The implementation of Metrobi software is designed to be fast, intuitive, and scalable for small and medium-sized businesses. Here’s a step-by-step breakdown of the typical process:
Step 1: Account Setup and Onboarding
Businesses begin by signing up on the Metrobi platform. During onboarding, users provide basic business details, delivery preferences, and operational needs. This step typically takes less than a day.
Step 2: Route Planning Configuration
Users can start by manually entering delivery stops or importing them via spreadsheets. Metrobi’s route optimization engine then generates efficient delivery routes. This setup is usually completed within 1–2 days, depending on the volume of deliveries.
Step 3: Driver Integration
Businesses can either use their own in-house drivers or tap into Metrobi’s network of local contractor drivers. Adding drivers and assigning routes is straightforward and can be done in a few hours.
Step 4: API Integration (Optional)
For businesses with existing systems (e.g., CRM, POS, or eCommerce platforms), Metrobi offers API integrations to automate data flow and delivery scheduling. This step may take a few days to a week, depending on the complexity of the systems involved.
Step 5: Testing and Training
Before going live, businesses can run test deliveries to ensure everything works smoothly. Metrobi provides training resources and support during this phase. Testing and training typically take 1–3 days.
Step 6: Go Live and Monitor
Once everything is configured, businesses can begin live deliveries. Metrobi’s dashboard allows real-time tracking, customer notifications, and performance monitoring.
Total Implementation Time: For most businesses, the full implementation process takes 3 to 7 days, depending on the level of customization and integration required.
Metrobi is highly customizable and built to adapt to a wide range of business requirements. Here are several data points and customization options:
API Integrations: Metrobi supports REST APIs and middleware tools that allow businesses to connect their existing systems (e.g., Shopify, QuickBooks, CRM platforms) for automated delivery scheduling, customer updates, and data syncing.
These features make Metrobi a flexible solution for industries ranging from food and beverage to retail and wholesale distribution.
Metrobi is designed to be cost-effective and transparent with its pricing. Here’s a breakdown of additional costs:
Setup Fees: There are no setup fees for using Metrobi’s software. Businesses can start with a free trial and begin route planning immediately.
Software-Only Plan: For businesses using their own in-house drivers, Metrobi offers a free first year, followed by a charge of $2.99 per month per in-house driver.
On-Demand Driver Access: Businesses that use Metrobi’s contractor driver network pay based on route length, number of stops, and load size. The estimated cost is around $6.07 per delivery stop, which includes access to the driver pool.
Dedicated Operations Manager: For personalized support, businesses can opt for a dedicated operations manager at $99/month. This includes help with driver coordination, training, delivery monitoring, and proof-of-delivery reviews.
Metrobi provides a range of training and support options to ensure smooth onboarding and ongoing success:
Dedicated Operations Manager: For businesses needing hands-on support, Metrobi offers a dedicated manager who helps with driver matching, call-outs, training, and delivery monitoring. This service is available for $99/month.
Metrobi releases updates regularly, focusing on performance improvements, new features, and bug fixes. These updates are managed centrally and automatically applied to the platform, meaning users do not need to manually install anything. Updates typically include enhancements to route optimization, driver coordination tools, and user interface improvements. Metrobi also posts announcements and changelogs in its Help Center to keep users informed about new features and system changes. The frequency of updates is not explicitly stated, but given the platform’s active development and user feedback loop, updates appear to be monthly or bi-monthly.
Metrobi is built to be highly scalable, allowing businesses to adjust their usage based on demand. Here’s how scaling works:
This elasticity makes Metrobi ideal for businesses with fluctuating delivery needs, such as seasonal retailers, food producers, and subscription services.
Metrobi operates on a subscription-based model, and its terms for renewal and cancellation are designed to be flexible and user-friendly:
Automatic Renewal: Subscriptions are automatically renewed unless canceled by the user. This ensures uninterrupted access to the platform’s services.
Cancellation Process: Users can cancel their subscription at any time, either through their account settings or by contacting Metrobi’s support team.
No Refunds for Current Period: If a user cancels their subscription, they will not receive a refund for the fees already paid for the current subscription period. However, they will retain access to the platform until the end of that billing cycle.
Free Trial: Metrobi offers a free trial period, allowing users to test the platform before committing to a paid subscription. The duration and terms of the trial may vary depending on the plan selected.
These terms make Metrobi a flexible solution for businesses with changing logistics needs or seasonal delivery demands.
User Data Ownership: Metrobi clearly states that users retain ownership of their data, which is a core requirement of most data protection regulations.
