KYBERNA AG is a pioneering information technology company headquartered in Vaduz, Liechtenstein. Founded in 1986, KYBERNA has established itself as a reputable provider of innovative software solutions and IT infrastructure services, serving a broad client base across Germany, Austria, Switzerland, and Liechtenstein. The company focuses on boosting business efficiency through its flagship service management platform ky2help®, alongside other offerings like ky4workplace (virtual desktop infrastructure) and eAuktion (online auction software). KYBERNA is recognized for its commitment to quality and security, holding ISO/IEC 27001:2013 certification for information security management.
KYBERNA was founded in 1986 and initially operated as an internal IT service provider. By 1994, the company transitioned to serving external customers, marking a significant milestone in its growth. In 1999, KYBERNA launched ky2help®, originally as an IT ticketing software, which has since evolved into a comprehensive enterprise service management solution used widely in the DACH region and South Tyrol. Over the decades, KYBERNA expanded its product portfolio and customer base, including SMEs, large corporations, and public administrations. The company has continuously adapted to technological trends, releasing ky4workplace in 2017 to address cloud computing needs and achieving ISO 27001 certification in 2023 to reinforce its security standards.
The company’s steady expansion and product development indicate a stable financial footing supported by long-term client relationships and strategic leadership. The appointment of Alexander Zorn as CEO in 2025 signals a focus on further growth and innovation.
KYBERNA’s core product is ky2help®, an all-in-one IT and enterprise service management platform that integrates ITIL-certified processes and advanced AI functionalities. ky2help® supports incident management, service request management, problem management, change enablement, and configuration management, among others. It is designed for rapid deployment with minimal maintenance, featuring a user-friendly web interface and flexible workflow automation based on BPMN 2.0 standards. The platform includes AI-powered support assistants, chatbots, and smart ticket recommendations to improve service efficiency and quality. Other KYBERNA products include ky4workplace for virtual desktop infrastructure and eAuktion for digital auction management.
The company has focused on organic product expansion and continuous enhancement of ky2help®. Recent updates include improved UI/UX based on customer feedback, integration with SAP via an ITSM connector, and new features like the RuleEngine for business logic automation and a modern mobile app for on-the-go service management.
KYBERNA actively updates ky2help® with features that enhance usability and functionality. Recent releases have improved navigation, workflow optimization, and AI integration. Notable additions include the SAP ITSM Connector for seamless enterprise integration, a redesigned self-service portal, a "Stellvertreter" (delegate) function, and ongoing UI/UX improvements driven by extensive customer interviews. The platform also continues to evolve its AI capabilities, including intelligent automation and knowledge management enhancements.
KYBERNA emphasizes a strong service-oriented culture, encapsulated in its motto "Weil funktionierende IT glücklich macht" ("Because functioning IT makes people happy"). The company prides itself on delivering reliable, high-quality IT solutions that satisfy both management and employees. Its team, known as the "IThappymakers," is dedicated to continuous improvement and close collaboration with customers to achieve the best outcomes. Transparency, security, innovation, and customer satisfaction are core company values, reflected in their certifications and product development philosophy.
ky2help® boasts a user base of over 500,000 users, predominantly in the DACH region and South Tyrol, spanning small and medium enterprises, large corporations, and public sector organizations. The platform’s flexibility and multilingual support make it suitable for diverse industries and departments. KYBERNA maintains an active dialogue with its user community through surveys, feedback channels, and customer-driven development processes, ensuring that product updates align with real-world needs. The company’s focus on service quality and user experience has fostered long-term customer loyalty and a reputation as a trusted IT service management provider.
