Go to the JivoChat website and sign up using your email or Gmail login. This creates your administrator account, granting access to all settings and statistics.
Provide your name, avatar, position, and select a theme color for the chat widget. These details can be updated later.
Customize the initial chat invitation message to engage website visitors. This can be adjusted anytime in the app.
Enter your website domain, business phone number, and country of operation.
Download the JivoChat app for desktop or mobile, or use the browser-based version to manage chats and settings.
Copy the provided installation code or widget ID and add it to your website’s code, or use a plugin for popular CMS platforms (e.g., WordPress, Shoptet, Dukaan). This step can often be completed in under a minute.
Adjust the chat widget’s design (color, size, placement) and set up additional integrations or channels as needed.
Design Customization
Change chat widget shape, position (left, right, center), and size for both desktop and mobile versions.
Customize colors (monochrome or gradient), fonts (style, type, size, color), and add texture or patterns to match your brand.
Modify chat button appearance and placement to optimize visibility and user engagement.
Text and Language Personalization
Edit all texts in the chat widget, including greetings, offline messages, and pre-chat forms.
Set up multilingual support—JivoChat is available in 25+ languages, with options for multilingual websites.
Behavioral and Trigger Settings
Configure proactive chat invitations and custom triggers based on user behavior (e.g., time on page, exit intent, returning visitors)
Personalize chat messages using visitor data, such as name, location, and browsing history, especially when integrated with CRM systems.
Omnichannel Integration
Connect and manage multiple communication channels (website chat, Facebook, WhatsApp, Telegram, Viber, email, business phone) in a single inbox.
Assign agents to specific channels or departments and route chats accordingly.
Advanced Features
Set up departments for targeted support, allowing visitors to choose whom to contact.
Use canned responses, quick phrases, and pre-defined messages for faster replies.
Enable instant callbacks, collect service quality ratings, and gather visitor contact information through. customizable forms.
CRM and Workflow Integration
Integrate with CRM to manage negotiations, pipelines, and customer data directly within JivoChat.
Schedule marketing messages and pop-up invites, and track tasks for team productivity.
Accessibility and Responsiveness
Fully responsive widget for seamless experience across devices.
Customize mobile-specific appearance and behavior.
There are no setup fees for JivoChat. You can start with a free plan or a 14-day free trial of paid plans without any upfront charges.
JivoChat does not charge separate maintenance fees. Ongoing use is covered by your subscription or free plan.
24/7 support is included for all users, even on the free plan. No extra support charges are mentioned for standard support.
Subscription Costs
Plans range from free (with limited features) to Professional and Enterprise tiers:
Professional: $13–$19 per agent/month (billed annually, depending on source).
Enterprise: $38 per agent/month (billed annually).
You can downgrade to the free version at any time, with no contract obligations
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Add-On/Feature Charges
Some advanced features require additional payment, even on paid plans:
AI Agent: $99/month (available on all plans)
JivoChat provides a step-by-step onboarding guide for new users, covering registration, account setup, widget installation, and initial configuration.
Installation tutorials are available for popular CMS platforms, helping users add JivoChat to their websites with ease.
14-Day Free Demo of Professional Features
After registration, new users automatically receive a 14-day demo of the professional version, allowing them to explore advanced features before deciding on a plan.
JivoChat offers a searchable knowledge base with articles, illustrated guides, video tutorials, and more, enabling users to find answers and learn at their own pace.
The knowledge base can be integrated with the chat feature, making support resources easily accessible for both agents and customers.
Users can test the chat system by sending messages to themselves, exploring all functionalities and real-time features before going live.
JivoChat’s support team is available via live chat, providing real-time assistance for technical and operational questions.
Support is omnichannel, so users can reach out through various platforms, including email and social messengers.
Best practices and training tips are provided for support agents, covering software operation, customer interaction, proactive chat triggers, CRM integration, and soft skills.
Managers are guided on monitoring agent performance, response times, and customer ratings to ensure quality support.
All data transmitted between users and the JivoChat application is protected by TLS encryption, ensuring end-to-end security even on public or unsecured networks.
JivoChat employs an active Web Application Firewall (WAF) and built-in app protections to block malicious code, prevent attacks, and address vulnerabilities. Both automatic and semi-automatic systems respond to emerging security threats.
Data is stored in secure Amazon Web Services (AWS) data centers located in the United States, Southeast Asia, and the European Union, providing global coverage and high-quality, resilient infrastructure.
Technical and admin teams monitor operations and perform data backups around the clock to ensure smooth service and data integrity.
User data is separated and isolated to prevent unauthorized access between different users or organizations.
All user passwords are stored in hashed form. Access to data by JivoChat employees is strictly regulated and limited to those who require it for their role.
JivoChat complies with major data protection regulations, including GDPR, UK GDPR, and the California Consumer Privacy Act. A Data Processing Agreement (DPA) outlines obligations, including technical, physical, and organizational safeguards to protect personal data.
In the event of a data incident, JivoChat is required to notify affected subscribers promptly (within 48 hours) and take steps to minimize harm and secure data.
The company conducts regular external information security audits to ensure ongoing compliance and effectiveness of security measures.
Only authorized personnel can access personal data, and all are bound by confidentiality agreements and receive appropriate training.
JivoChat assists subscribers in fulfilling data subject requests, such as access, correction, or deletion of personal data, as required by law.
JivoChat is actively developed, with new features and improvements released regularly. The platform frequently announces updates and new functionalities on its official blog, indicating an ongoing commitment to product enhancement.
Updates, including new features and improvements, are communicated through the JivoChat blog and announcement channels, keeping users informed about the latest changes and capabilities.
As a cloud-based SaaS solution, JivoChat manages updates automatically. Users do not need to manually install updates; enhancements and bug fixes are deployed directly to the platform, ensuring all users always have access to the latest version.
The subscriber (the business or organization using JivoChat) is considered the data controller, meaning they retain ownership and full control over the personal data of their customers collected via JivoChat.
JivoChat acts as the data processor, handling data only on the subscriber’s behalf and as instructed by the subscriber, by data protection agreements and regulations like GDPR.
Subscribers have the right to request their personal data in a structured, commonly used, and machine-readable format, and can transmit that data to another controller if the processing is based on consent or contract and is carried out by automated means.
Requests for data portability can be made by contacting JivoChat at [email protected], and JivoChat will process these requests by applicable laws, verifying the requester’s identity before complying.
Subscribers can access, rectify, or request the erasure of their personal data at any time by contacting JivoChat.
JivoChat commits to responding to such requests within 30 days and will either return, delete, or anonymize the data as required, except where retention is necessary for legal or operational reasons.
Personal data is retained only as long as necessary to provide the JivoChat service, comply with legal obligations, resolve disputes, and enforce agreements.
JivoChat assists subscribers in fulfilling data subject requests, such as access, correction, deletion, and portability, as required by data protection laws.
JivoChat offers several plans—Free, Professional, and Enterprise—allowing organizations to select a plan that matches their current size and feature needs. Plans can be adjusted as the organization grows or contracts.
Pricing is based on the number of active agents. You can add or remove agent licenses as your team size changes, ensuring you only pay for what you use.
You can upgrade or downgrade your subscription at any time through your account settings. There are no long-term contracts, so you can switch plans or return to the free version as needed without penalty.
Additional features (e.g., WhatsApp integration, AI assistant, video calls) can be added or removed from your subscription as your business requirements evolve, allowing for further customization and scalability.
JivoChat can be installed on an unlimited number of websites at no extra cost, making it easy to scale across multiple domains as your organization expands.
Automatic Renewal
Subscriptions are set to auto-renew by default. After your initial payment, your credit card will be automatically charged at the end of each subscription period (monthly, yearly, quarterly, or as specified in your plan) unless you cancel before the renewal date.
You explicitly authorize JivoChat to charge your card for subsequent periods without additional notice after the initial payment.
Subscription Periods
You can choose from various subscription periods: month-to-month, yearly, quarterly, or other durations as described in your account features.
Cancellation Process
You may cancel your account at any time by contacting customer service. Cancellation is effective immediately.
After cancellation, you lose access to the JivoChat service and are not entitled to a refund for any fees already paid.
There are no contracts to sign, and you can downgrade to the free version at any time without penalty.
Refund Policy
All payments are non-refundable except for a special case: you may request a full refund of subscription fees within ten (10) days of your initial payment, provided you have not used the JivoChat service beyond the free trial period.
A 14-day free trial is available for new users. No fees are charged during this period, but you must provide valid payment information to continue using the service after the trial ends.
If there is a price increase or a material reduction in features, JivoChat will notify you at least 10 days in advance. The change will only take effect upon your next renewal.
You can enable or disable auto-renewal and adjust the number of agent licenses at any time via your account settings.
Add-ons and extra modules may be purchased separately and are subject to the same terms unless otherwise stated in writing.
JivoChat reserves the right to suspend or terminate your account if payment is not received on time or if there is an issue with your payment method.
JivoChat is GDPR-compliant for users and businesses operating in or serving customers in the European Economic Area (EEA). A Data Processing Agreement (DPA) is required for EEA-based businesses or those processing EEA residents’ data, ensuring the lawful handling of personal information by EU regulations.
JivoChat is listed as PCI DSS compliant, which means it adheres to standards for securing credit card transactions and payment data.
JivoChat references ISO compliance, indicating adherence to internationally recognized standards for information security management.
JivoChat is associated with SOC compliance, which covers controls around data security, availability, processing integrity, confidentiality, and privacy of customer data.
JivoChat provides guidance for cookie consent management and can be configured to work with consent management providers certified by the Interactive Advertising Bureau (IAB), supporting compliance with privacy and e-privacy regulations.
JivoChat
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