New-Scale Fusion

Here is information about the implementation process for New-Scale Fusion:

1. Easy to get started: The New-Scale Security Operations Platform is designed to be modular and AI-driven, and is delivered through three products: New-Scale Fusion, New-Scale SIEM, and New-Scale Analytics. This modular approach suggests flexibility in starting with the components that best suit the organization's needs.

2. Rapid data ingestion: The platform features a cloud-native architecture that provides rapid data ingestion.

3. Data collection: New-Scale Fusion data collection spans hundreds of on-premises products and nearly 100 cloud security, SaaS productivity, and cloud products. It supports several transport methods, including APIs, agents, syslog, and log aggregators like SIEM products and log management tools.

The specific steps and timeframe for implementation are not detailed.

New-Scale Fusion (Scalefusion) offers extensive customization options to fit specific business needs:

1. Custom Fields: Administrators can define custom fields and set values for each device, which can be used as wildcards in configurations.

2. Flexible Device Profiles: IT admins can create and customize device profiles with specific settings for different groups or use cases.

3. Customizable Branding: The platform allows customization of branding elements like icons, colors, and labels for Android devices.

4. Advanced Home Screen Layout: Admins can create custom home screen layouts, including new pages, app groupings, and customized rows and columns.

5. Multi-OS Support: Scalefusion can be customized to manage devices across various operating systems, including Android, iOS, macOS, Windows, Linux, and ChromeOS.

6. Use Case-Specific Configurations: The platform supports customization for various deployment types, including fully managed devices, dedicated/single-purpose devices, and BYOD scenarios.

7. Custom App Distribution: Scalefusion allows configuration and distribution of custom apps for Mac and iOS devices.

8. Policy Customization: Admins can create and customize policies to suit specific business environments and operational needs.

9. API Integration: Scalefusion offers API access, allowing businesses to integrate the system with other platforms and create custom workflows.

10. Kiosk Mode Customization: The platform allows customization of kiosk mode settings, including the ability to override default URLs at the device level using custom fields.

These customization options enable businesses to tailor Scalefusion to their unique requirements, enhancing security, productivity, and user experience across their device fleet.

Scalefusion does not appear to have additional costs beyond its subscription pricing:

• No setup fees: The search results explicitly state "No additional fees, the pricing is entirely transparent" and "With no additional costs for setup or training, Scalefusion provides structured, tier-based annual plans."

• No maintenance costs: The pricing information mentions "No maintenance or backup costs or time."

• No additional support charges: Scalefusion offers "Free customer service available 24*6 through chat, with a median response time of under 5 minutes" as part of their standard offering.

The pricing model is subscription-based, with costs starting from $2 per month per device when billed annually. This pricing includes all features and services offered by Scalefusion.

Scalefusion offers several types of training and support for new users:

1. Free personalized support: 24/6 customer service is available through chat, with a median response time of under 5 minutes

2. Knowledge Base: Users have access to a knowledge base that includes FAQs and forums.

3. Documentation: Scalefusion provides detailed documentation and guides to help users understand and use the software.

4. Phone Support: Users can receive assistance via phone.

5. Email/Help Desk: Support is available through email or a help desk system.

6. 24/7 Live Representative Support: Scalefusion offers round-the-clock support with live representatives.

7. Scalefusion Academy: The company offers a diverse range of courses designed to empower individuals in mastering Android, iOS, macOS, and Windows platforms.

8. Free Migration Support: For users migrating from other MDM solutions, Scalefusion assigns a dedicated team to help with data and device migration.

9. Customized Migration Plan: The migration process is broken down into simpler steps to make it easy for users to follow.

These support and training options ensure that new users can quickly become proficient with the Scalefusion platform and receive assistance when needed.

Scalefusion implements several security measures to protect data:

1. Conditional Email Access: Restricts corporate email access on employees' devices, allowing access only if devices are enrolled with Scalefusion MDM.

2. Access Control and Authentication: Implements multi-factor authentication (MFA), enforces strict password policies, and uses role-based access control (RBAC).

3. Encryption: Encrypts sensitive information to protect data.

4. Regular Updates and Patching: Keeps software, operating systems, and applications updated to eliminate vulnerabilities.

5. Auditing and Monitoring: Regularly audits access logs and system activity to identify potential threats early.

6. Android Enterprise Security: Works with built-in Android features to enhance device protection for corporate data.

7. Remote Wiping: Allows IT admins to remotely wipe lost devices to safeguard sensitive corporate information.

8. PIN Rotation: Regularly updates and changes PIN codes on MAC devices to reduce the risk of unauthorized access.

9. Compliance Management: Helps organizations meet stringent security measures and compliance with data protection regulations.

Scalefusion's update release and management process:

1. Frequency: The search results do not provide specific information about how often Scalefusion releases updates.

2. OS Update Management:

   • Administrators can configure OS update settings for Android devices.

   • Options include postponing updates by 30 days, automatic installation, or installation within a specified maintenance window.

3. Freeze Periods: Administrators can set freeze periods to block system updates, including security patches, for a specified timeframe (up to 90 days).

4. Notification System: For macOS devices, users receive update reminders 24 hours and 60 minutes prior to scheduled updates.

5. Rollout Plans: Administrators can configure rollout plans for OS updates, including options for immediate updates, scattered updates over a specified period, or scheduled rollouts with customizable percentages.

6. Sync Settings: For Android devices, administrators can configure OS update sync settings with frequencies of either 12 or 24 hours.

7. Self-Service Updates: Some updates can be made available in the Scalefusion MDM client (agent app) for user-initiated installation.

Scalefusion's policy on data ownership and portability:

1. Data ownership: Scalefusion emphasizes that customer databases remain confidential and private. They state, “It is a company policy that our customer databases remain confidential and private. We have not, will not, and won't ever sell names to 'spammers' or other parties”.

2. Data security: Scalefusion implements several measures to protect customer data:

   • Secure file transfer capabilities for content management.

   • Data Loss Prevention (DLP) policies to restrict copying of sensitive business information from professional to personal apps on BYOD devices.

   • Access control restrictions to limit exposure of sensitive data.

3. Data portability: The search results do not provide specific information about Scalefusion's data portability policies. However, given the emphasis on data security and privacy, it's likely that they have measures in place to ensure secure data transfer when needed.

There is no specific information about Scalefusion's terms for scaling up or down. To get accurate information about scaling options and associated terms, it would be best to contact Scalefusion directly or consult their official documentation.

Terms and conditions for contract renewal and cancellation for Scalefusion:

Renewal:

• Scalefusion does not have auto-renewal for licenses.

• Customers must manually upgrade or renew licenses by contacting the support team.

• An automated email notification is sent when the license is about to expire.

• The customer success team also sends a reminder for renewal.

Cancellation:

• Licenses can be canceled by writing to [email protected].

• A full refund is available within 30 days of purchase.

• After 30 days, licenses are non-refundable.

Add-ons:

• Add-ons can be canceled but are not refundable.

• To cancel add-ons, customers must write to [email protected].

Pricing plans:

• All pricing plans are yearly; monthly plans are not offered.

• Customized plans are available by contacting [email protected].

License management:

• Existing licenses can be freed up by deleting the associated device and reassigned to another device.

• License details can be viewed in the Manage Licenses section of the Scalefusion dashboard.

Compliance standards met by Scalefusion software:

1. HIPAA (Health Insurance Portability and Accountability Act):

• Scalefusion allows creation of compliance workflows in line with HIPAA policies.
• Supports systematic enforcement of HIPAA policies to mitigate compliance violation risks.

1. SOC 2 (Service Organization Control 2):

• Scalefusion helps organizations meet SOC 2 compliance requirements, particularly in the areas of security, privacy, and confidentiality.
• Supports the Security Trust Principle, which is non-negotiable in SOC 2 compliance.

1. Data protection regulations:

• Scalefusion helps organizations stay compliant with applicable data protection laws and regulations.
• Offers features to distinguish personal data from corporate data, ensuring ethical remote control of device data.

1. General security standards:

• Implements access controls, data encryption, and secure communication protocols.
• Supports creation of device groups to share sensitive data with the correct audience, maintaining data confidentiality.

1. Industry-specific compliance:

• While not explicitly mentioned, Scalefusion's customizable nature suggests it can be configured to meet various industry-specific compliance standards as needed.