tailored to their specific building systems and operational priorities. This ensures that only the most relevant and critical issues trigger notifications, reducing noise and focusing attention where it matters most.
Digital Workflow Customization: The platform’s centralized workflow system can be adapted so team members collaborate via custom task types, assignment rules, and user permissions, matching the business’s unique operational structure.
Custom Dashboards & Reports: PEAK provides customizable dashboards and reporting tools that let users select, visualize, and benchmark the operational metrics and sustainability KPIs most important to their organization. This supports better planning, compliance, and executive decision-making.
Integration Agnostic: The system is vendor-agnostic, designed to connect with virtually any Building Management System (BMS), utility, or equipment type, without requiring additional hardware or extensive retrofitting. This allows tailored connectivity and data flows, even in diverse or legacy portfolios.
AFDD Rule Engine Tuning: The platform's Automated Fault Detection & Diagnostics (AFDD) engine can be specifically tuned to each client’s building and equipment profile, helping address unique operational risks, priorities, and compliance frameworks.
Customizable Onboarding & Support: CIM provides a dedicated Analytics Engineer for each client, ensuring onboarding, system configuration, and ongoing support are tailored to business requirements. Quarterly meetings and ongoing training further align the platform with evolving needs.
API & Integrations: PEAK supports integration with external business tools (e.g., Microsoft Teams, Slack, Google Drive, CRMs) and open API access for specialized or advanced automation, reporting, and cross-platform data flows.
Workflow Automation & User Roles: User access, workflow steps, automated task assignments, and escalation paths can all be customized to fit internal team structures and business processes, improving adoption and operational oversight.
Tailored Training: CIM delivers customized training programs for both site teams and contractors, ensuring the platform is used to its full potential according to site-specific and role-specific needs.
Strategic Reviews: Regular sponsor meetings with CIM allow for realignment of objectives, refinement of configurations, and ongoing adaptation of features in response to changing business or regulatory requirements.
PEAK by CIM provides robust training and support to ensure new users effectively adopt the platform and maximize its value:
Comprehensive Onboarding: New users receive initial, hands-on training led by CIM’s expert team members. This onboarding covers how to use the system, navigate central workflows, and respond to alerts. Training sessions are praised in user reviews for being clear, practical, and foundational to successful adoption.
Dedicated Customer Success Manager: Each client is assigned an experienced customer success manager who offers strategic recommendations, assists with onboarding, helps configure the platform for each business’s operational needs, and remains available for ongoing support.
Continuous User Enablement: Training is not a one-off event. CIM provides access to helpful documentation, video guides, and ongoing training resources to ensure teams remain up to speed as features evolve or new users are brought onboard.
Tailored Support for Site Teams: The CIM team delivers step-by-step technical guidance tailored to the unique building systems and workflows of each site. Workflows and alerts are customized to your organization for easy and relevant adoption.
Live Support and Fast Response: Support is available via chat and other channels, with the CIM team noted in reviews for being approachable, knowledgeable, and highly responsive. They actively help resolve questions, update rules, and tailor features as needed.
Quarterly and Ongoing Check-Ins: Regular meetings and check-ins are conducted with client teams to review system use, make refinements, and provide additional training or strategic guidance as necessary.
PEAK by CIM implements robust security measures to protect client data and ensure the integrity, confidentiality, and availability of sensitive building and operational information. Key aspects of their security posture include:
Cloud-Based Security: PEAK is hosted on leading cloud infrastructure (e.g., AWS), leveraging the underlying provider’s advanced security controls, including physical security, data center hardening, and network isolation.
Data Encryption: All data on the PEAK platform is encrypted both at rest and in transit. This means information sent between your systems and the platform, as well as stored data, is protected using strong cryptographic standards.
Access Controls & Authentication: The platform employs single sign-on (SSO) and multi-factor authentication (MFA) to safeguard user accounts, ensuring that only authorized personnel can access critical data and platform features.
Role-Based Permissions: User roles and permissions can be tightly controlled and customized, so that different teams or individuals only access data and features relevant to their responsibilities.
Regular Security Audits & Certifications: PEAK is ISO 27001 certified, indicating adherence to a globally recognized information security management standard. The company undergoes annual SOC 2 Type 2 audits by third-party assessors to ensure ongoing operational security and compliance with best practices. It also complies with the UK Data Protection Act and GDPR requirements for data privacy and residency.
Penetration Testing & Vulnerability Scanning: Routine application penetration testing, internal and external security audits, and continuous code/application scanning are performed to proactively identify and remediate vulnerabilities and security risks.
Data Bridge Security: For organizations unable to move data offsite, PEAK offers a Data Bridge connector. This tool enables integration while allowing clients to retain encryption keys and full ownership of their data, ensuring security policies are met.
Controlled Data Access & Governance: Data scientist and admin access is restricted using best-practice security policies and scope-of-permissions frameworks. Data governance protocols ensure audit trails, usage traceability, and accountability for all data transactions.
Infrastructure and Endpoint Security: Device security, endpoint protection, and software patching are part of the platform’s operational protocols, reducing the risk of malware or unauthorized access via user endpoints.
PEAK by CIM uses a continuous delivery model for its software updates, in line with best practices for cloud-based platforms. The platform is hosted and managed as a SaaS solution, which means updates and enhancements are rolled out regularly and seamlessly in the background. New features, improvements, and security patches are typically delivered multiple times per year, though CIM does not publicly advertise a rigid, fixed schedule (e.g., monthly or quarterly releases). Instead, the focus is on delivering updates proactively as soon as meaningful enhancements or critical patches are ready, ensuring users always have access to the latest capabilities and highest levels of security and performance.
PEAK, by CIM, implements a clear policy on data ownership and portability grounded in its Terms & Conditions and privacy practices:
Customer Ownership of Machine Level Data: Any operational or machine data provided to PEAK by the client’s building management system (“Machine Level Data”) is explicitly acknowledged as the property of the customer. PEAK (CIM) does not claim ownership over this data.
License for Operational Use: By using the platform, customers grant CIM a non-exclusive, royalty-free license to use, process, analyze, and store their Machine Level Data. This is strictly for delivering contracted services, platform improvements, and data analytics. Ownership is not transferred—CIM’s rights are limited to facilitating service delivery and continuous platform enhancement.
Creation of Aggregated/Derived Data (CIM Data): Any aggregated datasets, analyses, or insights produced by PEAK through the compilation and processing of customer data (CIM Data) remain the exclusive intellectual property of CIM. This means while you own your raw and source data, analytical outputs and derivative “CIM Data” are owned by CIM.
Confidentiality: Client data is treated as confidential, and both parties have strong obligations not to disclose confidential information outside of the purposes outlined in the agreement, unless required by law.
Right to Data Export: Clients can request the export of their operational and machine-level data from PEAK at any time. This enables users to retain or switch platforms without losing access to their original contributed data.
Customer Responsibility for Access Management: Organizations control, configure, and revoke access for authorized users, defining who can export or manage data via the PEAK platform.
No Hindrance to Data Access: There are no contractual barriers to exporting customer-owned machine data, provided the request complies with security and authorization protocols.
PEAK, by CIM, is designed to offer organizations flexible scalability for their building analytics operations, accommodating both growth and contraction with minimal friction.
Cloud-Native, Subscription-Based Model: As a SaaS platform, PEAK allows organizations to scale their subscription up or down based on current needs, without hardware redeployment or complex system changes. Pricing is typically user- or site-based, supporting easy adjustment of the number of monitored buildings, users, or integrated systems.
Adding or Removing Sites/Assets: You can add new buildings, portfolios, or assets to your PEAK account at any time, scaling the platform’s reach as your real estate holdings grow. Similarly, as properties are divested or operational focus narrows, sites or assets can be removed from your subscription, immediately adjusting recurring costs.
Adjustable User Access: User seats and permission sets are highly flexible; new operators, engineers, or analysts can be added as teams expand, while access can be removed or reassigned during downsizing or team restructuring.
Plan Upgrades or Downgrades: Organizations are able to upgrade their subscription to access more advanced analytics, greater integration features, or expanded support, as needed. Downgrades to a simpler plan can be initiated when fewer features or lower volume are required.
No Long-Term Lock-In: As with most cloud-based enterprise platforms, terms generally allow organizations to scale their subscription month-to-month or annually with only a short notice period for adjusting the scale of their commitment, preserving budget flexibility.
Seamless Technical Scaling: There’s no need for additional hardware, server provisioning, or major integration work when scaling up—PEAK automatically leverages cloud resources to meet increased monitoring or analytics loads. When scaling down, excess resources are simply retired, optimizing costs.
The terms and conditions for contract renewal and cancellation for PEAK by CIM, based on their official agreements and terms documentation:
Initial and Renewal Terms: When you sign up, you agree to an "Initial Term" (the length of your first contract period, e.g. 1 year). After the Initial Term ends, your subscription automatically renews for successive "Renewal Terms" (defaults to your original contract length or as set in the proposal).
Notice Period for Non-Renewal: Either PEAK (CIM) or the customer can prevent renewal at the end of any term by providing written notice. For most direct customer contracts, the standard minimum notice is 30 days before the end of the current term. For some service provider contracts or U.S. partnerships, the notice period is 90 days.
Fee Adjustments: After the Initial Term, CIM may increase subscription fees by providing at least 30 days’ written notice. Fee increases are typically tied to a Consumer Price Index (CPI) plus an additional percentage, or as specified in your agreement.
Ongoing Services: If neither party gives notice by the required deadline, the contract will simply continue into the next Renewal Term under the same terms, subject to any notified fee changes.
How to Cancel: Submit a written cancellation request (usually by email) to CIM. The cancellation will not take effect until the end of the current (Initial or Renewal) Term, unless the contract or law allows earlier termination.
Notice Period: After the Initial Term, you can terminate at the end of a Renewal Term by providing at least 30 days’ (or 90 days for certain U.S. partners) written notice before the end of that term.
Early Termination by Material Breach: Either party may terminate the contract earlier if the other party commits a material breach (e.g. repeated non-payment or other significant contract violations) and fails to remedy it within 10 business days of written notice.
Insolvency or Force Majeure: The agreement can also be terminated if either party enters administration, liquidation, or faces other insolvency situations, or in major “force majeure” events outside either party’s control.
CIM’s Right to Terminate Early: CIM may terminate with 30 (or 90) days’ notice if it can no longer receive the required data from your systems, or if its business undergoes significant adverse changes (ownership, operation).
Refunds: If CIM terminates early for reasons not involving customer breach, CIM will refund any prepaid fees, prorated for the unused portion of the subscription.
Suspension for Non-Payment: CIM may suspend your access to PEAK if your fees are overdue, with late interest accruing on unpaid balances.
PEAK by CIM adheres to robust compliance and security standards to meet the requirements of enterprise and regulated industries:
ISO 27001 Certification: PEAK is ISO 27001 certified, which is the globally recognized standard for information security management systems. This ensures the platform follows best practices for data protection, security policy, risk management, and continuous improvement.
SOC 2 Type 2 Audits: The company undergoes annual third-party SOC 2 Type 2 audits, confirming that its operational processes and controls for security, availability, and confidentiality meet high industry standards.
GDPR and UK Data Protection Act Compliance: PEAK complies with the European Union’s General Data Protection Regulation (GDPR) and the UK Data Protection Act, protecting personal and operational data privacy, supporting data access and erasure rights, and ensuring data residency obligations.
Cloud Infrastructure Security: The platform is hosted on leading cloud providers (such as AWS), leveraging their foundational security controls, including data center hardening and network isolation.
Audit Trails and Reporting: PEAK includes audit trail capabilities and advanced reporting, supporting organizations with regulatory obligations and operational audit requirements.
PEAK
By CIM Environmental Pty Ltd
