Assign roles and responsibilities on both sides.
Integrate with campus systems using out-of-the-box connectors.
Test escalation to live agents and ensure compliance with institutional policies.
Validate data flow between Ocelot and campus systems.
Ocelot provides ongoing support and customer success management.
Larger universities with complex systems may take up to 10 weeks.
Ocelot is highly customizable to meet the specific needs of educational institutions. Here are the key data points:
Custom Content Configuration: Institutions can tailor chatbot responses, video content, and communication workflows to reflect their own policies, procedures, and branding.
Managed Services: Ocelot offers strategic consulting and managed services to help institutions align the platform with their goals. This includes custom training sessions, campaign planning, and workflow optimization.
Departmental or Campus-Wide Deployment: The platform can be deployed across individual departments or scaled enterprise-wide, depending on institutional needs.
Integration Flexibility: Ocelot supports integration with popular campus systems like Slate CRM, Ellucian, and others, allowing institutions to create a unified student experience.
Multilingual Support: Institutions can configure the chatbot to support over 240 languages, including Arabic, French, and Swahili, to serve diverse student populations.
Ocelot uses a custom pricing model, here are the known cost components:
Setup Fees: There is typically an initial implementation fee, which covers onboarding, configuration, and training. This may vary based on the number of modules and integrations required.
Annual Licensing: Institutions pay annual subscription fees for each module (e.g., chatbot, live chat, texting, video portal). Some reports suggest pricing starts around $15,000 per feature per year, but this varies widely.
Maintenance & Updates: These are generally included in the subscription, covering regular updates to content (e.g., compliance changes in financial aid videos) and platform enhancements.
Support Charges: Ocelot provides dedicated customer success managers and technical support. This is usually bundled into the subscription, but premium support or additional consulting may incur extra charges.
Ocelot provides a comprehensive onboarding and support system designed to help institutions quickly adopt and maximize the platform. Key data points include:
Dedicated Customer Success Manager (CSM): Each institution is assigned a CSM who guides the implementation, provides strategic advice, and ensures smooth adoption.
Onboarding Sessions: These include walkthroughs of the admin dashboard, chatbot configuration, video portal setup, and integration with campus systems.
Strategic content on topics like FAFSA simplification, student retention, and AI communication best practices.
Ongoing Updates: The platform is regularly updated with new features, compliance content, and enhancements based on user feedback.
This multi-layered support ensures institutions can deploy Ocelot effectively and adapt it to their evolving needs.
Ocelot takes data security seriously and has implemented several robust measures:
Privacy
Privacy-First Design: Student interactions are anonymous unless explicitly linked to institutional systems, protecting personal data.
These measures make Ocelot a trusted solution for educational institutions handling sensitive student information.
Frequent and Iterative: Ocelot regularly releases feature enhancements, security patches, and content updates, especially in response to changes in financial aid regulations, student engagement trends, and institutional feedback.
Content Refreshes: The platform includes thousands of educational videos and chatbot responses that are updated regularly to remain compliant with federal and state guidelines (e.g., FAFSA changes).
Content locking and sharing across departments and institutions.
Managed by Ocelot’s Team: Updates are handled by Ocelot’s internal development and compliance teams. Institutions do not need to manually update content or software—changes are pushed automatically to the cloud-based platform.
Ocelot’s data policies emphasize security, privacy, and institutional control. Key points include:
Data Ownership: Institutions retain ownership of their data. Ocelot acts as a data processor, not a data owner. This means student interaction data, configurations, and custom content belong to the institution.
Portability: Ocelot’s system-agnostic architecture and open integration framework suggest that data can be exported or migrated if needed. This supports portability across systems like SIS, CRM, and LMS.
Uses session-based cookies for performance, not for tracking personal information.
Ocelot is designed to be scalable and flexible, allowing institutions to adjust usage based on evolving needs. Key points include:
Ocelot’s contract terms are customized per institution, but general practices include:
Annual Licensing Agreements: Most institutions sign yearly contracts for specific modules and services.
Renewal Process: Renewal typically involves a review of usage, performance, and potential expansion. Institutions work with their assigned Customer Success Manager to adjust terms.
Cancellation Terms:
Early termination may incur penalties or forfeiture of prepaid fees.
Ocelot meets several key compliance standards to ensure data security and institutional trust:
Verified through third-party audits.
Ensures the platform is usable by individuals with disabilities.
Protects student privacy, especially for minors.
Ocelot’s design aligns with FERPA principles, ensuring student data is protected and not shared without consent.
