Parsedoc

Parsedoc offers three implementation models, each tailored to different levels of automation and client involvement:

1. RPA Model (Robotic Process Automation)

• Use Case: For companies that want to automate document processing with minimal manual intervention.
• Process:
  • Client sends documents (usually PDFs).
  • Parsedoc extracts data fields using OCR and AI.
  • Data is returned and integrated into the client’s ERP or management system.
• Client Involvement: Minimal.

• Estimated Time to Implement: 1–2 weeks, depending on ERP integration complexity.

2. Mapping Model

• Use Case: For clients who want to review or supplement extracted data.
• Process:
  • Client sends documents.
  • Parsedoc extracts fields.
  • If any data is missing or unregistered, the client can manually input it via the Parsedoc interface.
  • Parsedoc can also perform post-processing (e.g., currency conversion).
• Client Involvement: Moderate.

• Estimated Time to Implement: 2–3 weeks, including training and mapping setup.

3. Outsourcing Model

• Use Case: For clients who want a fully managed service.
• Process:
  • Parsedoc handles the entire document processing pipeline.
  • Includes both automatic and manual data entry if needed.
  • No client-side setup required.
• Client Involvement: None.

• Estimated Time to Implement: Immediate to 1 week, depending on onboarding.

Additional Implementation Notes

• Integration: Parsedoc integrates with systems like Microsoft Dynamics 365, Holded, and Airtable.
• Scalability: The platform is scalable and adapts to growing document volumes.
• Training: Minimal training is required due to its intuitive interface.
• Support: Dedicated onboarding and technical support are available.

Parsedoc is highly customizable to meet specific business requirements:

• Multiple Implementation Models: Parsedoc offers three flexible models—RPA, Mapping, and Outsourcing—to suit different levels of automation and client involvement.

• ERP/CRM Integration: It integrates with platforms like Microsoft Dynamics 365, Holded, and Airtable, allowing businesses to tailor workflows.

• Custom Field Mapping: Clients can define which fields to extract and how to process them, including post-processing like currency conversion.

• API Access: Parsedoc provides API integration for custom workflows and system compatibility.

• Scalability: The system is designed to scale with business growth, adapting to increasing document volumes and complexity.

These features make Parsedoc suitable for industries like logistics, finance, legal, and consulting, where document formats and workflows vary widely.

Parsedoc follows a usage-based pricing model with some additional costs:

• Setup Fees: There is an initial implementation or setup cost, especially for ERP integrations.
• Per-Page Pricing: Charges are based on the number of pages correctly processed, which varies by volume and complexity.
• Support & Maintenance:
  • Basic support is typically included.
  • Advanced support or custom SLAs may incur additional charges, depending on the service level agreement.
• No Free Version: Parsedoc does not offer a free version, but free trials or demos are available.

Parsedoc provides a comprehensive onboarding and support system to help new users get started efficiently:

• Training Formats:
  • Live Online Training: Interactive sessions with experts to guide users through setup and usage.
  • Webinars: Regularly scheduled webinars to demonstrate features and best practices.
  • Documentation: Access to detailed user manuals, FAQs, and setup guides.

  • Video Tutorials: Step-by-step video guides for visual learners.

• Support Channels:
  • Email and Phone Support: Available on weekdays for technical and operational queries.
  • Chat Support: For real-time assistance during business hours.

  • Knowledge Base: Self-service portal with articles and troubleshooting tips.

• Onboarding Assistance:
  • Parsedoc offers guided onboarding for new clients, especially during ERP or CRM integration.
  • Support is tailored based on the implementation model (RPA, Mapping, or Outsourcing).

This multi-layered support ensures that users can quickly become proficient with the platform and resolve issues efficiently.

Parsedoc implements robust data security protocols to ensure the confidentiality, integrity, and availability of user data:

• GDPR Compliance: Fully compliant with the General Data Protection Regulation (GDPR), ensuring strict data privacy and user consent management.

• Data Encryption:
  • In Transit: Data is encrypted using secure protocols (e.g., HTTPS/TLS).

  • At Rest: Stored data is encrypted to prevent unauthorized access.

• Access Controls: Role-based access ensures that only authorized personnel can view or modify sensitive data.
• Audit Trails: All document activities are logged for traceability and compliance.
• Cloud Security: Hosted on secure cloud infrastructure with regular security audits and updates.
• Data Recovery: Backup and recovery systems are in place to prevent data loss.

These measures make Parsedoc suitable for industries with high compliance requirements, such as finance, legal, and healthcare.

• Continuous Improvement Model: Parsedoc is a cloud-based platform, which allows for frequent and seamless updates without requiring user-side installations.
• Automatic Updates: Updates are typically rolled out automatically, ensuring users always have access to the latest features and security patches.
• User Notification: While not explicitly stated, platforms like Parsedoc often notify users of major updates through email, in-app messages, or changelogs.
• Version Control: Updates are managed centrally, reducing the risk of version fragmentation across users.

If you’re an enterprise client, Parsedoc may offer custom update schedules or release notes as part of a service-level agreement (SLA).

Bonterra, the parent company of Parsedoc, outlines its data policies in its Data Processing Addendum (DPA) and privacy documentation:

• Data Ownership: Customers retain full ownership of their data. Bonterra acts as a data processor, handling data only on behalf of the customer and according to their instructions.

• Data Portability:
  • Customers have the right to request their data in a portable format.

  • Bonterra will provide the data in a format that is readily usable and transferable to another system or provider.

• Compliance: The policy complies with major data protection laws, including:
  • GDPR (EU)
  • CCPA (California)
  • UK Data Protection Act
• Data Subject Rights: Customers can exercise rights such as access, rectification, erasure, and objection under applicable laws.

These policies ensure that clients maintain control over their data and can transition smoothly if they choose to migrate to another platform.

Parsedoc is designed to be scalable and flexible, allowing organizations to adjust usage based on evolving needs:

• Scalable Architecture: The platform is built to handle increasing document volumes without performance degradation.
• Usage-Based Pricing: Parsedoc charges based on the number of documents or pages processed, making it easy to scale up or down without renegotiating contracts.
• Flexible Implementation Models: Clients can switch between RPA, Mapping, or Outsourcing models depending on their internal capacity and automation goals.
• API and ERP Integration: These integrations allow businesses to expand Parsedoc’s use across departments or systems as needed.

This flexibility makes Parsedoc suitable for both small businesses and large enterprises with fluctuating document processing needs.

• Renewal:
  • Contracts are typically renewable annually or based on a subscription cycle.
  • Renewal may occur automatically unless canceled within a specified notice period.

  • Clients may have the option to renegotiate terms upon renewal.

• Cancellation:
  • Clients can usually cancel with advance written notice, often 30 days before the renewal date.

  • Early termination may incur cancellation fees or require payment for the remaining contract period, depending on the agreement.

Parsedoc provides tailored contracts, so it’s best to request a copy of their Master Service Agreement (MSA) or Terms of Service for exact details.

Parsedoc adheres to several key compliance and data protection standards:

• GDPR (General Data Protection Regulation):
  • Ensures user data privacy and protection for clients in the EU and globally.

  • Includes rights to access, rectify, delete, and port data.

• Data Encryption:

  • Uses encryption both in transit and at rest to protect sensitive information.

• Role-Based Access Control (RBAC):

  • Limits access to data based on user roles to enhance internal security.

• Audit Trails:
  • Maintains logs of document access and processing for compliance and traceability.