Infor-Construction

• Setup Fees: There are one-time fees for the initial setup and configuration of the software. This includes establishing user accounts, configuring settings to match business needs, and integrating with existing systems.
• Maintenance and Support Fees: These fees may be included in the subscription or charged separately, depending on the level of support required. Ongoing maintenance ensures the software remains up-to-date and functional, while support services address any issues that arise during use.
• Training Costs: Depending on the extent and depth of training required, there may be additional fees for comprehensive training sessions. Infor offers various training programs to ensure users can effectively utilize the software.

• Project Team Training: This training is designed to accelerate go-live readiness and equip project teams with the knowledge needed for successful implementation. It focuses on preparing teams for effective decision-making during and after the implementation phase.
• End-User Training: Customized training programs are available to maximize user proficiency and interaction with the software. This includes role-based training, custom content creation, and simulations to enhance productivity and efficiency.
• Infor U: Infor U is a comprehensive educational platform offering a variety of learning options, including on-demand courses, certification programs, and a vast content library. Users can access training materials anytime and anywhere, ensuring continuous skill development.
• Customer Support: Infor provides dedicated support via phone, email, or live chat to assist with any issues or questions that arise during the use of the software.

• Defense-in-Depth Strategy: Infor uses a multi-layered security approach to protect data at every level. This strategy includes overlapping security controls to safeguard data even if one layer is breached.
• Role-Based Access Controls (RBAC): Infor enforces strict access controls based on user roles, ensuring that only authorized personnel can access sensitive information. This minimizes the risk of unauthorized access and data breaches.
• Compliance with International Standards: Infor's security measures are certified to meet international standards such as ISO 27001 and SSAE 16. These certifications involve regular assessments and updates to security controls, demonstrating Infor's commitment to data protection.
• Data Encryption: Sensitive data is encrypted both in transit and at rest, ensuring that information remains secure throughout its lifecycle.
• Continuous Monitoring and Audits: Infor continuously monitors its systems for potential security threats and conducts regular security audits to identify and mitigate vulnerabilities.
• Regulatory Compliance: Infor complies with various data privacy regulations, including GDPR and FedRAMP, ensuring that data handling practices meet stringent legal requirements.

Infor Construction releases updates regularly to ensure the software remains current with industry standards and technological advancements. These updates typically include new features, performance improvements, and security enhancements. The update process is managed through a cloud-based deployment, which allows for seamless and automatic updates without significant downtime or disruption to users. This ensures that all users have access to the latest functionalities and improvements as soon as they are available.

Infor's policy on data ownership and portability is designed to provide customers with control over their data. According to Infor's privacy policy, the organization that subscribes to Infor's services retains ownership of its data. Infor acts as a data processor, managing and storing the data on behalf of its customers. This arrangement ensures that customers can access, retrieve, and transfer their data as needed. Infor also supports data portability, allowing customers to export their data in standard formats if they choose to migrate to another system or service.

Infor Construction offers flexible subscription models that allow organizations to scale their usage up or down based on their changing needs. This scalability is a key advantage of cloud-based solutions, enabling businesses to adjust their subscription levels without significant financial or operational burdens. The terms for scaling include:

• Subscription Adjustments: Organizations can increase or decrease the number of user licenses or modules they subscribe to, allowing them to align their software usage with their current project demands and workforce size.
• Cost Implications: Adjusting the subscription level will impact the overall cost, with higher usage levels incurring additional fees and reduced usage potentially lowering costs.
• Seamless Transition: The cloud-based nature of Infor Construction ensures that scaling up or down can be managed smoothly, with minimal disruption to ongoing operations.

Contract Renewal

Infor Construction offers flexible options for contract renewal, allowing customers to extend their service contracts beyond the initial period. The renewal process typically involves:

• Notification: Customers are notified in advance about the upcoming contract expiration and the options available for renewal.
• Renewal Options: Contracts can be renewed for varying durations, depending on the customer's preference and business needs. This might include annual or multi-year renewals.
• Terms Negotiation: Customers may have the opportunity to renegotiate terms and conditions during the renewal process to better align with their evolving requirements.

Contract Cancellation

The terms and conditions for contract cancellation are generally outlined in the service agreement signed at the beginning of the contract. Key points typically include:

• Notice Period: Customers are usually required to provide a notice period before canceling the contract. This period can vary but is often stipulated as 30 to 90 days.
• Early Termination Fees: If a customer decides to cancel the contract before the end of the agreed term, early termination fees may apply. These fees are designed to cover any costs incurred by Infor due to the early termination.
• Data Portability: Upon cancellation, Infor provides options for data export, ensuring that customers can retrieve their data in a standard format for migration to another system.

Infor Construction software meets several compliance standards to ensure data security, regulatory adherence, and operational integrity. Key compliance standards include:

• ISO 27001: This international standard for information security management systems (ISMS) ensures that Infor has established, implemented, maintained, and continually improved its ISMS.
• SSAE 16: The Statement on Standards for Attestation Engagements No. 16 (SSAE 16) is a standard for reporting on controls at service organizations, ensuring that Infor's processes meet rigorous security and operational standards.
• GDPR: The General Data Protection Regulation (GDPR) compliance ensures that Infor handles personal data in accordance with stringent European Union data protection laws.
• FedRAMP: For customers in the public sector, Infor complies with the Federal Risk and Authorization Management Program (FedRAMP), ensuring that cloud services meet rigorous federal security standards.
• NIST: Compliance with the National Institute of Standards and Technology (NIST) guidelines ensures that Infor's cybersecurity framework aligns with best practices for managing and reducing cybersecurity risk.