CRM Integration: Seamless syncing with CRMs is frequently mentioned as a major benefit, allowing for automatic logging of calls, texts, and outcomes.
Call Coaching Tools: Managers find value in the ability to listen to calls and coach reps in real time, which helps improve team performance.
Customer Support: Several users highlight the helpfulness of Kixie’s support team, especially during onboarding and customization. One user noted, “They bent over backwards for me and my business”.
Time-Saving Automation: Sales reps appreciate features like voicemail drop, SMS templates, and auto-dialing, which significantly reduce manual tasks and increase productivity.
Ease of Use: Many users praise Kixie for its intuitive interface and quick setup. It’s often described as “plug-and-play,” especially for teams using CRMs like HubSpot or Salesforce.
Spam Flagging Issues: Users making high call volumes have reported that their numbers were flagged as spam, and they felt Kixie didn’t offer enough tools or transparency to manage this risk.
Contract Lock-In: A few users express frustration with Kixie’s contract terms, particularly the inability to cancel or downgrade mid-cycle. One reviewer noted, “They lock you into a contract unlike most other dialers”
Customer Support Delays: While some users praise support, others criticize the removal of the live support line and slow response times—sometimes taking over a month to resolve issues.
Glitches and Bugs: Some users report technical issues, especially with the PowerDialer and during peak calling hours. Complaints include dropped calls, software freezing, and UI confusion.
