MicroMain CMMS

1. Customer Configurationand Setup: Initialcall with theMicroMain ImplementationTeam and powerusers to setexpectations, project plan, timeline, deliverables, and businessrequirements. Excel data templatesand documentationare providedto assist withimplementation.

2. Pre-Data ImportConsultation: Meeting witha Software ImplementationSpecialist (SIS) andDatabase Engineerto understandwork processesand businessrequirements, mapping outdata transferand import.

3. Data Import: CompletedExcel data templatesare providedto the DatabaseEngineer forimport into theCMMS instance.

4. Data Review: Post-import, ameeting is scheduledto review thedata. Any changesor errors areaddressed toensure successfuldata import.

5. 3-Day On-Site Consulting& Training: On-site trainingtailored to teamroles, coveringdata hierarchy, site navigation, access links, security, workorder processes, and more.

6. Go Live: Aftertraining, thesystem is readyfor live use, ensuring seamlessintegration andenhanced functionality.

The entireprocess typicallytakes severalweeks to a fewmonths, dependingon the complexityand size of theorganization.

1. Field Naming and Customization: MicroMain allows extensive customization of field names to match any naming convention you might want to implement. This flexibility ensures that the software can be tailored to the specific terminology and workflows of different businesses.

2. Custom Software Development: During the implementation process, MicroMain offers custom software development to meet unique business requirements. This includes mapping out data transfer and import processes that align with the specific needs of the organization.

3. Role-Based Training and Configuration: MicroMain provides on-site training tailored to the specific roles within a team. This ensures that the software is configured and used in a way that best supports the unique operational needs of the business.

4. Customizable Reports and Dashboards: The software includes customizable reports and dashboards, allowing businesses to focus on the most critical metrics and tailor visualizations to meet their specific reporting requirements. This feature is crucial for businesses that need detailed and specific insights into their maintenance operations.

5. Integration Capabilities: MicroMain supports integration with other systems and software essential for maintenance operations. This includes ERP systems, equipment sensors, and other maintenance tools, ensuring that the CMMS can be seamlessly integrated into existing business processes.

6. Task Templates and Checklists: The software allows the creation of task templates and checklists that capture standard procedures, guidelines, and best practices associated with specific maintenance tasks. These templates can be customized to suit specific asset types and maintenance requirements, ensuring consistency and accuracy in maintenance execution.

7. User Role Permissions: MicroMain offers user role permissions for customized access, ensuring that different users have the appropriate level of access based on their roles within the organization. This feature supports the customization of user experiences and security settings.

8. Custom Integration Services: For businesses with unique integration needs, MicroMain provides custom integration services, ensuring that the CMMS can work seamlessly with other business systems and processes.

• Implementation Costs: Installation, configuration, and integration.

• Data MigrationCosts: Transferring existingdata from oldsystems.

• Training Costs: On-site trainingoften incursextra costs.

• Customization andBranding Costs: Tailoring theCMMS to specificbusiness needs.

• Support Fee: Covers assistanceand basic support.

• Ongoing MaintenanceFee: Ensures thesystem runs smoothlyover time

1. On-Site Training:

   • Personalized training at the customer's facility.

   • Dedicated CMMS experts provide hands-on training tailored to the specific needs of the organization.

   • Ensures seamless integration of the CMMS software into daily operations.

2. Regional Training:

   • Training sessions hosted at various locations.

   • Provides hands-on experience and valuable insights into optimizing maintenance management.

3. HQ Training:

   • Conducted at MicroMain's headquarters in Austin, Texas.

   • Immersive learning environment to delve deep into the functionalities of the CMMS software.

4. Online Training:

   • Web-based training sessions that can be customized to cover specific CMMS features and functions.

   • Ideal for users interested in learning about particular aspects of the software.

5. Introductory Training:

   • A 2-day introductory class focused on providing a solid background and familiarity with the application.

   • Covers application structure, data hierarchy, work order functionality, parts and inventory, purchase orders, accounts, and reporting.

Support Services

1. Customer Success Manager:

   • Each customer is assigned a success manager to assist with implementation and ongoing support.

   • Helps with data setup, hands-on assistance through Go Live, and finding the best solutions for specific needs.

2. Online Support Portal:

   • Access to an online support portal for current users.

   • Includes self-help resources, FAQs, and the ability to submit support requests.

3. Telephone and Email Support:

   • Direct support via phone and email for immediate assistance.

   • Ensures users can get help with any issues they encounter.

4. In-App Help and Tutorials:

   • In-app help features and tutorial videos to guide users through various functionalities of the software.

5. Comprehensive Documentation:

   • Detailed documentation, including user manuals and guides, to help users understand and utilize the software effectively.

6. Live Support:

   • 24/7 live support available to address urgent issues and provide real-time assistance.

1. User Authentication:

   • MicroMain employs user authentication mechanisms to ensure that only authorized personnel can access the system. This includes the use of secure login credentials and multi-factor authentication (MFA) to add an extra layer of security.

2. Encryption:

   • Data encryption is used to protect sensitive information both in transit and at rest. This ensures that data is unreadable to unauthorized users who might intercept it during transmission or access it from storage.

3. Threat Detection:

   • The system includes threat detection capabilities to identify and mitigate potential security threats. This involves monitoring for unusual activities and implementing measures to prevent unauthorized access or data breaches.

4. Access Controls:

   • Flexible user role settings allow administrators to control which records employees can see and access. This ensures that users only have access to the data necessary for their roles, minimizing the risk of unauthorized data exposure.

5. Single Sign-On (SSO):

   • SSO is available to streamline and secure user access to the CMMS and other integrated cloud-based software. This reduces the need for multiple passwords and enhances security by centralizing authentication.

6. Regular Backups:

   • Regular data backups are performed to ensure that data can be restored in case of a system failure or data loss incident. This is a critical component of maintaining data integrity and availability.

7. Blockchain Technology:

   • MicroMain is exploring the use of blockchain technology for secure maintenance data management. Blockchain provides a tamper-proof ledger of transactions, enhancing data security and integrity.

8. Compliance with Data Regulations:

   • MicroMain adheres to data protection regulations such as GDPR and CCPA, ensuring that personal data is handled in compliance with legal requirements. This helps prevent legal ramifications and preserves the company's reputation.

1. Automatic Updates:

   • MicroMain's cloud-based solution, GLOBAL, is frequently and automatically upgraded in the background. This means users do not need to download or install updates manually, ensuring they always have access to the latest features and security enhancements.

2. Regular Release Schedule:

   • While the exact frequency of updates is not specified, the regular release of updates indicates a proactive approach to maintaining and improving the software. This includes both minor updates for bug fixes and major updates for new features and improvements.

3. User Notifications:

   • Users are typically notified of upcoming updates and any potential downtime required for the update process. This ensures that users can plan accordingly and are aware of new features and improvements as they become available.

MicroMain takes the stance that customers own their data stored in the CMMS software. The company aims to make customer data accessible and portable:

• Customers can easily export their data to Excel format from any report in the software

• If a customer decides to switch to a different CMMS program, MicroMain can provide the customer's raw database data to them upon request

• MicroMain adheres to data protection regulations like GDPR and provides customers reasonable access to their sensitive data held by MicroMain

This policy gives customers full ownership and control over their maintenance data, allowing them to extract and migrate it as needed.

MicroMain CMMS offers flexibility in scaling usage up or down based on an organization's changing needs:

• The software is available through flexible subscription plans and modular add-ons

• This modular approach allows organizations to add or remove features and capabilities as their requirements evolve

• The pricing model likely involves scaling costs based on the number of users, so organizations can adjust up or down accordingly

Contract Renewal

1. Renewal Provisions:

   • Contracts typically have an initial term with provisions for renewal. For example, the initial term of a Master Agreement might be two years, with options for renewal as outlined in the agreement.

   • Renewal terms are often subject to mutual agreement and may require written notice from either party. For instance, a contract may be renewed for additional successive periods, with a maximum aggregate term not to exceed five years.

2. Price and Rate Adjustments:

   • Any request for price or rate adjustments must be made at least 90 days prior to the effective date of the adjustment. These adjustments must be supported by sufficient documentation and approved by the lead state or contracting entity.

3. Notification Requirements:

   • Renewal notifications and any changes to the contract terms must be communicated in writing. This ensures that both parties are aware of the renewal and any modifications to the agreement.

Contract Cancellation

1. Cancellation for Convenience:

   • The state or contracting entity reserves the right to terminate the contract, in whole or in part, at any time when it is in the best interest of the state, without penalty or recourse. Written notice must be provided to the contractor, and the contractor must stop all work upon receipt of the notice.

2. Cancellation for Conflict of Interest:

   • The state may cancel the contract within three years after execution if any person significantly involved in the contract becomes an employee or consultant to any other party to the contract. This cancellation is effective upon written notice to the contractor.

3. Termination for Default:

   • The contract may be terminated immediately if the contractor is found to be in default, such as failing to perform contractual requirements or breaching any term of the agreement. The state may exercise various remedies, including withholding payment, imposing liquidated damages, and suspending the contractor from future bids.

4. Gratuities and Ethical Violations:

   • The contract can be terminated if it is determined that the contractor offered or made a gratuity to any state officer or employee to influence the outcome of the procurement or secure favorable treatment. The state may recover exemplary damages in such cases.

5. Suspension or Debarment:

   • Immediate termination can occur if the contractor is debarred, suspended, or otherwise prohibited from participating in public procurement activities. The contractor must notify the state immediately if they become suspended or debarred.

6. Stop Work Orders:

   • The state may issue a stop work order requiring the contractor to halt all or part of the work. The contractor must comply immediately and take steps to minimize costs during the stoppage. If the order is canceled, the contractor must resume work, and the contract may be adjusted accordingly.

7. Confidentiality and Non-Disclosure:

   • Provisions governing confidentiality and non-disclosure are in place to protect sensitive information. Breach of these provisions can result in contract termination and legal remedies, including injunctive relief.

1. GASB 34:

   • MicroMain CMMS helps state and local governments comply with GASB 34, which focuses on full accrual and new capital asset accounting. This includes reporting financial information regarding capital assets and long-term liabilities, as well as depreciation on capital assets such as buildings and infrastructure.

2. OSHA:

   • The software supports compliance with Occupational Safety and Health Administration (OSHA) standards, ensuring that maintenance activities adhere to safety regulations and protocols.

3. ISO Standards:

   • MicroMain CMMS includes features for compliance auditing, helping organizations meet ISO standards for quality management and other regulatory requirements.

4. Americans with Disabilities Act (ADA):

   • The software can be used to meet federally mandated regulations related to the ADA, ensuring accessibility and compliance with disability standards.

5. The Joint Commission (TJC):

   • For healthcare organizations, MicroMain CMMS helps comply with standards set by The Joint Commission, which accredits and certifies healthcare organizations and programs in the United States.

6. Health Insurance Portability and Accountability Act (HIPAA):

   • The software supports compliance with HIPAA regulations, ensuring the protection of sensitive patient information in healthcare settings.