Ovatu
By Ovatu Pty Ltd
The typical implementation process for Ovatu software is streamlined and intended to be completed rapidly—often within the same day or a few days, depending on the complexity and amount of initial data setup. The main steps include:
Account Creation: Sign up for a free trial and create your business profile.
Add Employees: Enter details of staff members who will offer services.
Add Services: Set up your offered services or treatments and define which employees perform each service.
Roster Setup: Configure staff working hours, shifts, leave, and breaks.
Custom Settings and Branding: Personalize your booking site’s design, business info, branding, and customer communications.
Create Consultation Forms: Build required client forms for consultations, waivers, or intake.
Payment and POS Integration: Set up payment options, billing, and POS features as needed.
Online Booking Launch: Embed booking widgets on your website or social channels and start accepting appointments.
Go Live and Staff Training: Final checks and optional staff onboarding or role assignments.
The process is supported with step-by-step help guides, and users frequently report being able to go live in as little as one to two days if their business details are ready. For businesses with more complex requirements (bulk data migration, advanced automations, or deep customization), implementation may extend up to a week.
Ovatu offers an array of customization options to fit specific business needs:
Custom Branded Booking Sites and Widgets: Adjust design, branding, service display, and booking flows to match business aesthetics and requirements. The booking widget can be embedded and highly customized for your business website, including form fields, required steps, and which services are displayed.
Configurable Service Setup: Create unlimited services, group classes, appointment types, and allocate which staff can provide each service.
Flexible Consultation Forms: Build custom consultation and intake forms for clients to complete before attending. Forms can be required for specific services or customer types.
Custom Menus and Mini-Sites: Personalize client experience by controlling which pages appear on your branded booking site menu and creating “unlisted” special access pages, such as for marketing campaigns.
Custom Fields and Statuses: Add custom fields to appointment forms, client records, and schedule status types (such as checked-in, confirmed, arrived), plus color-coding and tagging options for appointments.
Automated Notifications and Messages: Edit the wording, branding, and triggers for reminders, confirmations, and follow-up communications for clients and staff.
Flexible Pricing, Discounts, and Loyalty: Design your own discount rules, loyalty schemes, and gift card offers to match your business model.
Integrations and API: Connect Ovatu with payment gateways, POS, and external calendars. Use integrations for deeper workflow needs.
Localization: Deploy the platform in multiple languages and currencies, tailor information and policies per region (including Arabic language for GCC markets).
This high degree of configurability ensures Ovatu can accommodate the unique workflow, branding, and compliance requirements of businesses across health, wellness, beauty, education, and fitness industries.
Ovatu pricing is straightforward, with no setup fees or hidden maintenance charges. The monthly subscription covers all platform features and ongoing maintenance. Support (phone, email, live chat) is free for all subscribers, as are unlimited non-bookable user logins and data imports. The only notable extra cost is for SMS notifications, which are billed at approximately US$0.04 per message, with average monthly total varying by business volume (typically around US$6 per month for moderate usage). There are no per-booking fees for clients booking through your own site.
Ovatu provides comprehensive support to new users via free global phone, email, and live chat services. The platform offers step-by-step setup guides, detailed help documentation, and video tutorials covering account creation, service setup, roster management, and client handling. Users can access onboarding training resources and request direct support at any time. Real humans are available through live chat and phone to guide users through their initial setup and customization.
Ovatu employs robust data security, including staff logins with customizable permissions, PIN-based session timeouts, employee and booking IP restrictions, and session revoke options. All data transmissions are encrypted using bank-grade (TLS/SSL) security. Data is stored securely in AWS data centers in the United States, complying with EU-U.S. Privacy Shield standards. The platform is fully GDPR-compliant, featuring consent tools, opt-in checkboxes, data export and erasure processes, and customer data management in line with regulatory requirements. Users can request permanent deletion or export of customer data through dedicated tools.
Ovatu releases product updates frequently, with new features, bug fixes, and performance improvements documented as “Super Updates” several times per year, along with smaller incremental enhancements on a rolling basis. Users benefit from seamless, automatic updates managed in the cloud, requiring no manual intervention or downtime. Update logs and details are available on Ovatu’s website, and customer feedback helps guide new feature priorities.
Ovatu’s SaaS and privacy policies ensure that customers retain full ownership of their business and customer data. Users can export their data anytime in CSV format through the web app for reporting, backup, or migration, fulfilling industry requirements for data portability. Upon account cancellation, users can request full data deletion, in compliance with GDPR standards. Ovatu does not claim ownership over user data and provides explicit export and erasure mechanisms.
Ovatu offers flexible subscription management: businesses can scale plans up or down to accommodate changing staff numbers and service volumes. Plan upgrades or downgrades, including changes in the number of billable staff, can be managed instantly within the platform account page, with billing adjusted on a monthly basis. There are no penalties or hidden fees for scaling, and features remain accessible based on the selected tier.
Ovatu operates on monthly subscription contracts with no long-term binding commitments. Subscriptions automatically renew each month unless canceled by the user. You can terminate your Ovatu account at any time, with cancellation taking effect at the end of the current billing cycle—automatic payments stop at the end of the notified month. There are no penalties, setup fees, or cancellation fees for terminating the account. Users are responsible for exporting or retrieving all necessary data before cancellation, as access may not be available after termination. Ovatu can also terminate accounts for breaches of terms, unlawful use, or non-payment, with notice provided and a short remedy window when applicable. Policy changes will be posted, and customers are notified via email should terms be amended during their subscription.
Ovatu complies with multiple regulatory requirements to ensure security and privacy. The platform is fully GDPR-compliant, featuring tools for user consent management, data export, and erasure, and meets standards for the EU-U.S. Privacy Shield for international data transfers. All data transmissions are encrypted, and customer data is managed in accordance with data protection best practices. While Ovatu’s main compliance claims focus on GDPR and privacy regulations, there is no evidence of separate certifications, such as ISO 27001, PCI DSS, or HIPAA, though AWS (their infrastructure provider) does offer robust certification. Ovatu’s terms highlight transparency, user data control, and regulatory adherence to meet legal obligations in the jurisdictions it serves.
