MYR POS specialists work directly with your team to tailor the system to your restaurant’s specific workflow and needs. This ensures the POS fits seamlessly into your existing operations.
2. Menu Configuration
Your menu is set up within the system, no matter how complex. This step helps streamline order-taking and kitchen communication, ensuring efficiency and accuracy.
3. Installation (On-site or Remote)
You can choose between on-site or remote installation. The MYR team ensures all hardware and software are properly installed and operational. If your equipment and internet are ready, the actual installation at your location usually takes less than one hour.
4. Data Migration
If you’re switching from another POS, MYR assists with migrating your existing data. This ensures a smooth transition without losing important information.
5. Training
Training is provided for your staff. MYR POS is designed to be intuitive and easy to learn, which helps reduce the time and cost of training, even for teams with experience on other platforms.
6. Go-Live and Ongoing Support
Once setup and training are complete, you can start using the system right away. MYR offers ongoing technical support and can quickly respond to custom requests.
Typical Timeline
Complete Onboarding: Up to 3 weeks, depending on your team’s availability for training and menu setup.
On-Site Installation: Less than 1 hour, assuming equipment and internet are ready.
Total Time Investment: Plan for 3–5 hours for installation and training, plus any additional time needed for menu creation and planning.
Customisation
Menu Flexibility: You can set up and modify your menu in detail, including custom pricing for each item by location, order type (dine-in, takeout, delivery), and platform. This is ideal for businesses with multiple locations or franchises that need to offer different prices or menu items.
Branded Mobile Ordering: MYR POS offers white-label solutions, allowing you to launch a mobile ordering app with your own branding for a seamless customer experience.
Centralized Management: Franchises and multi-location businesses can manage all sites from a single dashboard, with advanced controls for menu, pricing, and promotions at each location.
Custom Receipts: Receipts can be personalized to reflect your branding or to include specific information required by your business.
Integration Options: MYR POS integrates with various payment processors, delivery platforms, and accounting software, supporting a wide range of business workflows.
Custom Reporting: The system provides customizable reports and real-time analytics, helping you track sales, inventory, and key performance indicators across all locations.
Franchise Tools: Features are available for royalty management, fee tracking, and custom reporting for each franchisee, giving both franchisors and franchisees the data they need.
Hardware Compatibility: While MYR offers its own hardware, you can also use compatible third-party equipment, providing further operational flexibility.
Additional Costs
Monthly Subscription: MYR POS pricing typically starts around $50–$80 per month for basic packages. More advanced plans with additional features and integrations can be $150 per month or higher, depending on your requirements and business size.
Hardware Costs: Hardware (such as iPads, stands, printers, and cash drawers) is sold separately. A complete POS station setup usually ranges from $1,500 to $2,000. Financing options are sometimes available.
Setup Fees: There are generally no hidden setup fees. The monthly subscription covers most features and onboarding. However, you will need to purchase hardware if you don’t already have compatible devices.
Maintenance and Support: Standard technical support and software maintenance are included in the monthly subscription. There are no additional charges for routine support.
Custom Development: Most customization needs (like menu setup, branding, and standard integrations) are included in the subscription. If you require highly specialized or unique custom development, there may be additional charges. These are typically only necessary for businesses with very specific or unusual requirements.
Third-Party Integrations: Integrations with major delivery and accounting platforms are included in the subscription, with no extra fees for supported integrations.
No Hidden Fees: MYR POS is known for transparent pricing, with no hidden or surprise charges for core features.
Training
MYR POS offers a comprehensive onboarding experience for new users, including:
Live, Personalized Training: New customers receive live, online training sessions led by a Customer Success Specialist. These sessions are tailored to your business needs and cover everything from menu setup to daily operations, ensuring your staff is confident using the system.
Knowledge Base: Users have 24/7 access to a detailed knowledge base filled with step-by-step guides, tutorials, and answers to frequently asked questions.
Ongoing Support:
Phone Support: Speak directly with support specialists for immediate assistance.
Help Desk Portal: Submit and track support requests online.
Email Support: Reach the support team via email for prompt help.
Self-Service Resources: Access instructional videos and documentation to troubleshoot or learn at your own pace.
Security Measures
MYR POS employs robust security practices to safeguard both business and customer data:
End-to-End Encryption: All sensitive data, including payment information, is encrypted during transmission and storage.
Role-Based Access: User permissions can be set so only authorized staff have access to sensitive information and critical system functions.
Two-Factor Authentication: Additional security layers help prevent unauthorized access.
Regular Security Updates: The system is regularly updated to address vulnerabilities and maintain compliance with industry standards such as PCI DSS (Payment Card Industry Data Security Standard).
Secure Networks: The system is designed to operate on secure, private networks, and businesses are encouraged to use firewalls and antivirus software.
Physical Device Security: Businesses are advised to physically secure POS hardware and restrict access to trusted staff only.
Regulatory Compliance: MYR POS follows data protection regulations and has protocols for lawful data handling and disclosure.
Updates
Regular Software Updates: MYR POS releases regular updates to address security, improve features, and ensure compatibility with new hardware and operating systems.
Managed Update Process: Updates are typically handled in coordination with the MYR support team, with notifications provided to users about upcoming changes.
Automated and Manual Options: Updates can be applied automatically or manually, depending on your business’s preference and setup.
Support During Updates: The support team is available to assist with any questions or training related to new features introduced in updates.
Data Ownership and Portability
Data Ownership: With MYR POS, you retain ownership of your personal and business data. You have the right to access, correct, and request a copy of your data at any time. MYR POS supports your ability to control your information and ensures transparency in how your data is handled.
Data Portability: If you wish to transfer your data to another system or provider, MYR POS will provide your information in a commonly used electronic format upon request. This makes it easy to move your business data as needed.
Data Deletion: You may request deletion of your data when there is no longer a valid reason for MYR POS to process it, or if there is no legal basis for retaining it. MYR POS will delete or de-identify your data as soon as reasonably possible, although some information may remain in backup or archived copies for legal or operational reasons.
Scaling Up / Down
Subscription Model: MYR POS operates on a subscription basis, with terms set out in your agreement (monthly or yearly).
Scaling Up: If your business grows and you need to add more locations, terminals, or features, you can adjust your subscription accordingly. Fees will be updated based on the new services, and MYR POS will provide advance notice (typically at least 30 days) of any fee changes before your renewal.
Scaling Down or Termination: To reduce your service level or terminate your subscription, you must give written notice at least 30 days before the end of your current subscription term. Early termination is generally not allowed before the end of the initial term, except in special cases outlined in your agreement.
Automatic Renewal: Subscriptions automatically renew for additional terms unless you provide notice to cancel or change your plan. This system ensures your service continues seamlessly, and you can scale your subscription as your needs change.
The terms & conditions for contract renewal and cancellation
Initial Term: The contract begins on the activation date specified in your subscription and lasts for the number of months or years detailed in your agreement.
Automatic Renewal: After the initial term, unless otherwise stated, the contract automatically renews on a yearly basis. This is referred to as the "Renewal Term." Both the initial and renewal terms together make up the full contract duration.
Notice for Non-Renewal or Cancellation: Either the customer or MYR can terminate the agreement by providing written notice at least 30 days before the end of the initial or current renewal term.
Early Termination: Customers generally cannot terminate the agreement before the end of the initial term, except in cases of material breach as outlined in the agreement.
Termination for Breach: If either party materially breaches the agreement, the non-breaching party can issue a written termination notice. If the breach is not cured within 30 days, the agreement terminates automatically. For certain serious breaches (such as non-payment or confidentiality violations), MYR can immediately suspend or terminate access.
Suspension: MYR may suspend access immediately if required by law, if a breach is not remedied within 15 days of notice, or if there is a security or privacy risk.
Effect of Termination: Upon termination, the customer must stop using the product. MYR may immediately deactivate the account and delete customer data, and is not liable for any loss resulting from such termination. Outstanding fees remain payable.
Refunds: All payments are non-refundable.
Fee Changes: After the initial term, MYR may increase fees with at least 30 days’ written notice before the start of a new renewal term.
Compliance
WEB-SRM (SRM) Certification: MYR POS is officially certified by Revenu Québec as a compliant Sales Recording System (SRM) that integrates seamlessly with the WEB-SRM platform. This certification ensures the system meets all regulatory requirements for secure and accurate transaction reporting in Quebec.
Provincial Compliance: MYR POS is designed to help restaurants in regulated markets like Quebec meet provincial standards, such as the Web-MEV (now WEB-SRM) requirement for sales recording and tax compliance.
Security and Data Handling: While MYR POS emphasizes compliance with Quebec’s regulatory mandates, customers are responsible for maintaining appropriate security, protection, and backup of their own data.
