Kixie PowerCall

Kixie PowerCall is designed for quick deployment, with most teams able to get up and running in under 30 minutes. Here's a step-by-step breakdown of the typical implementation process:

1. Account Creation & Trial Setup
   Users begin by signing up for a 7-day free trial on Kixie’s website—no credit card required. This gives access to the full platform for testing and onboarding.

2. Download & Install PowerCall Extension
   The Kixie PowerCall dialer is a browser extension (typically for Chrome). Users install it and log in using their Kixie credentials.

3. CRM Integration
   Kixie offers one-click integrations with over 25 CRMs, including HubSpot, Salesforce, Zoho, and Pipedrive. Users simply select their CRM from the settings menu and follow the prompts to connect. This enables automatic call logging, contact syncing, and workflow automation.

4. Phone Number Assignment
   Admins assign phone numbers to agents—these can be local, toll-free, or international. Kixie also supports local presence dialing, which automatically selects a number that matches the lead’s area code.

5. User & Team Setup
   Admins can organize agents into teams, assign permissions, and configure call routing (e.g., ring groups, IVRs, call queues). This ensures inbound and outbound calls are handled efficiently.

6. Feature Customization
   Users can set up voicemail drops, SMS templates, call recording preferences, and business hours. Admins can also configure harassment rules to limit call attempts and stay compliant.

7. Training & Onboarding
   Kixie provides a video walkthrough, help center articles, and live support to guide new users. Most teams are fully operational within a day.

8. Performance Monitoring
   Once live, managers can track call outcomes, agent activity, and campaign performance using Kixie’s built-in analytics and reporting tools.

Kixie PowerCall is highly customizable to fit a wide range of business needs:

• CRM-Specific Workflows: Deep integrations with CRMs allow for custom workflows, such as triggering calls or texts based on deal stages or contact activity.

• Voicemail & SMS Templates: Users can create unlimited voicemail drops and SMS templates with dynamic fields for personalization.

• Call Routing Logic: Businesses can build custom IVRs, ring groups, and call queues to manage inbound traffic based on department, time of day, or agent availability.

• API & Webhooks: Kixie offers an open API and webhook support, enabling advanced users to build custom integrations with internal tools or third-party platforms

• Conversation Intelligence: Admins can configure keyword tracking and sentiment analysis to monitor call quality and coach agents more effectively

• Compliance Settings: Features like call recording rules, spam detection, and call attempt limits help businesses stay compliant with regional regulations.

• Phone Number Management: Businesses can purchase and assign numbers by region, enabling local presence dialing in specific markets.

• Setup Fees: Kixie charges no setup fees. New users can start with a fully-supported 7-day free trial without providing a credit card

• Maintenance Fees: There are no separate maintenance charges. All maintenance and updates are included in the subscription cost.

• Support Charges: Standard support (including email and help center access) is included in all plans. There are no extra fees for basic support.

• Add-Ons:
  • Unlimited US/Canada Minutes: $30 per user/month
  • ConnectionBoost™: Enhances local presence dialing to increase pickup rates (pricing varies).
  • Conversation Intelligence: AI-powered call analysis and coaching tools (available as an add-on).

• SMS Costs: Inbound texts are free. Outbound texts start at $0.011 per message for US/Canada numbers; international rates vary

• International Calling: Billed per minute based on destination country.

Kixie offers a range of onboarding and support resources to help new users get started quickly:

• 7-Day Free Trial: Full access to the platform with no credit card required.

• Onboarding Resources: Step-by-step guides, video tutorials, and setup checklists.

• Help Center: A comprehensive knowledge base covering setup, integrations, billing, and troubleshooting.

• Live Chat & Email Support: Available to all users during business hours.

• CRM-Specific Setup Guides: Tailored instructions for integrating with platforms like HubSpot, Salesforce, and Zoho.

• Live Call Coaching: Included in higher-tier plans, allowing managers to guide reps in real time.

• API Documentation: For teams needing custom integrations or automation.

Kixie takes data protection seriously and implements several safeguards to ensure user and customer information is secure:

• Data Encryption: All call data and communications are encrypted in transit and at rest.

• Secure CRM Integrations: OAuth and API token-based authentication for CRM connections.

• Call Recording Controls: Admins can enable or disable call recording based on compliance needs.

• Do Not Call (DNC) Compliance: Built-in tools to automatically screen numbers against the FTC’s DNC list.

• Spam Number Monitoring: AI-driven monitoring to prevent outbound numbers from being flagged as spam.

• Role-Based Access Control: Admins can manage user permissions and restrict access to sensitive data.

• Regular Updates & Patches: The platform is cloud-hosted and regularly updated to address vulnerabilities.

Kixie PowerCall is updated periodically, with new features, performance enhancements, and bug fixes rolled out several times a year. For example, a major update (version 2.40.0) was released in February 2025, introducing improvements like PowerList cloning, enhanced voice detection, and CRM integration upgrades.

Updates are managed through the Kixie PowerCall browser extension, which users can update manually via the settings menu. The platform also includes a “heartbeat” monitoring system that sends real-time performance data to Kixie’s backend, helping the team proactively improve stability and user experience.

• Data Ownership: Customer data—such as call logs, recordings, contact information, and CRM activity—remains the property of the customer. Kixie acts as a data processor, not a data owner.

• Portability: Since Kixie integrates directly with CRMs like HubSpot, Salesforce, and Zoho, most data is stored and synced within those platforms. This makes it easy to export or migrate data if you decide to switch tools.

• Data Access: Admins have full access to call recordings, analytics, and logs, which can be downloaded or exported as needed.

Kixie PowerCall is built to scale with your organization:

• User-Based Licensing: Pricing is per user, so you can easily add or remove seats as your team grows or contracts.

• No Long-Term Contracts Required: Monthly billing options allow for flexible scaling without long-term commitments.

• Add-On Flexibility: Features like unlimited calling, ConnectionBoost™, and Conversation Intelligence can be added or removed based on evolving needs.

• Team Management Tools: Admins can create teams, assign roles, and configure call routing rules to adapt to organizational changes.

• CRM Syncing: As your CRM data grows, Kixie’s syncing engine scales to handle larger volumes of contacts, calls, and workflows.

1. Contract Renewal & Downgrades

• Kixie contracts typically follow annual billing cycles.

• You can only downgrade or delete user licenses (e.g., switch to a lower-cost plan) within the last 30 days of your contract term

• For example, if your contract ends on April 30, you can begin making changes starting April 1.
• Additional users or upgrades during the contract are prorated and billed through the end of the prepaid term.

• No refunds or credits are issued for user modifications made mid-cycle

2. Cancellation Policy

• Kixie does not allow account holds or billing pauses. If you're not using the service, you must either downgrade or cancel

• To cancel, you must email or call support (Monday–Friday, 6 a.m. to 5 p.m. PT) and verify your credit card on file.
• Upon cancellation:
  • All phone numbers are released.
  • All user data and settings are erased.

  • Dashboard access is disabled

• No refunds are issued once a subscription charge has been processed. It’s your responsibility to cancel before the next billing cycle

3. Number Portability

• You can port your phone numbers out of Kixie to another provider.
• Kixie does not block port-out requests, unless there are outstanding payments.

• Data Encryption: All communications and stored data are encrypted both in transit and at rest.

• Do Not Call (DNC) Compliance: Built-in tools help screen numbers against national DNC lists to ensure legal compliance

• Call Recording Controls: Admins can enable or disable call recording to comply with local and international privacy laws.

• Role-Based Access Control: Ensures that only authorized users can access sensitive data.

• Secure CRM Integrations: OAuth and token-based authentication for CRM connections.

• Spam Number Monitoring: AI-driven tools help maintain caller ID reputation and avoid spam flags.