Nuacom is a cloud-based VoIP and unified communications provider, headquartered in Dublin, Ireland. Founded to streamline business communications, it offers a full-stack solution—calls, messaging, meetings, and AI-enhanced interaction—targeted at small and medium businesses globally.
Founded in May 2009 by Igor Toma and Mi Ma, originally as MyCleverPhone, aimed at modernizing telecom for SMBs in Ireland.
Rebranded to “Nuacom” in October 2016, accompanied by a major shift to cloud PBX with over 50 advanced features and 100+ integrations.
A comprehensive Cloud Phone System featuring:
Auto-attendant, IVR, queues, voicemail, conferencing, call recording, and analytics
SIP trunking, security, and encryption.
Desktop softphone (Windows/Mac) with call notes, tags, and restricted admin access.
Mobile app extends office number to mobile devices with call logging and transfers.
Compatibility with various VoIP desk phones and headsets.
Robust CRM and app integrations: Salesforce, HubSpot, Zoho, Microsoft Teams, and others (~100+).
In 2024, Nuacom launched Nuacom AI, which includes:
Call summaries, key-point extraction, full transcriptions, sentiment & emotion analysis,
Based on their corporate and career documentation:
Core values: Innovation, customer-centricity, reliability, collaboration, and integrity.
Employee experience: Emphasis on autonomy, flexible work, inclusive environment, and learning and development support.
30,000+ active users, with more than 1.1 billion calls processed by 2023 and a 99.9% uptime metric.
Industry scope: Customers in sectors like healthcare, finance, real estate, retail, and e-commerce.
Customer satisfaction: ~95% likelihood to recommend; high G2 ratings on IVR (90%), queues (85%), mobile access (84%).
