Patagonia Health
By Patagonia Health, Inc
Here’s a detailed breakdown of the typical implementation process for Patagonia Health software, including how long it takes and what steps are involved:
Average Duration: 6 to 12 months from contract signing to full go-live.
Local health departments: 8–12 months.
Staff training requirements.
A tech-savvy project manager is designated to coordinate the process and act as the main point of contact.
The organization outlines its EHR needs, including billing, reporting, certifications, and integrations.
Patagonia Health is chosen after evaluating demos, RFPs, and vendor capabilities.
Custom forms, templates, and workflows are built to match the clinic’s operations.
Historical patient data is imported from legacy systems. This may involve multiple systems if the clinic used more than one.
Support during and after go-live.
The system is tested for functionality, data accuracy, and workflow alignment.
The clinic transitions to full use of the system. A phased rollout may be used to reduce disruption.
Patagonia Health provides ongoing support, including troubleshooting, updates, and optimization.
Patagonia Health software is highly customizable to meet the unique needs of different healthcare organizations. Here are the key customization capabilities:
User Interface Customization: The layout and navigation can be tailored to match the workflow of individual users or departments.
Workflow Configuration: Clinics can define custom workflows for clinical visits, billing, and reporting. This is especially useful for behavioral health and public health agencies.
Form and Template Personalization: Custom forms, assessments, and progress notes can be created to suit specific clinical documentation needs.
Role-Based Access and Views: Different user groups (e.g., therapists, billing staff, administrators) can have personalized dashboards and access levels.
Third-Party Integration: The system supports integration with labs, pharmacies, health information exchanges (HIEs), and other community providers.
Patagonia Health uses a transparent and all-inclusive pricing model, but there are still some notable cost components:
Onboarding and training
Covers access to EHR, practice management, and billing modules.
No clearinghouse or billing transaction fees.
Access to user guides, video tutorials, and webinars.
Patagonia Health provides a comprehensive, role-based training ecosystem designed to ensure smooth onboarding and long-term proficiency:
Tracks progress with dynamic leaderboards to encourage engagement.
Includes hands-on sessions and webinars.
Updated regularly with new releases.
Cover new features, best practices, and user Q&A.
Help shape future product enhancements.
Real-time updates on ticket status.
Available for behavioral health agencies to answer clinical and software questions.
Patagonia Health employs robust, multi-layered security protocols to safeguard patient data:
HL7 2.5.1 Certified (backward compatible with HL7 2.3.1)
Data Isolation: Each customer’s data is kept separate from others.
Web-Based SaaS Model:
Automatic updates every six weeks.
Secure Hosting:
No PHI shared overseas.
Patagonia Health follows a regular and structured update cycle to ensure compliance, performance, and user satisfaction:
Every 6 weeks, System updates are rolled out automatically to all users.
Updates are pushed directly to the cloud-based platform.
Training videos and documentation are provided to help users adapt to new features.
Updates often incorporate user-requested enhancements, ensuring the platform evolves with customer needs.
Patagonia Health adheres to strict data ownership and portability standards, ensuring that healthcare organizations retain full control over their data:
Customers retain full ownership of all patient and organizational data stored in the system.
All data is stored and processed in the U.S., with no PHI shared internationally.
Data can be exported in standard formats (e.g., HL7, CCD, CSV) for migration or reporting.
Ensures patients and providers have access to electronic health information (EHI) in a portable, accessible format.
Patagonia Health offers flexible scalability to accommodate changing organizational needs:
Modular System: Organizations can add or remove modules (e.g., billing, telehealth, reporting) based on evolving requirements.
User-Based Licensing: Pricing is per user, so scaling up or down is as simple as adjusting the number of active users.
Multi-Location Support: Designed to support federal entities, statewide systems, and multi-location county health departments, making it suitable for both small clinics and large enterprises.
Cloud-Based Infrastructure: No need for hardware upgrades; performance scales with server capacity and user demand.
Patagonia Health’s contract terms include:
Patagonia Health meets a wide range of U.S. federal and industry compliance standards, including:
HL7 2.5.1 Certified (backward compatible with HL7 2.3.1)
Meaningful Use / Promoting Interoperability
USCDI v1 data formats for EHI export
