NetAnswer is a specialized community management and engagement platform, designed for alumni networks, professional associations, nonprofits, and higher education institutions. It consolidates all community tools—CRM, events, fundraising, mentoring, job boards—into a fully modular, customizable SaaS solution. Based in Courbevoie (Paris), it has over 260 clients and manages 3+ million members across 180+ networks.
Founded in 2003, originated from a need to manage alumni communities when traditional tools were lacking .
Operated independently for nearly two decades, emphasizing agile development and custom client relationships .
NetAnswer provides a robust modular ecosystem, including:
CRM & Membership: Profiles, private member portals, data management, advanced search, multilingual support
Events & Engagement: Full event calendar, custom pages, badge scanning, email campaigns, workshops
Career & Mentorship: Job boards, professional matching, mentoring tools, sponsorship tracking
Fundraising & Billing: Contributions, dues management, e-payments (Stripe, PayPlug, Lydia), invoices, receipts
Website & CMS: Custom site builder, mobile apps, publications, classifieds, forums, private spaces
Communication Tools: Email newsletters, SMS, surveys, voting, ambassador programs
Maintains a customer-centric, agile mindset with strong client relationships, guided by leadership continuity (Director Fabrice Wilthien and CTO Loïc Février remain in place)
Serves over 260 clients, including alumni networks, school associations, nonprofit, and corporate communities, covering 3M+ member profiles
User feedback (Capterra, GetApp) rates high—typically 4–5/5—highlighting customization, robustness, and attentive support
Reported benefits include scaling events from dozens to hundreds monthly, significant time savings through automation, and modular
